SUMMARY

• I am a 20 year veteran of the software development industry, specializing in Web Applications and API (RESTful and SOAP) testing.
• I have a very strong passion for technology, giving me a wide berth of knowledge of tools and frameworks. I also keep up on the latest industry methodologies and tech so that my projects can take advantage of the latest trends in the SDLC.
• I am an expert communicator and team - player. Whether it is taking direction from others, or mentoring, coaching, and managing a team, I form a great rapport with others.
• If you need someone to join your team and quickly become productive and a value to your development, I am a great choice.

PROFESSIONAL EXPERIENCE

QA MANAGER

Confidential - Plano, TX

Responsibilities:

• Created all test-plans and test-strategy
• Selected and implemented all testing tools including test-automation
• Hiring and oversight on all software testers
• Wrote and executed over 1,000 test-cases
• RESTful API
• Functional and non-functional
• Performance (load, endurance, balance, stress)
• Web and Mobile
• Browser Compatibility
• Evaluated and wrote sample automation tests using TestComplete and XPath Syntax
• Evaluated and wrote sample automation tests using Protractor
• Whitebox testing of RESTful API via Postman and Oracle SQL queries
• Participated in daily stand-up meetings, and management meetings
• Helped transition the dev team over to AGILE methodology

QA ENGINEER

Confidential - Richardson, TX

Responsibilities:

• Web Service testing of SOAP for Z-Wave based home automation device state changes using XML
• Tested Z-wave home control technology; including mesh-networking, device pairing, and web services calls to configure devices on a Linux STB
• Executed over 3000 Regression test cases
• Participated in Triage review and defect processing to ensure defects were processed immediately each day
• Worked with SCRUM masters to provide testing guidance/risks and status updates of the Test Planning and progress using the Agile development methodology
• Wrote and executed a test-plan for a new HTML5 based VOD app
• Wrote a test-plan for the upgrade of the embedded system web browser
• Executed SQLite queries via SSH sessions to the STB
• Executed Linux commands to track and collect log information (CURL, TAIL, etc)
• Ran Linux scripts to perform white-box testing the box and control the environment
• Accessed the STB via FTP to do file manipulation, patching, and data collection
• Worked with the factory hardware server to clear, prepare and activate the STB

INFORMATION TESTER

Confidential - Plano, TX

Responsibilities:

• Wrote SQL Database queries using Oracle SQL Developer to find healthcare related data to be used with testing adjudication logic. Common SQL queries I wrote Included:
• Basic queries; SELECT, WHERE, DISTINCT, LIKE, IN, EXISTS, AND/OR
• Regular expressions; REGEXP LIKE, REGEXP INSTR, REGEXP SUBSTR
• Table Joining
• Subqueries
• Data isolation and formatting; ORDER BY, GROUP BY, SUBSTR
• SOAP web service testing where x12 based 837 forms were converted to XML and processed by the Claims Engine
• Data mining across all healthcare claims space (pricing, recipients, procedures, error codes etc)
• Tested EDI Claims submission for the following types:
• Pharmacy > NCPDP 5.1
• HCFA 1500 > 837p
• UB92 > 837i
• ADA2000 > 837d
• Tested Fee For Service claim submission from the Secure Portal for the following types:
• Professional
• Institutional
• Dental
• Consulted and Mentored other Information Testers on Medicaid InterChange system.
• Consulted in process improvement for account-wide adoption of a shared-resource testing methodology.
• Used HP ALM/QC to track Enterprise level manual testing for multiple release cycles
• Interfaced with BA and TFAL resources to ensure the Business Process is fully supported by QA
• Coordinated with Account UAT for acceptance testing

QUALITY ANALYST

Confidential - Irving, TX

Responsibilities:

• SOAP based web service testing for FLASH and HTML5 based web apps using the following tools
• Charles Proxy (Mac OSX)
• Fiddler (Windows)
• Created and executed test-cases for all client projects
• Ran test-passes on the following platforms
• Desktop browsers (IE8/9, Chrome, Firefox, Safari) iOS (iPad and iPhone)
• Android (Tablet and Phone)
• Analyzed defect trends and consulted stakeholders to focus development around risk areas
• CMS functional and propagation/replication testing with the front-end
• Adobe Flex Flash product testing across supported browsers
• HTML5 product testing across supported browsers
• Created and ran load testing using LoadStorm cloud based testing software
• Created and ran load testing using JMeter
• Responded to client tech support inquiries and maintained SLA

QUALITY MANAGER

Confidential - Dallas, TX

Responsibilities:

• Created test-plan and strategy for multiple-stages of development
• Hired, trained and managed over 8 testers
• Managed the defect tracking process
• Managed overall process improvement
• Tracked and reported defect trends to stakeholders
• Created functional, regression, and UAT test-plans
• Wrote and maintained test-cases for all QC
• Wrote, prioritized and verified User Stories using Agile Methodology
• Liaised between stakeholders, production team, and developer
• Used JMeter for load-testing and automated-testing efforts
• Used Test-Complete to run Automated-testing on a .NET framework based product
• Provided escalation-level technical support for end-user
• Wrote and edited website HTML and CSS in order to update product front-end
• Monitored the entire AWS based system from the cloud monitoring system
• Administered email accounts for the entire company

QA MANAGER

Confidential - Plano, TX

Responsibilities:

• Hired, trained and managed over 30 testers across multiple projects
• Deliver annual staff reviews & weekly coaching
• Liaised between QA and all other departments: production, code, art, audio, design and engine partners
• Managed defects for the several concurrent projects
• Produced and released the BiA game-mod SDK for public usage
• Propagated development builds to console platforms: Xbox 360, PS3, Wii, and PSP
• Trained and managed technical level editor engineers for QA coverage of middleware
• Designed and implemented a full product assessment suit for QA & Production
• Successfully passed multiple projects through TCR, TRC and Lot-Check certification processes
• Successfully shipped the following video game titles:
• Brothers in Arms: Road to Hill 30 for the Xbox & PC
• Brothers in Arms: Earned in Blood for the Xbox & PC
• Brothers in Arms: Double Time for the Wii
• Brothers in Arms: Hells Highway for the Xbox 360, PS3 & PC
• Samba de Amigo for the Wii

NEW EMPLOYEE TRAINER & ESCALATION TECHNICIAN

Confidential

Responsibilities:

• Delivered New Employee Service Training for Support Professionals
• Liaised between product support and development groups
• Maintained a high SLA and customer satisfaction ranking for hardware and game products
• Collaborated between end users and 3rd party companies to resolve issues
• Managed an average case-load of 10-13 3rd tier escalation cases per day
• Quickly and effectively resolved end-user technical support incidents
• Coached level 1 & 2 technicians for call performance improvement

SOFTWARE TESTER

Confidential - Redmond, WA

Responsibilities:

• Reported and tracked defects for Confidential Encarta World English Dictionary
• Issue tracking and regression testing for daily builds
• Worked with management and developers to isolate and reproduce difficult issues
• Executing test-plan for entire product