SUMMARY

• Senior leader wif experience in many Business and Information Technology roles and functions including Business Analysis, Quality Management, Quality Assurance, Project Management, Operations and Vendor Management. Most recently leading a software testing organization servicing an enterprise - wide project portfolio utilizing managed service contract models. Teh focus of my role TEMPhas been as a Client and Vendor Relations Manager as well as Governance Lead. As a leader, my goal is always to elevate those around me and me view teh success of my teams as teh single most important aspect that determines my own success. Under my direction, teams can not only expect to have a clear vision of our organizational goals but also have opportunities to showcase their own talent and creativity as input towards our collective mission.
• Security/vulnerability/penetration testing for Los Angeles Unified School District student and administrator web portal (2005)
• Rollout of Auto and Workers Compensation Insurance Rating/Billing Platforms (2010)
• Implementation of large-scale integrated web and backend systems in effort enhance customer experience and billing platforms (2013)
• RFI, RFP, SOWs wif 2 leading global technology services vendors for 3 year contracts (2016)
• 15+ years in IT, 12+ years in leadership positions

TECHNICAL SKILLS

Skills: Software Development Lifecycle, Software Test Lifecycle, Business Processes and Business Process Management, ITIL, Vendor Relationship Management, IT Governance, Leadership, Process Improvement, Team Leadership and Mentoring

Tools: HP ALM, XMLSpy, SoapUI, ServiceNow, JIRA, PVCS Tracker, Bugzilla, WordPress Platform, Neotys Neoload, SAP Web, Splunk, SharePoint, Word, Excel, PowerPoint, Project, Microsoft Test Manager, Microsoft TFS, SQL Server Management Studio

PROFESSIONAL EXPERIENCE

IT Quality Assurance Supervisor

Confidential, CA

Responsibilities:

• Supervisor of an IT Quality Assurance organization consisting of 200+ personnel utilizing onsite and offshore vendor sourced resources.
• Plan, direct and lead activities of teh organization’s Client Vendor Relations and Governance team including all mentorship, oversight and training for employee and contract personnel.
• Lead and direct activities for process improvement, including introduction of new tools or enhancements that help streamline and improve day-to-day business activities.
• Provide hands-on consultation wif Business and IT clients (internal and external) in effort to provide information on service feasibility and ROI.
• Build and maintain relationships wif key stakeholders including managers and directors.
• Organize and prioritize organizational initiatives, provide guidance and noledge from planning through implementation.
• Produce KPIs and other metrics in effort to have clear visibility and accountability to service offering and vendor performance.
• Provide consulting service wifin teh software test capacity by combining best practice noledge and expertise.
• Key services include test leadership and management, business analysis and project management.
• Establish test schedules and manage key testing milestones.
• Analyze and document test effort and estimation based on project scope.
• Document test strategies and write complete master test plans.
• Conduct requirements analysis in effort to create overall test case inventory and test cases while adhering to client test methodology and software test principals.
• Design, build, and maintain test suites.
• Implement technical testing approach for complex systems built in Java and HTML wif extensive web service and back-end processing including integrated SAP CRM applications.
• Collaborate wif Program Management to enhance testing practices.
• Report test status and test execution progress to program.
• Conduct hands-on systems analysis in teh scope of various test types including Systems & Integration, Functional, Regression, End-to-End and User Acceptance Testing.
• Mitigate testing risks throughout project lifecycle and TEMPeffectively take action on any which become a liability to teh project.
• Defect Manager for client and vendor, responsible for reporting and triage of complex defects. Hold defect meetings and engage vendor teams for defect status as required.
• Managed and mentored team of 5 test contractors and 2 interns on large-scale project.

Senior QA Engineer

Confidential San Diego, CA

Responsibilities:

• Led teams of up to 5 (local and offshore) QA Engineers and manage daily QA activities, planning and coordination of testing activities working on client and web-based insurance applications in .net environments.
• Create, manage and maintain functional, regression, integration, automated and performance test suites in support of multiple projects.
• Document, design and develop test plans and test strategies for functional testing of monthly maintenance releases and large scale projects.
• Conduct data mapping between integrated systems.
• QA SME on multiple products and applications.
• Implemented QA standards and processes across multiple teams.
• Helped implement QA test documentation and issue tracking standards across teh IT organization.
• Implemented new portals, programs and applications which allow agents to rate, quote, and issue policies.
• Maintained vendor relationships for HP and Neotys test tools.
• Created and managed performance test suite for company’s primary Auto policy portal.
• Performance tested web-services and back-end processing hardware.

Senior/Lead QA Analyst

Confidential, San Diego, CA

Responsibilities:

• Managed all QA test operations for teh Commercial Auto line of business.
• Worked on major project releases for multiple business groups including Commercial Auto, Personal Auto, DIC, and Workers’ Compensation.
• Developed test plans, test cases and small project plans.
• Conducted detailed business and requirements analysis for new projects as well as maintenance tasks for existing insurance applications.
• Led test teams of up to 5 on multiple projects.
• Worked TEMPeffectively wif Business Analysts and Software Engineering teams to release projects into production wif minimal issues.
• Conducted weekly meetings to gather and communicate information regarding any upcoming QA activities wifin my projects.
• Used tools such as QuickTest Pro to create automated tests for teh Commercial Auto product and ensured stability throughout all test and production environments.

Senior QA Tester

Confidential, San Diego, CA

Responsibilities:

• Worked on educational software as a test lead for teh company’s core school administration application.
• Led teams of up to 4 on test activities throughout teh project.
• Successfully led a password security encryption project for teh Los Angeles Unified School District.
• Developed test cases and maintained test matrices to ensure proper test coverage.
• Conducted black box and grey box testing.
• Communicated wif other groups in IT to ensure proper testing, validation, and coverage of bug fixes.
• Assisted teh System Administrator by installing software, troubleshooting issues, and wiping and reinstalling partitions.
• Supported government contracts on US Navy ships (USS Nimitz) providing logistics and engineering support
• Installed CAT5 cables throughout ship and connected hardware and peripherals
• Held Government Security Clearance