Qa Manager/product Owner Resume
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Omaha, NE
SUMMARY
- Seeking a challenge where I can provide my 6 years of IT experience in different roles.
- Experience in handling Product Owner and QA Manager roles.
- Solid knowledge of the QA techniques, testing concepts, methodologies, and tools.
- Strong knowledge of DevOps principles. Proven leader in managing teams with varied backgrounds and collaborating with cross functional teams.
- Very well versed in Agile, Scrum, Agile methodologies, and excellent communication skills.
- Experience testing software applications written in .NET with Microsoft Azure.
- Work well under pressure, am detail oriented, and enjoy working in team environments as well as on my own.
PROFESSIONAL EXPERIENCE
Confidential, Omaha, NE
QA Manager/Product Owner
Responsibilities:
- Collaborate with business owners and internal and external clients to achieve solution - oriented results to resolve specific challenges and issues.
- Act as a liaison between the IT department, the business owner, and the sales department.
- Assist and coordinate aspects of the project lifecycle and ensure cooperation and accountability from multiple departments.
- Run sprint grooming, sprint planning and daily stand ups.
- Jira/Confluence Admin
Confidential, Omaha, NE
Quality Assurance Manager
Responsibilities:
- Promoted from Quality Assurance Lead to Manager in an Agile environment.
- 4 direct reports
- Analysis/collaboration of Jira/Xray for migration from Dev Ops
- Manage product support process/bugs.
- Monitor team members in-sprint capacity.
- Write, develop, and execute QA analytical test cases/plans and scenarios to ensure high quality deliverables addressing database impacts, regression testing, functionality, and usability.
- Worked in cross-functional and distributed teams.
- Worked with automation team (Test Architect/Selenium) on what in sprint/regression tests to automate.
- Creation and upkeep of documentation to ensure all practices and processes are followed.
- Continued process improvement of the QA process to keep up to date.
- Salesforce, Elasticsearch, Mobile Testing, Jira/Xray, Confluence
Confidential, Omaha, NE
QA Analyst/Lead
Responsibilities:
- Promoted from QA Analyst to Lead in just over a year.
- Supervise 5 manual testers.
- Write, develop, and execute QA analytical test plans and scenarios to ensure. high quality deliverables addressing database impacts, regression testing, functionality, and usability using Dev Ops test management tool.
- Test system modifications to prepare for implementation.
- Identify, analyze, and document problems with program function, output, and content as applicable.
- Assist with product design reviews to provide input on functional requirements, product designs, schedules, or problems.
- Investigate and resolve issues to meet customer demands and scheduling commitments.
Confidential, Omaha, NE
Senior Processing Analyst
Responsibilities:
- Updated the Dispute teams on any Industry Credit Card processing changes.
- Onboarding of new clients
Confidential, Omaha, NE
Operations Supervisor
Responsibilities:
- Promoted from Merchant Processor to Supervisor in just over a year.
- Supervise 3 employees-1 merchant processor and 2 Operation Specialists.
- Assisted in the front end and back-end automation of the billing files.
- Daily monitoring of all operational processes.
- Chargeback processing.
- Auditing of billing files.