MSP SUPPORT SPECIALIST Resume

SUMMARY

Seeking a hands - on, onsite or field, desktop support position where a sizeable percentage of the work is physical.
Authorized to work in the US for any employer and have current Level One Fingerprint Clearance Card

PROFESSIONAL EXPERIENCE

MSP SUPPORT SPECIALIST

Confidential

Responsibilities:

DAILY TRIAGE OF SERVICE REQUESTS FROM SMALL TO MEDIUM BUSINESS CLIENTS THAT INCLUDE HARDWARE, APPLICATION, NETWORK, USER CREATION AND TERMINATION REQUESTS. BASICALLY, WORK FROM A FIREHOSE.

SEASONAL SUPPORT SPECIALIST

Confidential

Responsibilities:

PROVIDED SEASONAL DESKTOP SUPPORT FOR INTUIT SEASONAL TAX EXPERTS. WORKED ON A REMOTE TEAM WORKING HELP DESK AND SERVICE REQUESTS TO INSTALL AND UPDATE NEW HARDWARE.
ASSIST WITH EXPERT ONBOARDINGS AND INSTALL AND TROUBLESHOOT INTUIT APPLICATIONS AND TOOLS.

Systems Support Specialist

Confidential

Responsibilities:

PROVIDED IN-HOUSE DESKTOP SUPPORT AND MDF SMART HANDS FOR REMOTE NETWORK TEAMS.
OVER 300 USERS IN 3 SEPARATE CONTACT CENTERS. SUPPORTED WINDOWS 10, WINDOWS 7, AND
THIN CLIENTS FOR BANKING AND GOVERNMENT HEALTHCARE CLIENTS. LEAD TECH FOR A SITE WIDE PCI AUDIT FOR Confidential .

Solutions Specialist

Confidential

Responsibilities:

STARTED IN MSP SERVICES IN THE IO DATACENTER OFFICE OF OUR NOC. ADMINISTRATIVE AND DESKTOP SUPPORT SERVICES FOR SMALL TO MEDIUM SIZED ORGAINZATIONS. WE ALSO PROVIDED ROUTINE MAINTENANCE ON
COMPANY SERVERS AND BACKUP MEDIUM. IN THE LAST 6 MONTHS I WAS ASKED TO BE THE LEAD
TECH IN THE BLACK CANYON CONTACT CENTER SUPPORTING SEVERAL CLIENTS INCLUDING HULU, PETCO, AND AZ DEPT OF REVENUE.

Technical Support Representative

Confidential

Responsibilities:

SUPPORT AGENT AT CONTACT CENTER FOR UP TO 50 REGIONAL CLIENTS REPRESENTING MOSTLY
SMALL TO MEDIUM SIZE BANK ORGANIZATIONS. ALL WORK WAS REMOTE AND MOSTLY IN CITRIX.
DUTIES INCLUDED DESKTOP SUPPORT, ONBOARDING, OFFBOARDING, EMAIL, AND ACTIVE DIRECTORY