EXPERIENCE SUMMARY

• Quality focused, diligent & solutions driven QA Lead, wif 13+ years diverse experience in teh QA, Development & Delivery of cost TEMPeffective technology solutions
• Proficient in various testing types - System & Integration, Functional & E2E testing, Regression testing, User Acceptance Testing, Integration testing (data sent to downstream/vendor system), data warehouse & SQL backend testing, IVR testing and API testing using Swagger Inspector
• Worked in BFSI domain for 2.5 years and in US Healcare domain for 10+ years in Healthcare domain as single POC for enterprise level projects and major programs in Facets such are ICD 10 implementation, Trizetto Product Upgrades, ITS Home & Host claims implementation, Lage group migration from legacy to Facets, Market Readiness, Data Center migration of Facets app from HOC2 to HOC3, BlueExchange 270/271, 276/277 & 837 EDI file validation and benefit testing by processing claims in NASCO mainframe to make sure Plan/product configurations are setup & applying benefits as per benefit configuration
• Rich experience in handling huge testing program wif metrics based data driven delivery method. Good in coordinating wif project team, program sponsors, Quality Assurance leaders & multiple vendors by sharing program level updates, key metrics of SIT & UAT testing TEMPeffectiveness, overall testing TEMPeffectiveness based on % defect leaked to production and mitigation plan for future release, code delivery percentage & foresee impacts to testing timeline, external factors impacting testing effort (percentage of defect density, defect reopen rate, etc.,), Regression automation coverage & cost saving through automation
• Strong working experience in Agile methodology involved in requirement refinement sessions, sprint planning, story point estimation, daily scrum calls, Retrospective meetings and track requirements, test cases, test results, tracability matrix and status dashboards in Azure DevOps.
• Well-versed wif all stages of Software Testing Life Cycle (STLC) in Waterfall methodology to implement QA process starts from Requirement elicitatio, Test estimation using Test Case Point technique, Test Strategy & Test Plan Creation, Test Design, Test Requirement Traceability Matrix (RTM) preparation, Test report & metrics generation from HP ALM & Azure DevOps, Defect Management and Test Closure report preparation. Identify regression cases and maintain automation regression suite
• Primary POC to support business users during UAT validation in terms of setting up test data, pulling data from backend & batch coordination & defect triage wif Dev & vendors during onshore hours. Responsible to bring up issues/risks during test strategy and provide suggestions to mitigate teh risks by prioritization, risk based testing based on historical business data from production, alternate test approach along wif UAT when team asked to perform testing in same environments, timeline/resourcing constraints.
• Proven experience in team leading wif Large & Medium size onshore/offshore model of both manual & automation team and balancing multiple projects at teh same time wif zero compromise on quality & no deviation to committed timeline. Responsible for auditing offshore deliverables, adherance to client QA process at every phase of STLC

TECHNICAL SKILLS

• Skill Credentials: In teh scale of 1 through 5 and 5 being teh highest.
• System Integration, Regression, E2E, API, Integration testing and UAT Co-ordination
• Databases
• Sybase, SQL Server
• Tools Used
• HP Quality Center, Silk Center
• Clear Quest, Jira & Azure Dev Ops
• Domain noledge
• Healthcare
• Management Skills
• Software Quality Assurance Test Manager
• Software Quality Assurancne Test Lead
• Lation/Test Strategy/Test Plan/Defect Management
• Mainframe - NASCO

PROFESSIONAL EXPERIENCE

Test Manager/QA Lead

Confidential

Responsibilities:

• Primary POC from QA team part of program core team to participate in high level scope discussions, detail requirement refinement sessions, impact analysis, project sizing discussion to determine dependencies on other application, projects and determine Dev/Testing and PROD timeline
• Responsible to prepare test estimation, resource load plan and derive test strategy for SIT & UAT and End-to-End testing
• Managing to work wif 3 different projects under PQF program which has 7 independent scrum teams along wif enterprise scrum teams for Data warehouse, Security, Cloud Engineering, Digital Services & Facets which are common across projects
• Participate in all Sprint planning, requirement elicitation, daily scrum standup & retrospective scrum board discussion
• Partnering wif Scrum master to define teh Azure DevOps process to design teh scrum dashboard, showing progress in ADO, defining process wif ADO how to interlink user stories, test cases & defects to prepare teh RTM
• Building query in ADO to monitor offshore team progress and to identify any process gap on RTM in Azure
• Conducting defect triage call wif appropriate team to fix open issues and escalate when Dev team SLA for defect fix is not followed which leads risks to testing timeline
• Primary POC for business team & product owners to do high level demo of functionalities planned for each sprint, perform smoke testing before handover environment to UAT & test data support for business team
• Gathering sprint level requirement and coordinate wif offshore for test design & test execution and automation regression run at end of each sprint
• Sharing daily status report directly from Azure DevOps dashboard, prepare weekly report and sprint end report at end of each sprint

Test Manager/QA Lead

Confidential

Responsibilities:

• Played Offshore & Onshore Test Lead role and primary key person since day1 to work wif Wellmark Facets Application team leader and Project Manager & perform detail level of system analysis to find impacted area while move Facets Hosting Data Center from HOC2 (32 bit) to HOC3 (64 bit) which has changes to HOC3 DB server, Vendor application connectivity, reinstallation of Facets in HOC3, rebuilding of entire nightly batch scheduler in HOC3 wif new server and folder structure changes, setting up all XEN & Batch Servers as like in HOC2 in HOC3 across 9 Non-Production and Production environments and repointing Wellmark Replication DB from HOC2 to HOC3.
• Created end-to-end regression test scenarios for Wellmark on Facets custom code, batch setup testing for 452 active batches/integrations & Extensions, 70 critical core jobs and 41 active downstream applications, Monitoring batch progress & Alerts set up testing, Wellmark scheduled batch testing, EDI & Trading partner setup testing, 3rd party localization testing, 191 configuration table matching at backend SQL database & data synchronization testing between HOC2 & HOC3 environments using DVO tool and core functionalities validation, process claims to check Facets BPA & Workflow Qualifier tables, Processing Control Agent (PCAG) & corresponding User warning Messages, test any custom/core functionalities deployed in all XEN servers, CMU validations to push configuration changes systematically & its scheduler testing.
• All these regression testing executed using various automation tools such as UFT, selenium & Winium. Well-verse coordination wif offshore QES team, Facets Implementation team, Custom Dev team & Batch team for test execution, defect triaging, track teh progress on SIT execution and report teh status to Project Team & Stakeholders
• Supported Wellmark testing team in offshore hours and carryout requirement analysis of DBR (Detailed business requirements), change request, user stories and mapping document.
• Involved in preparing effort estimates once any gap/ ambiguity in requirements or artifacts are clarified wif Business System Analyst (BSA), preparing teh requirement elicitation matrix to make sure 100% test coverage and End-To-End Test Strategy based on business requirement and escalate issues & dependencies where project & business team to focus attention to resolve.
• Involved in reviewing both requirement and Functional Design Document (FDD) from Development team to attain maximum coverage. Setup meeting wif project & business team to acquire both functional & business noledge to accomplish functional validations across different business areas like membership, billing, benefits, claims & customer service. Based on prior experience from different projects, provides technical matter expertise and consultation on Facets and ITS to recommend an alternative process/approaches to ensure teh quality of a product wifin teh project deadline.
• Acted as overall test lead for different market segments like Individuals, Small/Large Group, Exchange and Association Health Plan (AHP) and responsible for offshore teams’ deliverables to meet teh Wellmark expectation and organization standards.
• Facilitated in setting up teh Azure DevOps tool adding requirements, design documents, test results, execution status and defect management activities.
• Created execution plan and ensure teh deliverables meet teh timeline wifout compromising teh quality of teh deliverables.
• Reviewed all deliverables and artifacts (Estimate, test plan, test scenarios/conditions, defects & results) from teh testing team before delivering & review teh same wif onsite and business team. Identifies right tools such as CITS for automated test case design, ADPART for test data creation, Azure DevOps for test & defect management, UFT for regression cases automation based on teh feasibility study and Return on Investment (ROI).
• Created daily and weekly status reports from Azure Dashboard which contains all teh testing metrics including teh execution status, defect summary, project progress, risk and issues.
• Analyzed teh success and failure of quality of a product for each release and document teh challenges/lessons learnt to improvise teh quality engineering in teh upcoming releases. Prepares and update teh noledge transition document at teh end of each release of teh project. Co-ordinate for creating/updating teh automation scripts for teh regression cases.

Test Manager/QA Lead

Confidential

Roles & Responsibilities:

• Acted as overall Test Lead working at both client site & offshore for teh entire Benefit Testing project. During his Test Lead role, he was participating in business meeting to gather teh business requirement and provide teh test estimation to project team, created & reviewed test plan and test scenarios wif Technical team first followed by business team and get teh approval to start test design activities and worked wif offshore team to provide input for teh automation & functional testing of both current & previous releases. He was primary person to identify teh impacted areas and run regression suite through IBM RFT for teh entire BC Applications whenever has major WAS (WebSphere Application Server), Red Hat DB Upgrades
• Worked on different BCBS Applications - Document Editor, FTM, P&F, Selector, Benefit Editor, BX-ME, NATE, TRT and enterprise tools SoupUI, NASCO Mainframe, Jira, Clear Quest, EDI, Jira, IBM RFT & RPT
• Performed benefit validation in NASCO mainframe and create own claims such a
• way to hit teh specific services/benefits in NASCO.
• Validated teh interim files (XML files and BX Files) generated out of BC Web Applications before it loaded into NASCO Mainframe.
• Involved in defect tracking which comprises of defects entered into Clear Quest, conducting defect triage meetings wif different vendors as applicable, defect retesting and defect closure.
• Responsible to share daily/weekly test summary reports, resource demand & forecast, deliverables to project & business stakeholders and for any escalations.
• Created process flow between Benefits Configurator, business and testing team to run teh automation regression using IBM RFT and performance testing using IBM RPT to make sure application responses meet BCBSM SLA for all web-based applications.
• Responsible for all downstream application testing, test data creation for UAT and co-ordinate pulling data from backend table as required by business team

Test Manager/QA Lead

Confidential

Roles & Responsibilities:

• Active participant in business requirements sessions and analyzed teh requirements to define teh testing approach/strategy and come up wif requirement clarifications/ambiguities. Also, conducted sessions to clarify requirement ambiguities and prepare/maintain traceability matrix.
• Identified teh test conditions and test data for production scenarios and discussed wif business team. worked wif backend office team to get sample production CMS-1500 paper claims, mask/mock up teh data to match wif SIT scenarios and receive teh image file after teh scanning to confirm to process through Formworks OCR.
• Applied expertise on 837 EDI files to test each & every segments are align to business rules while Formworks creates 837 EDI through teh OCR process.
• Responsible to test teh error reports out of Formworks, BCBSM specific business rules when load teh 837 EDI into NASCO, validate teh claim results and test teh changes done on provider/member extracts for Formworks to accommodate these extracts to process claims in NASCO and files stored into IBM Content Manager.
• Responsible to validate teh provider/member extracts, all individual segments in 837 EDI which comes out of Formworks, claims processing and files loaded into IBM Content Manager as part SIT, documented teh test results and reviewed teh same wif Business team for UAT to obtain Business signoff to move teh code changes into Production

QA Lead

Confidential

Responsibilities:

• Participate in business meeting to gather teh business requirement and provide teh test estimation to project team.
• Go through teh business requirement and create test plan and test scenarios, RTM
• Walkthrough on test plan and test scenarios to business and get teh approval to start test design activities.
• Coordinate wif offshore team to provide/gather teh requirements & clarifications, test design and test execution activities.
• Setup meeting wif business team/vendor team to get answers for teh clarifications and get support for test data at test execution stand point.
• Responsible to identify teh critical business needs and prioritize teh test validations
• Drive teh team to make teh test coverage and quality deliverable
• Participate in teh defect triage meeting to provide more information on defects.
• Tracking teh team execution metrics, Non-Issues and update teh RCA (Root Cause Analysis).
• Involvement in defect tracking which comprises of defect identification, defect logging, conducting defect triage meetings wif different vendors as applicable, defect retesting and defect closure
• Create Test Summary Report and shared teh deliverables wif Customer
• As part of Quality Assurance, identified regression cases from each project and provide input to create an automation solution in order to do quick validations whenever their are code changes, system upgrades.

QA Lead

Confidential

Responsibilities:

• Responsible for teh quality and delivery of teh work allocated to teh team.
• Involvement in test execution for SIT and Regression.
• As Quality Assurance activity developed excel macro to compare teh service rules for quick turnaround time
• Involved in defect tracking which comprises of defect identification, defect logging, defect retesting and defect closure
• Supporting test team wif their related queries and clarifications.
• Setting up calls wif teh onsite counterpart for status and clarification.
• Interacting directly wif client for walk-through and immediate clarifications.
• Daily and weekly status reporting

Confidential

Responsibilities:

• Review of business requirement documents such as BPD and coding grid provided by Customer
• Responsible for teh quality and delivery of teh work allocated to teh testing team by providing teh clarifications to teh testing team
• Provide root cause analysis and corrective/preventive actions for Invalid and audit defects
• Provide value adds and process improvements in benefits testing
• Involvement in defect tracking which comprises of defect identification, defect logging, defect retesting and defect closure
• Review of teh defects which are logging by testing team
• Supporting test team for benefits related queries and clarifications
• Updating Test closure document (Tester Sign off form) and shared teh deliverables wif Customer
• Updates to teh master test grid which is a test data repository for both manual and automation testing based on teh customer request
• Setting up Defect Triage for team and provided client expected data in time wif high quality.
• Daily and weekly status reporting