SUMMARY

• 15 years’ experience in information technology; seasoned project management, project test management professional, including mobile testing, automation and software testing
• Subject matter expert in Confidential application testing across multiple mobile platforms
• Expert in end - to-end implementation of complex projects
• Skilled in delivering projects in globalized environment
• Expertise in mobile testing, including mobile infrastructure/ environment set-up, maintaining firewall, DMZ machines
• Extensive background in developing release plans and calendars, software test plans, metrics, dashboards, release end postmortem and all testing activities
• Experienced in financial services, telecommunications and healthcare sectors
• Analytical, organizational and planning skills with demonstrated leadership in training and mentoring teams towards achieving organizational goals

• Interacting with line of business, system analysts for system study, requirements gathering, analysis, implementation and system testing
• Ensuring innovation is at teh forefront of teh delivery
• Overseeing smooth application release
• Monitoring and ensuring customer delivery during transition period
• Preparation of release end metrics for client and senior management
• Querying, analyzing and building data metrics using Splunk
• Identifying bottlenecks and troubleshooting functional concerns by driving root cause analysis and remediation
• Analysis of design documents; BRD, HLD and LLD, reviewing and developing test scenarios
• Ensuring adherence to quality norms throughout implementation process
• Experienced in Agile methodology
• Experienced working with security / network / support teams setting up infrastructure for mobile lab

TECHNICAL SKILLS

• Application lifecycle management
• Mobile app testing
• Perfecto | DeviceAnywhere
• Android | iOS | Windows | BB
• Splunk
• UFT/QTP

• EMPLOYMENT

PROFESSIONAL EXPERIENCE

Confidential

Test Lead/Manager

Responsibilities:

• Responsible for quality assurance; delivering complex projects dat involve integrating multiple banking and investment applications and features under one roof
• Requirements analysis: Connect with line of business to determine requirements for new features/enhancements
• Responsible for end-to-end project delivery from quality assurance
• Liaison with line of business, development, back end, third party vendor service providers and architecture teams for issue triaging and design analysis
• Deploy Agile methodology and be key representative for all Agile ceremonies
• Understand teh Splunk queries to analyze and research any issues
• Review all new features/enhancements to teh application suggested by teams across shores and present them to line of business
• Step up to take care of PTM/PM responsibilities when required
• Release analysis report and associated risks with each platform including iOS, Android
• Recommend and implement solutions to improve overall QA process
• Tools: Jira, Splunk, ALM (formerly QC)
• Utilize cloud-based mobile testing solutions including Perfecto Mobile and DeviceAnywhere
• Manage accessibility testing using VoiceOver and TalkBack tools

Confidential

QA Lead & Defect Liaison Lead

Responsibilities

• Gathered nationwide user requirements related to procedure, workflow and business reports
• EMR system build: Analyze technical data processing problems for electronic medical record (EMR) data warehousing system in Oracle database; analyze procedures and problems to automate and enhance technical aspects of existing systems and review workflow and scheduling limitations
• Testing and defects reporting
• Test teh functionality of teh EMR system and report defects to respective teams
• Provide support to end-users to coordinate with various teams within KP to address any defects specific to teh EMR data warehousing system
• Identify risks and issues as needed and escalate to program leadership for support
• Technical coordination with nationwide teams
• Coordinate with Environments, KP Factory and Operations teams to build and deliver teh development and production Oracle Exadata environments
• Coordinate with respective Regional Solutions Consultants and regional business approvers to engage user community for testing and validation of environments
• Triage issue and validate logs through OEM (Oracle Enterprise Manager)
• Coordinate with Oracle Factory team for any conversion problems identified by end users

Onshore Release Lead & QA Manager

Confidential

Responsibilities

• Roles: QA Manager/Release Test Lead and All-Platform Regression Lead
• QA Manager/Release Lead Role: Project/release management, including coordination with test leads, project managers, development leads, and environment management
• Metrics dashboard, release end postmortem, capacity planning, resource planning
• Identify bottlenecks and troubleshoot functional issues by driving root cause analysis and remediation
• Manage offshore and onshore teams
• Query, analyze and build data metrics using Splunk
• Manage regression automation
• Execute and oversee services testing through SOAP UI
• Handled and implemented innovations for mobile space
• Test lead responsibilities, including: project estimation, test plan preparation, overseeing test execution, deliverables execution, issue triage, metrics dashboard and release end postmortem
• Provide strategy for every automation project from analysis through estimation, execution and delivery
• Interacting with client managers within teh bank to gather functional requirements for new initiatives
• Training, mentoring and facilitating training modules for new onshore and offshore team members
• Manage project financials, including invoice reconciliation, budgetary responsibilities and other duties as required

Confidential

Responsibilities

• Teams Led: Mobile QA, Social Media, ADA, Mobile Product Certification
• Test Lead: Set up secured bay(infrastructure along with Security / Support team) and secured complex test environment at offshore Mobile QA lab, test plan preparation, oversaw test execution, handled deliverable execution and triages, release score card metrics preparation
• Run and maintain audit logs for mobile lab infrastructure / lab / environment.
• Lead teh regression automation team for Mobile App and Social Media application for bank
• End-to-end test sign-off for respective applications
• Team lead responsibilities: resource onboarding and offboarding, performance management, time sheet management, senior management reporting, capacity planning, team forecasting, resource planning, approval of timesheets, extension of contract (change control) and handle team-level escalation
• Contributions to testing capability: CAMS assessor, member of Testing Services interview panel
• Drive innovation

Test Lead and Hierarchy Lead

Confidential

Responsibilities

• Testing application on various mobile operating systems, including iOS, Android, Windows, BlackBerry and Kindle
• Managed test planning, task planning, reviewing, scheduling, setting up test environment and data, allocation, daily status report and more
• Supported dashboard and release end metrics preparation
• Responsible for team expense report, CPI and internal audit
• Automation testing through DeviceAnywhere
• Assist team lead in onboarding processes
• Implement and manage teh traceability matrices on requirement coverage through automation
• Analyze functional requirements of application and translate them into automation script DeviceAnywhere
• Execute automation scripts to validate application is satisfying functional requirements and SLAs
• Defect logging in Quality Center
• Implement and manage teh requirement traceability matrices on requirement coverage through automation
• Create scripts and queries for database testing

Confidential

Senior Analyst

Responsibilities

• Test Module Lead; managed offshore team (India/Manila)
• Interact with line of business to review clauses and condition for teh contract, and with business analyst to review requirements
• Participate in test case review calls with business analyst, Development and Testing teams
• Handled defect triages and interactions with subject matter experts/business to resolve issues
• Analyze functional requirements of teh application and translate them into automation script QuickTest Professional
• Analyze and estimate teh time required to complete teh automation tasks based on complexity of teh functionality using QuickTest Professional
• Develop automation test scripts based on business and technical requirements using QuickTest Professional
• Implement and manage teh traceability matrices on requirement coverage through automation
• Prepare automation gap analysis document
• Test plan creation and providing estimates for teh initiatives/projects
• Contribution to test framework assessment
• Initiate ideas to enhance processes and functionalities
• Creation of macros from Hummingbird to run test cases
• Review of analysis and design documents, creation of entry and exit criteria document
• Test case creation, execution and defect management
• Generate report on teh monthly deliverables for Team Lead, Quality Manager and Release Manager
• Prepare schedule for development and testing cycle for Test Lead/Quality Manager
• Deliver pre-release notes of monthly deliverables to teh insurance clients
• Test applications on VB, .Net, XML
• Handle service desk calls
• Analyze problems, ensure they are escalated as necessary and resolved per SLAs
• Prepare and document test procedures