Assistant General Manager Resume Laurel, MD - Hire IT People

SUMMARY

ITAM Specialist with skills focused on continuous development and improvement of IT assets management, standards, design, implementation and support.
In - depth knowledge of vendor agreements, cloud services and IT contracts licensing.
Looking for hardware or software asset management.
Experienced communicator of complex technological concepts to professional and non-professional audiences.
I am a certified AWS (Cloud Computing), Oracle Database, Project Management Essentials and Hardware Asset Management Specialist Certification.

TECHNICAL SKILLS

Productivity Tools: SSH, Database, Active Directory,Automation and Scripting, Cloud

Operating Systems: Linux (Red Hat) (Centos) (FreeBsd), Unix, Windows

Applications/Tools: ServiceNow, Microsoft tools, Excel, Google suite.

PROFESSIONAL EXPERIENCE

Assistant General Manager

Confidential, Laurel, MD

Responsibilities:

Manage the sales team
Interview and hire new employees.
Resolve customer complaints regarding
Manage staff, preparing work schedules and assigning specific duties.
Develop or implement sales strategies
Actively pursue enrollment of new members through self-generated and Company-sponsored programs, promotions and referrals. This includes establishing and maintaining lead boxes; calling on new businesses for corporate accounts, obtain leads from existing members, give club tours and membership presentations, utilize computer programs to track appointments and sales.
Responsible for consistent improvement of club sales and operations through effective planning, implementation, use and exercise of independent judgment and discretion in determining how to best maximize profits, contain costs, and hold club employees accountable.

Junior DBA

Confidential

Responsibilities:

Identifies database and reporting requirements by interviewing customers analyzing department applications and operations, Evaluating existing systems.
Assists with installing revised or new systems by proposing specifications and flowcharts; recommending
ptimum access techniques;
Coordinating installation requirements.
Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing
Maintenance requirements; evaluating computer operating systems and hardware products.
Providing SQL expertise, proposing design recommendations and optimization
Providing and designing information tools to assist in the management of business lines
Supporting data analysis inquiries from business partners and presenting results
Identifying and resolving database performance issues

IT Help Desk Technician

Confidential

Responsibilities:

Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing and Internet access problems.
Responsible for answering the help desk phone, first level corrective action, and problem escalation to second level when necessary.
Performs installs, upgrades, moves and changes for computer workstation hardware and software.
Performs and assists with miscellaneous job-related duties as assigned.