SUMMARY

• Over 19 years of QA/UAT/product release experience in IT Structured Software Testing within development environments (Agile/SAFe/XP/Waterfall)
• Adept at using manual best practices and some automated testing tools to assess/document bug issues clearly and concisely such as; smoke, integration, usability, positive/ negative, functionality, object, compatibility, reliability, unit, ad - hoc, Release Acceptance Test (RAT), Minimal Acceptance Test (MAT), Product Acceptance Test (PAT), System Integration Testing (SIT), regression and full-loop/systems testing (E2E) on all new/legacy build versions and release candidates
• Software, firmware, API’s, e-commerce/ SaaS/SOA applications, merchandizing and hardware testing and some data virtualization
• Testing scientific, health insurance/child support, multimedia, product design/CAD, etc.
• Software/product release implementation
• Developed use cases, test plans, user interface/ (UX) specifications
• Well versed in defect tracking tools; Jira, HP QC/ALM, Share Point, Bugzilla, Mantis, Rally, Target Process, MSTFS and traceability of user stories/artifacts

TECHNICAL SKILLS

Testing Tools/Software: Confluence, Silk Performer, Silk Test,, Quality Center ALM, Jira, Visual Source Safe, ClearCase, MS 2012 Server, QuickTest Pro, Test Director, Perforce, Installshield PackagefortheWeb, Wiki, Flexera Admin Studio, VMware, Bugzilla, Mantis, Clear Quest, Team Foundation Server (TFS), MS Test Mgr., Starteam, Symantec Ghost, Rally, Hudson, Jenkins, Altova, Selenium IDE, Sharepoint, Rational Team Concert (RTC), Citrix, Targetprocess, Google Analytics, Terminal Emulator (mainframe), Seleium IDE*, Eclipse*, Postman*, Camtasia

Tested Development Environments : Java, C++, C#, Visual Basic, .Net, Perl, ASP, Flash, SQL, XML, HTML, DHTML, J2EE, Macromedia Director, Active X, Quick Time, Flash, Flex

Platforms: Windows 3.1-10, MAC OSX, Linux Desktop, UNIX/Sun Solaris, Openlook, Windows CE, IBM Informix, Netware (Novell), DOS 3.5-6

Web Servers: WebSphere, WebLogic, Jrun, IIS, Apache

Software/ Applications: Microsoft Office Suite 2016/365, SQL Server 2008, MS Project, MS Access 2012, Visio, Clonezilla, Remedy, 3D Max, Autocad, TurboCad/GIS, Photoshop, Palindrome, NT Backup, Legoto Backup (Unix), Fisrev, Powermanager, SMD (Service Management Desk), EzineArticles, WordPress, CMOD, ALSCOM, TS3270 Mainframe DLTerm, VSTerm, Empower. MS Teams, Aha

Browsers: IE 11.x, Edge, Firefox 3.x, Safari, Chrome, Leopard, Opera

Hardware: Various laptops, desktops and servers, Black Berry, iPAQ Pocket PC hand-held’s/PDA, Network Interface Cards, 802.x WiFi Routers, Power HUB, Numerous Printer Manufacturers, Network physical mediums: coax cable and CAT 5/6 TP cable, touch screen interface, VOIP devices, Boarding Pass/Airline Ticket/Label printer, and aireline Gate/Lobby scanners

PROFESSIONAL EXPERIENCE

Confidential, O’Fallon, MO

Contingent QA/SQA/Rally Support

Responsibilities:

• Assist in implementing a road-mapping application to our product and regional teams.
• Customer facing support experience
• Tool support experience (Rally/CA Agile Central)
• Troubleshooting capabilities
• Familiar with basic tools/platform support: ITIL, Agile, etc. tools
• Experience with ticketing system for tracking support (GSM/Remedy)
• Ability to test tool enhancements
• Build processes from end to end and document
• Documentation of procedures/use of wiki tool (Confluence)

Confidential, Atlanta, GA

Sr. Test Analyst

Responsibilities:

• Create, maintain and execute software test cases in QC ALM
• End-to-end regression testing
• Regression testing each new build release from development team
• Product release/implementation process
• Performed QA best practices - manual functionality testing
• Participate in meetings for various assigned projects
• Peripheral testing
• Executing commands/ testing in mainframe like environment (DL & VS Terminal)
• Participated in team/project meetings
• Log/verify reported defects

Confidential, Raleigh, NC

Sr. Web QA/UAT Analyst

Responsibilities:

• Create and maintain software test plans and procedures
• Performed QA best practices functionality & regression testing eCommerce testing on cross platform environments
• Some mobile testing
• Participate in review process of enhancement and bugs
• Product release/implementation process
• Some Restful API testing
• SaaS/SOA applications testing
• Provide testing and QA resources to other functionally areas of the retail products (ERP testing- SAP, JDE, etc.)

Confidential, Durham, NC

Sr. QA Tester/UAT/Test Script Writer

Responsibilities:

• Experience and proficiency in using HP/QC ALM test tools including Test Director/Quality Center 12.0
• ACA/Child support application/portal testing
• ADA/508 compliance testing
• Experience and proficiency in using HP ALM/QTP (QTP) 9.5 or higher
• Experience with (manual regression) testing, testing tools, writing test plans and reviewing test cases

Confidential, Lexington, SC

Web Development/QA & Field Technician

Responsibilities:

• Web site development/ testing for clients including GUI design, flow, content and functionality testing
• All aspects of SDLC testing for client websites (manual)
• Networking PC workstations, servers, printers and software/hardware maintenance
• Toshiba / IBM 4960 platform POS, e-commerce/POS testing

Confidential, Coumbia, SC

Tech support/Helpdesk Admin. II

Responsibilities:

• Support end user for various bank applications ERP (Fidelity, JD Edwards, etc),
• Account administration (pswwords, account deletion/creation)
• Mainframe interlace
• Citrix/remote account administration