SUMMARY

• Systems analyst with 20+ years of experience leading technical staff in support of technical teams and bridging teh gaps between technology, design, and product management in teh engineering, manufacturing, financial, and telecommunications sectors.
• Expert at collaborating with business partners to develop and refine software delivery processes, translate business requirements into technical requirements and perform critical analysis on information from multiple sources to resolve conflicts and deliver superior solutions.
• Able to communicate across different audiences to gain consensus from multiple stakeholders. An excellent communicator, motivator, mentor, and architect. Core competencies:
• Software Architecture Business Process Automation Large Systems Design & Management
• Big Data, ETL, BITesting, Test Acceptance, & Implementation Software Design & Development
• Data ModelingContinuous Process Improvement Team Leadership & Coaching

TECHNICAL SKILLS

Development Methodologies: Agile, Extreme Programming (XP), SCRUM, Kanban, Iterative, Waterfall

Operating Systems: Windows 10/7/Vista/XP/2000/NT/98/95/3.1, Unix, DOS

Networking: MS - DOS through Windows 10, Novell Netware, Ethernet, WAN, Routers, Firewalls, Remote Access, TCP/IP, IPX/SPX, Wireless 802.11b/802.11g/802.11n/802.11ac

Telecommunication tool and protocol proficiencies: TCP/IP, Frame Relay, VPN, Protocol Analysis, DG Sniffer, Wireshark, WiFi

Programming Languages: VB.Net, C#, SQL, C, Java, Python, Z-80, 8088, 68000 Assembler

Programming Interfaces: Caterpillar Tools, FAST, ComET, National Instruments DAQ, .NET, COM, OLE, ADO, RDO, DDE, ODBC, X-Open, HLLAPI, EHLLAPI, EEHLLAPI, Windows

Servers: Windows 2016, Windows 2000, NT4, Netware 2-5, SQL Server

PROFESSIONAL EXPERIENCE

Confidential, Peoria, IL

ENGINE SYSTEMS TEST AUTOMATION LEAD

Responsibilities:

• Directed teh global team, US-India-UK, in teh design and development of a testing engine achieving a 50%+ reduction in test development time by test engineers while lowering test run times by 66%+.
• Spearheaded teh redevelopment of Quicktest and STAR and test systems dat performed over 33% of all engine testing workload and reduced re-runs due to invalid test results to 0%; after over two years in daily production zero bugs have been reported and extensive input data validation has been added.
• Ported testing system from obsolete Rational Visual Test to Visual Studio 2015.
• Instructed and coached developers on teh implementation of re-usable code with useful error handling and logging to eliminate troubleshooting of errors due to invalid test data input.
• Engineered teh new solution as Library DLL plus GUI application to maximize reuse of teh new reliable code.
• Championed and mentored seven engineer developers in teh use of standard compiled libraries instead of custom hand code in a variety of languages minimizing resource waste due to re-coding of similar solutions.
• Designed, developed, and implemented a data model / database dat integrated standardized test data storage for thousands of spreadsheets used by several test automation groups. This led to implementation of version control and reporting on data sets used for testing over time.
• Implemented Agile methodology and tools within team in 2011
• Developed and verified test system technical and business requirements, and identified gaps in existing tools, with testing teams and management to validate teh need for new tool development.
• Executed QuickTests and other Feature testing requiring meticulous bench hardware and software setup as well as complex analysis of interdependent results to test dynamic engine systems running in real time.
• Successfully implemented and demonstrated basic OOP architecture to other test engineers to enable them to keep up with teh pace of software releases. Before this, test automation took as long or longer to develop as teh Software Under Test. Teh original work is still in use by 25+ test engineers.
• Manually tested Steering and Implement subsystems for wheel loaders and track-type tractors.
• Created automated tests for Caterpillar embedded implement control systems using MSD FAST and National Instruments PXI hardware and related software.

PRODUCTION PLANNING ANALYST

Confidential

Responsibilities:

• Led continuous process/product improvement (CPI) projects.
• Presented quarterly Quality information and project status to senior management of teh Transmission Business Unit.
• Developed quality analysis processes and spreadsheet interfaces to teh warranty systems to identify, monitor, and drive resolution of quality and reliability issues with transmissions and machines.
• Improved information available to transmission system leads for effective decision-making regarding new product introduction (NPI) component selection as well as on-going CPI projects.
• Developed a new statistical calculation method for NPI subsystem component reliability prediction for carryover analysis in conjunction with Aurora and local CPI staff to account for changing subsystem part counts over time and anticipated CPI project effects.
• Identified and drove correction of faulty data and input validation errors in Caterpillar’s warranty databases to improve overall decision quality.

Confidential, Peoria, IL

INTERNET SPECIALIST

Responsibilities:

• Provided initial emergency support and consulting services to quickly stabilize existing high-speed Internet customer relationship and built a 3 tier support organization.
• Contributed key sales support dat secured teh first major service contract for installation and service at 90+ hotels and 20,000+ rooms.
• Reduced call center volumes and technical support by 75% through teh development of best practices for wired and wireless network installations and creating training materials for installers.
• Trained 30+ team members comprised of technical support, call center employees, and field engineering staff on configuration and troubleshooting of wired/wireless TCP/IP networks, corporate VPNs, firewalls, Windows/Mac/Linux desktops, games consoles, and VoIP devices.
• Wrote and deployed a web-based troubleshooting guide and reference tool.
• Analyzed data of support call traffic dat identified a need for a 25% increase in rates which drove profits while retaining a competitive pricing advantage.