SUMMARY

• 8+ years of experience in aspects of Software Development Life Cycle (SDLC) that relates to all testing phases in an enterprise environment.
• Expertise in analyzing business requirements documents
• IT professional experience in Salesforce CRM platform as Salesforce Tester and QA Analyst.
• Having Strong analytical, problem solving, communication, and interpersonal skills.
• Extensive experienced in handling projects in teh areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models.
• Experience in Quality Assurance of Client/Server, Web - based and data warehousing applications.
• Experienced wif all aspects of software development life cycle including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
• Expert in analyzing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
• Analyzed teh Business Requirement Specification (BRS) / BRD received from business team, Functional Requirement Specification (FRS) received from development and created QA Tracking Document.
• Expertise in preparing and executing software test plans, test cases by using Quality Center and Rally.
• Expert in analyzing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
• Strong testing skills in Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Ability to learn and adapt quickly to teh emerging new technologies
• Highly motivated team player wif ability to work independently.
• Have experience testing REST API wif Salesforce applications using SOAP UI and Postman.
• Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Good noledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Have noledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.
• Experience in building reports and dashboards, customizing them as per user requirements.
• Experienced in preparing and executing software Test Plans, Test cases, testing and implementation of both Manual and Automation of test cases for various systems using Mercury Tools, Quality Center, Test Director and Quick Test Pro.
• Worked on sales, service and community cloud.
• Strong testing skills in Salesforce1 Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Good noledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and also Single Sign - On (SSO) setup.
• Good noledge of Salesforce configuration, Data migration, System integration Testing and familiarity wif Visualforce (Pages, Components, Controllers) MVC architecture.
• Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Well versed in analyzing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in teh organization.
• Have noledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.

TECHNICAL SKILLS

Salesforce.com: VisualForce (Pages, Components), Lightning Pages, JavaScript, JQuery, HTML, CSS, Apex, Apex Triggers, Batch Apex, Ajax, SFDC, Web Services, SOAP API, REST API, WSDL,JSON, XML, SOQL, SOSL, MySQL, SQL, Apex Classes, Triggers, Controllers, Controller Extensions, Validation rules, Workflow, Process Builder, Approval process, Data management, Data Loader, Data Import wizard, Data Export, Work bench, Reports & Dashboards, Custom Objects, Force.com, Apex Data Loader.

Web Design: Visualforce, JavaScript, XML, HTML, CSS.

Databases: Oracle, SQL Server and MYSQL

Methodologies: Agile, Scrum, SDLC.

Programming Languages: APEX, C, C++ and Java.

GUI & Tools: Visual Studio, Eclipse, Force.com IDE, Apex Data Loader, workbench

PROFESSIONAL EXPERIENCE

Confidential, Franklin, TN

Salesforce QA Tester

Responsibilities:

• Used Agile Software Development for implementing testing cycle phase.
• Responsible for reviewing business requirements and participated in teh meetings wif development team and business analysts.
• Involved test case scenarios review wif teh team before each sprint starts. Developed test cases and test plans to execute in Rally.
• Created new users and assign permission sets.
• Created Salesforce Reports to track and provide required information to teh users.
• Validated various objects, field dependencies, validation rules, and relationships.
• Validated teh integration and data by calling teh various API by using teh Postman.
• Updated Page Layouts for different profiles as per teh requirements.
• Validated various data like fields, Picklist values, outbound messages as part of integration testing.
• Performed Integration Testing and User Acceptance Testing.
• Involved in validating post deployment activities.
• Validated workflow rules, approval processes, and validation rules.
• Involved in all phases of SDLC. Used Rally for tracking, analyzing and documenting.

Confidential, Seattle, WA

Salesforce QA/Analyst

Responsibilities:

• Involved in requirements gathering wif multiple project managers, in an effort to better customize, and utilize teh full functionality of teh Salesforce CRM solution.
• Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.
• Validated reports and tested dashboard bases on roles and role hierarchies.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to teh user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Tested lookup and master- detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Worked on Data migration from lower environment to higher environment and validation teh data.
• Validated teh integration and data by calling teh various API by using teh SOAP UI.
• Created Test cases, executed Test cases and logged teh defects in QC environment.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Good interacted wif QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities in teh application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Sent out daily status reports to teh QA managers, QA team members and Developer teams.

Confidential, Plainsboro, NJ

Salesforce QA Tester

Responsibilities:

• Tested Sandbox environment customized teh Salesforce application as per teh client's requirement.
• Involved in Preparation of Test Procedures, Test Scenarios, Test Cases and Test Data. Tested teh company's Salesforce CRM application.
• Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Service cloud.
• Involved in creating gap analysis document, clearly identifying teh data, business process and workflows of teh organization.
• Preparing Test Cases and Test Plan for all teh applications.
• Analyzed Business requirements and solution specification documents to design Test cases.
• Defined requirements in Quality Center and mapped wif teh respective test cases for traceability.
• Designed teh Test Strategy, Test Plan, Test cases, created RTM, Test Results documents. Verify that for rejected data proper error logs are generated wif all details
• Performed Test Plan/Test case review meetings during testing phase. Performed execution of test cases manually using Quality Center.
• Designed test data using MS Excel sheet for testing teh application wif positive and negative inputs. Conducted Configuration, System and Integration Testing and User Acceptance Testing.
• Performed sanity / smoke testing for each release. Maintained multiple versions of test sets and worked on regression testing. Performed data validation testing post deployments.
• Involved in all phases of SDLC. Used QC for tracking, analyzing and documenting.

Confidential, Cockeysville MD

Salesforce QA Tester

Responsibilities:

• Involvement in teh System Test Plan Preparation and Requirements Streaming. Involvement in Preparation of Test Procedures, Test Scenarios, Cases and Test Data
• Responsible for GUI and Functional Testing. Preparation of teh Test Strategy and guiding teh team
• Involvement in Test Execution, Results Analyzing and Defect Reporting using HPQC. Involvement in RTM Preparation.
• Enhancing teh Test Scripts for Global Execution. Involved in solving Environmental problems wif Technical Support People, especially in Server Connections and Database sharing activities
• Preparation of Weekly and Monthly Status reports

Environment: Quality Center, HTML, MS Office, Microsoft Excel, Internet Explorer, Microsoft outlook.

Confidential, Chicago, IL

QA Tester

Responsibilities:

• Develop, execute, and maintain test designs, including test cases and test scripts. Develop and maintain test data as necessary to support testing efforts
• Ran teh shell script commands to load teh data from Legacy systems to staging data base. Validating teh staging data which is extracted by using teh ETL tools
• Verifying all migrated Records look & data in Siebel GUI by using teh Legacy systems data. Review requirements, designs, and other documentation to ensure testability
• Conduct testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent wif requirements and established acceptance criteria
• Report and manage defects to ensure that all issues are resolved according to established guidelines and expectations
• Assist development team in troubleshooting and determining root - cause of application defects and issues
• Document test results and communicate to Project Management and other Project Stakeholders
• Execution of Test scripts and Defects rising in HPQC
• Tracking teh defects and Sending Status reports. Preparing teh Traceability Matrix between Requirements & Test cases

Environment: Siebel UCM application, Windows XP, Internet 6, MS Office, Quality Center and Oracle database