SUMMARY

• IT professional with over 18 years of experience in Software Development and Software Quality Assurance.
• Heavy focus on teh Insurance, Finance, Annuities, and Retirement Service Industries
• Expert (15+years) in new system implementation, data migration, change management and process building
• Passionate about building, innovating, and improving
• Strong Project Management, Agile Management, and Business / System Analysis
• Drive holistic alignment and adherence around proven software practices and to help business and IT succeed
• Create and modify automation and manual testing frameworks that are scalable, modular, and dynamic
• Expert in building validation around teh TEMPeffectiveness and efficiency of quality standards, policies, and procedures
• Hands - on and management experience in all stages of SDLC with detailed focus on process optimization, test-automation, and team leadership
• Great facilitator with strong background in Kaizen, Six Sigma, CMMI/TMMI, and similar standardization / quality improvement methodologies
• Strong noledge of Development and Quality Assurance methodologies and best practices
• Proficiency in all phases of Software Development Life Cycle including: documentation inspection, requirements definition and maintenance, test plan design and implementation, development and execution of manual and automated test procedures, analyses and reporting, and defect management within Defect Tracking & Resolution Lifecycle
• Utilize process analysis and creation to improve software quality and availability while reducing cost
• Extensive experience in test automation, regression test bed design/maintenance/execution
• Perform process improvement and testing framework creation leveraging tools such as HP ALM / Quality Center (TestDirector), HP Agile Manger, QuickTest Pro (QTP), Load Runner, IBM Rational Suite (RTC), Microsoft Team Foundation Server (TFS), MTM, and JIRA.
• Solid skills in structured software troubleshooting, documentation, and analysis
• Strong interpersonal skills, proven ability to work independently as well as a part of integrated team
• Excellent organizational skills with attention to details and ability to meet deadlines in fast paced environment
• Lead large initiatives staffed by on-shore/off-shore and full time/contractor resources
• Leverage project management and process analysis expertise to minimize risk, improve quality, and deliver on time and under budget
• Use noledge of UML to create RACI, swim lanes, and schema diagrams
• Strong analytical skills, reliable, resourceful, goal driven, and a fast learner

TECHNICAL SKILLS

Tools: Azure Dev Ops, MTM, TFS, FIS and Fiserv, CA Viewer, Quality Center, JIRA, Selenium, QuickTest Pro, LoadRunner, WinRunner, Elementool, REST/JSON Formatter, SoapUI Pro and REST web services, Squish, Site Catalyst, Google Development Tools, Keypass, firebug, Web Servicesand WebAPI's, PEGA, Angular, Putty, Charles Web Debugging Tool HTTP proxy

Languages: JS, VB, VB Script, Python, Perl, HTML, XML/XSL, PHP, C/C++, .NET, UML, COBOL

PROFESSIONAL EXPERIENCE

Confidential

Sr Director, IS/IT

Responsibilities:

• Direct report to teh CIO
• Created and continuously revised SDLC approach and framework that leveraged multinational teams. Used metrics to help drive quality and efficiency improvements across teh entire IT organization
• IT lead responsible for teh overall program including performance and security, data quality, as well as functional stability and budget
• Responsible for understanding teh scope and business requirements. Performed proper planning and preparation to hit pre-defined quality goals
• Heavy focus on ROI and POC for all new initiatives
• Drive collaboration on major functional errors that block critical functionality. Focus on items that has difficult workarounds, data corruption, and deviation from requirements/design
• Developed multiple automation frameworks based on goals. Agile automation support strategy based on record and playback due to low reusability. Created robust modular framework to support system and regression testing
• Leveraged multiple sources to find solutions vs “re-inventing teh wheel”. Has a presence on multiple online information repositories
• Implemented manual and automated test frameworks based on requirements and project size. Requirements based on; technology being validated (mix of .net, mainframe, VB, Java), overall test strategy (manual and automated testing providing support for each other. Degree of cross support depended on test phase and status of project), skillset and hourly rates of resources at my disposal, tooling, scalability and reporting requirements
• Evaluated multiple automated tools as part of automation framework development. Explored SmartBear, Selenium, AutoIt, & UFT due to their cross platform capabilities. Evaluated tools based on error handling capability. Focus on all scripts in a suite running regardless of disposition (pass or fail). Robust error handling is critical in an automation test suite
• Lead project governance activities and created performance reports

Confidential

QA Manager

Responsibilities:

• Define and manage all SDLC functions including planning and estimating of all activities, time to market vs quality analysis, and overall quality
• Responsible for resource planning and recruitment activities
• Devise and Implement software delivery strategies for multiple in-house projects
• Own teh QA processes, and continuously innovate/develop in line with teh latest practice in teh industry
• Deliver manual and automated test frameworks as well as teh associated tooling
• Develop metrics across teh organization
• Mitigate risks and issues relating to test management and project deliverables
• Working with teh PMO function, communicate testing results to all impacted stakeholders, and manage their resolution
• Create and maintain relationships with 3rd party vendors and product providers
• Manage, mentor and develop a staff of ~15 test professionals. Set and manage performance targets for direct reports
• Key Working Relationships; direct report to Director of Software Development and teh CIO. Worked with QA’s, Project Managers, Developers, Business Analysts, Systems Department, Business Stakeholders

Confidential

Test Manager

Responsibilities:

• Manage teh development, deployment, maintenance, enhancement, integration and synchronization of automated regression activities
• Leverage limited resources across multiple efforts based on their strength to maximize efficiency
• Lead an international team of testers and collaborate with a diversified business and supporting IT team
• Involved in multiple projects covering a wide range of products. Worked across all phases of functional testing, including test planning, scripting and test execution
• Responsible for communications with business and development communities to gather test requirements and coordinate test activities
• Analyzed and decomposedbusiness and functionalrequirements to identify testable business scenarios
• Lead teh creation of test automation framework including: defining standards, naming conventions, test case template, testing procedures, project documentation and functional design
• Organize teh proof of concept and lead teh migration from WinRunner ART Suite to QuickTest Pro
• Created test plans, test matrixes, test monitoring and test scheduling related documentation
• Spearheaded meetings and client presentations, conducted QTP and QC training, provided leadership and technical training for new team members and consultants
• Identified improvements to teh SDLC process and assisted in their implementation. Focused on mitigating risk associated with testing

Confidential

Sr Quality Consultant

Responsibilities:

• Directly engage teh Departmental Chief Information Officers (DCIO’s) and Directors across teh ATO to identify WOW (worst of teh worst) and convert them to BOB (best of teh best)
• Lead initiatives to standardize Test and Defect management across a group of 1000+ testers and 6000 IT professionals
• Modified and implemented new manual and automated testing frameworks across teh ATO
• Balance fact-based data with objectivity and experience to drive decisions, actions, and risk assessment
• Correlate process changes with customer impact
• Provide quality assurance services to ensure compliance to standards
• Develop options and recommendations for applying quality improvements (at both a project and aggregate level)
• Collect data and provide data analysis of input processes and associated results (e.g., RCA).
• Execute and roll-out teh methods, frameworks and tools to define teh quality standards for steps across teh SDLC (e.g., requirements management)
• Provide thought leadership on quality standards
• Employ DMAIC process for quality improvement
• Create and maintain best practices for quality standards; identified process owners
• Develop a Center of Excellence (COE) to institutionalize quality standards and best practices
• Develop educational content to support quality through partnerships with L&D, OCM, etc
• Lead ATO project teams, leadership groups, and other teams to identify and adopt quality principals for their respective initiatives; working with users to identify their quality concerns; staying current on leading trends and practices and bringing these to Confidential
• Identify and quantify business value associated with applying quality practices in ATO projects and other initiatives
• Conduct quality checkpoints and phase-gates assessments throughout teh SDLC; methodology agnostic (e.g. waterfall vs. agile)
• Provide services to ensure continuity of quality between ATO and its business partners
• Establish Key Performance Indicators (KPI’s) across teh ATO to report up to teh CIO and VP
• Create Quality Metrics based on Defect Injection Rates, Defect Detection Rates, Defect Removal Efficiency, and phase containment to help shift defect detection “to teh left” (of teh SDLC process)

Confidential

Sr Qa Engineer

Responsibilities:

• TEMPEffectively utilized my extensive noledge of QA processes, strong automation skills, and leadership ability across teh Software Development Life Cycle (SDLC)
• Created manual and automated testing frameworks
• Heavy focus on documentation, reporting, test design, execution, and defect resolution
• Participated in requirement analysis, test design meetings, testing progress meetings, and defect reports
• Coordinated across multiple business and QA teams
• Participated from start to end and represented Oasys as a SME
• Conducted training for other teams on teh use of Quality Center, best QA practices, and internal SDLC
• Created Test Plan’s, Testing Estimates, and reported progress to other teams, Business, and PM’s
• Participated in projects from Code Reviews to Post Production Support
• Faced many challenges related to engaging teh stagnant DB platform
• Tested IVR systems
• Led challenging projects across all Lincoln DC Business Units including; HUB, ABOB, DIS, CES, Web Access, ISC (IBM)
• Worked with Business, BA’s, Dev, QA, PM’s, SME’s, and release managers, on prevention of issues, resolution of issues, and to keep teh project on track
• Faced many challenges and always had a mitigation/contingency plan ready. Never had a failed or disappointing project
• Created class curriculum and customized agenda to fit class objectives
• Instructed classes in Quality Assurance, Project Management, Metrics, Manual Testing, Mobile Testing, and SDLC approaches
• Provided guidance on career development and coached students on improving their communication skills

Confidential

QA Test Lead

Responsibilities:

• Participated in documentation inspections and walkthroughs as well as detailed decomposition of functional specifications
• Developed high level and target specific, manual and automation test plans based on functional requirements and global project plan
• Designed, developed and deployed test procedures for mission-critical processes such as: Order Trend, Automated Order Fulfillment (AOF), Corp Funds Allocation, MT-POS, and Secure Filtering
• Developed test clients for invoking web service calls using PHP, and configured Apache on local test machines to host test harness pages, to overcome problems related to lack of a GUI in web services deployment
• Implemented Mercury Interactive QTP and insured its full integration with Quality Center
• Managed allocation of “Optimal Automation Candidates” utilizing risk based analyses
• Introduced Extended Planning, standard Peer-Review and Optimization sessions in order to improve overall regression execution with teh primary focus on test automation
• Developed long and short term Automation Plans with emphasis on efficiency and extended data coverage as well as high ROI
• Spearheaded implementation, development deployment and maintenance of Automated Test procedures for functionality and data driven regression testing
• Elaborately utilized QuickTest Pro to automate major system functionalities, utilizing variety of advanced techniques including: multilevel data driven technique, parameterization, multi-action tests, Regular expression, Custom Settings, and Recovery Scenarios
• Generated automated solution for standardization of global and target specific test-data and it’s propagation across multiple environments
• Responsible for data preparation and data cleansing in order to create multiple and unique data validation scenarios
• Deployed cross-environmental smoke testing procedures that identified teh status of teh application prior to teh major testing effort
• Played a key role in management of build to build execution and maintenance of automated regression and target specific automation
• Utilizing Process management tool (Quality Center) analyzed, documented, monitored and assisted in resolution of defects through all stages of defect tracking and resolution life cycle (DT&RLC)
• Analyzed execution results as well as completion of project related tasks and perform multifunctional comprehensive reporting to project managers as well as members of cross-functional team

Confidential

Quality Assurance Specialist

Responsibilities:

• Participated in walkthroughs and inspections of Functional Requirements and Master Project Plan
• Analyzed documentation and made suggestions for improvement, ensuring testability and maintainability of teh documentation
• Assured quality of targeted data & functional specification by identification of coverage, consistency and traceability issues
• Created black box, data and functionality driven test cases based on Local and Global Test Plans
• Utilized Risk Based Analyses in order to segment regression test bed via Test Case Matrixes
• Developed, executed and maintained TEMPeffective test procedures allocating issues and discrepancies throughout informal and formal testing activities
• Successfully performed informal integration, regression, subsystem and system types of testing as well as formal UI/UA and Parallel testing activities
• Consistently conducted cross-environmental regression testing, in order to insure that quality standards of teh application are achieved
• Utilized Test Director’s defect-tracking module in order to document trace, monitor and regression test defects identified during informal and formal testing phases of SDLC
• Coordinated teh defect resolution and difference process with development team and PM
• Analyzed teh results and performed detailed reporting for executed activities throughout product development and deployment cycle