Quality Assurance Analyst Resume

SUMMARY:

Extensive experience in testing and leading testing efforts for Information Technology software systems. Accomplished in developing and implementing process improvement standards and procedures. Excellent analytical, problem solving, client support, presentation, and communication skills.

CORE COMPETENCIES:

Software Methodology (Agile, Waterfall)

HP ALM/Quality Center, Rally, qTest, Jira

MS SQL Server Management Studio

Perfecto Mobile, Salesforce

Android, iOS, Windows, Cross - browser Testing

SharePoint, ECRM

Database Testing (MongoDB, Oracle)

API, UI, Kiosk, Hardware Testing

PROFESSIONAL EXPERIENCE:

Confidential

Quality Assurance Analyst

Responsibilities:

Responsible for performing and leading Quality Assurance activities, coordinating User Acceptance Testing and providing Production Support for the Affordable Housing Program web application.
Conducted test planning, test case creation, test execution, defect tracking and metrics reporting.
Performed functional, system, integration, and regression testing.
Coordinated testing activities and provided client support.
Prepared and facilitated demos and for the production teams.
Incorporated Quality Assurance best practices into the testing process.
Created and executed SQL queries for data validation and comparison against the legacy systems.
Served as the liaison between the technical team and the user community.
Registered, reviewed, and approved registration applications on the new system.

Confidential, Atlanta, GA

QA Lead/Senior Test Engineer

Responsibilities:

Performed web, mobile, kiosk and hardware peripherals testing.
Managed testing activities and coordination between cross-functional teams and global partners.
Created Test Plans, Test Strategies, identified Quality Assurance tasks, and provided Test Estimates
Prepared and published test execution and defect metrics.
Reduced the number of critical defects in the In-flight Entertainment system by 99% through executing tests on the Individual Tablet Units and Crew Management Panels.
Scripted test cases, executed tests, and reported defects to identify key issues before implementation, resulting in less than 1% defect rate in production for Airport Customer Service applications.
Coordinated testing efforts for joint venture functionalities for customers traveling between the UK, Europe and North America leading to $11 billion in revenue within the first year.

Confidential, Atlanta, GA

Senior Quality Assurance Analyst

Responsibilities:

Entrusted with all aspects of Quality Assurance to identify defects prior to production release for News, Entertainment, Properties, and Human Resources related enterprise applications on the web using multiple browsers, platforms, and mobile devices.
Revolutionized the software migration procedures by implementing a streamlined process that created a central repository and offered reporting capabilities to senior leadership in addition to readily available documentation during audits.
Served as administrator for multiple tools that needed ongoing configuration updates.
Collaborated with project teams and business users, in an Agile Scrum environment, to deliver high quality software solutions to the end users.
Conducted system test on iOS, Windows, multiple browsers, and mobile devices to enhance the TBS, TNT and TCM websites with live simulcast broadcasting.
Scripted automated tests for regression and performance testing that reduced manual testing time by 30% and identified performance issues during the testing phase.
Led offshore QA resources in creating automation scripts for web applications resulting in reducing regression testing time by more than 60%.

Confidential, Atlanta, GA

Quality Assurance Analyst

Responsibilities:

In charge of manual, automation and performance testing for cable subscription sales, revenue management, and contract management applications by conducting web and hardware testing.
Created test scenarios, executed tests, and tracked defects resulting in over 99% system reliability.
Designed, developed, debugged, maintained, and executed automated scripts for regression and load testing that increased testing efficiency by 30%.
Participated in requirements gathering, facilitated code reviews, and conducted user demos that delivered solutions at a 97% customer satisfaction rate.
Provided post-implementation onsite support for Latin American users to enhance user experience reducing customer support calls by over 80%.

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