SUMMARY

• A Dynamic Quality Assurance Lead wif 15+ years of experience in Manual/Automation testing for various clients/server and web - based applications.
• Played a vital role in delivering several Business Critical applications on time wif top notch quality. Go to person and well non to manage critical situations & result oriented.
• Strong understanding of AGILE and V&V project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and financial budget targets.
• Strong Experience in SDLC, STLC and QA Methodology.
• Manage and execute the test process using Agile-Scrum Methodology. Adhere strictly to Agile practices & firm believer in Agile methodologies
• Experienced in Selenium WebdriverIO wif JavaScript, Postman API automation
• Extensive experience in automation testing using automation tools Protractor, Bugbear using JavaScript programming language.
• Good in developing Behavior Driven Development (BDD) approach using Protractor, Bugbear to write reusable methods for the behavior.
• Involved in the Agile Scrum meeting in estimation of the story points, Daily Standup meetings, Scrum of Scrum meetings and sprint retrospective meetings.
• Proficient in writing Test Plans, Test Scripts, Test Scenarios and Test Cases for both Manual and Automation Testing for various applications to ensure proper business compliance.
• Responsible for End to End Test Coordination of a complex business system.
• Expertise in Problem solving and Tracking Bug Reports by using Jira, ALM, and Pivotal Tracker
• Strong Hands on experience in testing IVR and Genesys Call (Inbound & Outbound), Chat and E-Mail Routing Testing. Hands on experience in Skill based Routings.
• Ability to lead, work independently or work collaboratively wif team members in complex testing projects towards the overall enhancement of the product.
• Experience in leading distributed teams located in multiple time zones and in complex environments and onsite-offshore model.
• Expertise in Requirement gathering, Project Estimations, Project Planning, Project Execution & Control along wif Client Management Skills.
• Worked closely wif Leadership team, Dev Teams, Business Analysts, Offshore Teams and End Users.
• Quick Learner, Team player, willing to learn new technologies, flexible, Hardworking, Detail- Oriented, Positive Attitude.

TECHNICAL SKILLS

Automation Testing Tools: Postman, Selenium, Bugbear, HP ALM, QTP

Test Management Tools: JIRA, Pivotal Tracker, HP ALM 12.5, Quality Center10.0/9.2

Genesys Tools: Genesys ADMIN, Genesys IWD, CC Pulse, Genesys 8.1 and Genesys URS

Databases: GCP Spanner, Teradata, Oracle 11g/10g, SQL Server, Genesys Infomart

Scripting Languages: Java Script

Languages: Java, C#

Version Control Tools: GIT, GitHub, Visual Source Safe, SVN, TFS

Operating Systems: Windows 10/XP, macOS

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

QA Lead

Environment: Java, Springs Boot, React, AngularJS, NodeJS, Casandra, GitHub, BigQuery, GCP Spanner, Concourse, Postman API, Protractor, Bugbear, Java Script, GitHub, Concourse

Responsibilities:

• Create and maintain the test plans based on the sprint user stories and business requirements
• Test Case reviews, Test Case execution and Test Result analysis.
• Functionality testing in various browsers Google Chrome, IE, Firefox and Edge, Mobile Testing - IOS and Android phones, iPad, Regression Testing
• Responsible for Sanity, UI, Functional Testing, System Testing, Regression Testing and end-to-end testing.
• Log, track and review the defects using the JIRA and Pivotal Tracker. Follow up on them, until the defect is fixed, retested and closed.
• Identify and automate test scenarios where applicable using BDD (Behaviour Driven Development) using customized test automation framework.
• Automation of the User Stories using JavaScript for Bugbear Automation Framework.
• Create and maintain the automation test suites across multiple products using Java Script
• Setup and executing the API automation scripts using Concourse Pipelines
• Concourse is used for CI&CD Testing.
• Webservices API Automation Testing using Postman and integrate wif CI/CD
• Closely work wif dev teams, business analysts and product managers to deliver the quality products
• Participating Daily Standups, Sprint Backlog, Sprint Planning and Story Point Estimation, Sprint Demo and Retrospective Meetings.
• Responsible for tracking development of user stories, managing scrum ceremonies, providing test support to business, impediment resolution and providing handovers to maintenance teams.
• Providing end user support, tracking and analyzing incidents on production environment for smooth functioning of existing software.
• To facilitate and oversee the timely delivery of Quality Software adhering to customers’ expectations wif zero defect leakage

Confidential, Austin, TX

QA Lead

Environment: SQL, Teradata, MicroStrategy, Oracle 11g/10g Oracle SQL Developer, IVR, Genesys 8.1, Genesys ADMN, Genesys Infomart, Communicator, Siebel, Jira, ALM 12.0.

Responsibilities:

• Understanding the Business Requirements and developed test outlines based on the functional point documents.
• Participated in daily scrum meetings to report daily progress of Gensys, ETL, MSTR testing activities and Sprint planning for test planning activities.
• Develop Test estimates, Test Plans, Test Cases, Test Scenarios, and Testing Data.
• Involvement in Test Case reviews, Execution, UAT analysis and Test Result analysis
• Validated IVR scripts and Genesys Call Routing (Inbound & Outbound), Chat & Email Routing Scenarios.
• Assigned Skills for Agents in Genesys ADMIN and Genesys Intelligent Workforce.
• Validated all the Call, Chat & Email flows in NICE Applications.
• Generated Traceability matrix to map requirements, tests and defects.
• Provides sprint based execution reports and weekly progress and SIT execution report to PMs
• Review/Prepare ETL, MSTR test scenarios and ETL, MSTR reports test cases for System testing.
• Verification of Data between Source to Staging and Staging to Target tables.
• Prepared test data according to the requirements to test the ETL jobs.
• Log, track and review the defects using the Jira. Follow up on them, until the defect is fixed, retested and closed.
• Leading the offshore team and responsible for assigning work to them.
• Guided the offshore team right from creation of QA artifacts until the completion of the test cycle.
• Part of Sprint Planning, Daily standups, Solution review meetings, Retrospective meetings
• Work closely wif the client managers to identify and gather the reports to complete UAT testing.

Confidential, Salt Lake City, UT

Lead QA Engineer

Environment: C#, Asp.net, VB 6.0, SQL Server 2008, Clear Quest, QTP 10.0, QC 10.0, MSVS 2010 TFS

Responsibilities:

• ConductedAutomation/manual testingusing the Standards, guidelines and structured methodology in testing the application.
• Prepared and reviewed Test Plans, Test Cases, Test Scripts and Testing Data to test the application ensuring application compliance wif requirements and able to manage action items.
• Designed and Implemented automation strategies and frameworks
• Executed the automation test scripts and analysis of automation testing results
• Script enhancements and Data Driven Testing for large amount of data were implemented wifQTP.
• Developed automation scripts in VB Script and integrate wifin HP QC tool.
• Used Various Check points to validate the tables, fields, texts and images in the Application.
• Responsible for Sanity, GUI, Functional Testing, System Testing, Regression Testing and UAT Testing.
• Work closely wif the client managers to identify and gather the reports to complete UAT testing.
• Involvement in test case execution, test case reviews, UAT analysis and Test Result analysis
• Prepared the Requirement Traceability Matrices for New/Enhancement business functionalities.
• Writing SQL queries to verify the test result in database tables.
• Defect Logging, tracking to closure and updated the status in QC and Clear Quest.
• Generated Test analysis reports and graphs using ALM
• Involved in solving environmental problems along wif technical support people, especially in creating a VPC for every virtual agency.
• Coordinating the Offshore and Onsite Team and planning the work for the team members

Confidential, Dallas, TX

Lead QA Engineer

Environment: AS 400, DB2, Mainframe, HP Quality Center 10, Win Runner

Responsibilities:

• Involved in Business Requirement Analysis, Functional Requirement Analysis, Overall Design, Use-Case analysis, Initial Summary, and documentation.
• Preparing the test plans, test case, and test scripts
• TEMPEffectively involving in Test Case reviews and UAT analysis
• Executed the test cases and updated the test results.
• Conducted various types of testing like Functionality Testing, Re-Testing and Regression Testing.
• Regression testingto prove that the new code TEMPhas no adverse TEMPeffect upon the current system particularly in the area of corrupting data used by different applications or system performance.
• Defect Logging, tracking to closure and updated the status in QC.
• Distributing the task to the team members and get updates about their work
• Coordinating the Offshore Team and Updating the Daily, Weekly and Monthly Status Reports to project management.

Confidential, Salt Lake City, UT

QA Engineer

Environment: VB 6.0, C#, Asp.net, SQL Server 2005, Clear Quest, QTP 10.0, HP QC 9.5, VS 2010 TFS

Responsibilities:

• Understand the functional requirements and identify the areas for test automation
• Prepared automation Test Plans, Test Cases, Test Scenarios, Test Scripts and Testing Data.
• Implemented the Automation Framework and developing the automation infrastructure.
• Created data driven tests and running through framework
• Maintained and updated QTP existing scripts for new version of software, also implemented new functionality for existing VB scripts.
• Responsible for development and execution of Test Plans, Test Scripts and Test cases for Functional, Regression Testing based on business requirements for Manual andAutomation Testing.
• Involvement in Test Case reviews, Test Case execution and Test Result analysis.
• Prepared the Requirement Traceability Matrices for New/Enhancement business functionalities.
• Writing SQL queries to verify the test result in database tables.
• Defect Logging, tracking to closure and updated the status in QC and Clear Quest.
• Involved in solving environmental problems along wif technical support people, especially in creating a VPC for every virtual agency.
• Validated test scripts wif checkpoints to verify the results
• Received “Quality First & Quality Fast” award for commitment to quality deliverables.

Confidential

Sr. Software Test Engineer

Environment: Java 2.0, J2EE, JSP, Oracle 8i, Toad, QTP 8.2, Quality Center 8.2

Responsibilities:

• Understand the requirements and formulate thetest specificationsincludingtest planandtest scenariosbased on requirements.
• Create test cases and map them wif requirements usingQuality Center. Manage the testing process, schedule batch tests, log and track defects usingQuality Center.
• Recorded the Test cases using Automation toolQuick Test Profor web based application and checked thefunctionalityof the application.
• Developed and maintained automated test scripts to supportregression testingusingQTP 8.2
• Used Various Check points to validate the Tables, fields, texts and images in the Application.
• Import requirements, create test cases, validate requirements wif test cases and generate reports usingQuality Center.
• Manage the testing process, schedulebatch tests, log andtrack defectsusingQuality Center
• Answered and troubleshoot customer andUATissues, questions, and problems.
• Prepared RTM for all functional requirements and business modules
• Extensively involved in IST Testing and E2E Testing
• Performed Database Testing using Oracle in order to check the data validation and data integrity.
• Prepared Test Reports and Defect Reports using Quality Center
• Awarded “Feather In My Cap” for successful completion of 7.1 releases.

Confidential

Software Test Engineer

Environment: UNIX, Sybase, QTP 8.2, Terminal Emulator 8.0, Quality Center 8.2

Responsibilities:

• Understanding the Business Requirement Specifications.
• Prepared Test Cases, Execution of them and reporting the bugs in Quality Center
• Involved in Functional Testing and System Testing.
• Prepared the Test Data for Automation Testing.
• Prepared & Executed Automation Test Scripts on QTP
• Debugged and Enhanced the Test Scripts.
• Prepared Test Report and Bug Report using Quality Center
• Received “Feather In My Cap” Award for excellent job on handling the new application (Terminal Emulator) along wif QTP tool and completed the task on the target date as promised”