SUMMARY

• Detail - oriented professional with over 25 years accumulative Corporate IT experience in various IT Operations and IT Quality Assurance roles Master of Science in Management Information Systems and certification in software testing
• Extensive experience with enterprise software testing and analysis, including all phases of the Software Testing Life Cycle (STLC)
• Complete understanding of the Software Development Life Cycle (SDLC)
• Solid experience with performing as QA analyst and tester within various IT project teams (agile and scrum)
• Well versed in developing testing plans to be submitted for analysis and review
• Executed primarily manual tests
• Utilized Microsoft Team Foundation Server (TFS) for bug logging and tracking
• Utilized Microsoft Sharepoint for test documentation and team collaboration
• Utilized Microsoft SQL Server Management Studio v17 for database backend testing, test data creation and research
• Utilized UC4 Intelligent Service Automation tool for testing backend system functionality
• Experienced with various op data store and data warehouse system data flows
• Experienced with various other applications and tools - Microsoft Office, Notepad++, FTP, Ultra Edit, Ultra Compare, Ultra Finder, Accuterm 7, Skype for Business, Google G Suite, Pulse Secure, GitHub, Visual Studio, SSRS, Amazon Redshift, AWS S3, DataGrip, DBeaver (for PostGres), Salesforce, Heap Analytics, New Relic, ReqTest, Jira, Slack, Tableau, SaaS, Oracle Primavera Project Management, SAP ERP, Microsoft Teams

PROFESSIONAL EXPERIENCE

Confidential - Houston, Texas

Software Quality Assurance III/UAT Test Lead

Responsibilities:

• Client UAT Test Triage Management
• Performed oversight of the client UAT testing phase of product implementation
• Facilitated client test triage meetings
• Performed client discovery item triage
• Authored and assisted clients with developing UAT test strategies and planning
• Created Test Triage Management documentation to present to clients as a guide
• Process and Controls
• Created processes and controls for the workflow of client discovery item creation and submission
• Reporting
• Created client triage reports

Confidential - Houston, Texas

Sr Systems Quality Assurance Analyst

Responsibilities:

• Data Services
• Performed functional and non-functional testing using the following tools, platforms and methods:
• Analyzed Amazon Redshift data using DataGrip
• Used AWS S3 storage for lambda code and vendor data testing
• Used Visual Studio SSRS for report creation for database analysis
• Created SQL scripts in MS SQL Server Management Studio to perform database and ETL testing and analysis
• Performed testing and analysis of ETL loads from Salesforce, Heap, website form submissions, and vendor files into Amazon Redshift and ODS
• Performed Document to XML to ODS database conversion testing
• Performed testing and analysis of complexed database processing
• Used Jira to provide testing status, updates and bug logging
• Used ReqTest to write test plans/cases
• Websites
• Performed testing and analysis of the creation and updates to all corporate and marketing websites (HTML, Java, Cake, web form submissions, Google Tag Manager, Google Ads, various embedded media)
• Used New Relic to perform website monitoring
• Analyzed performance of Heap Analytics on all websites
• QA Test Automation
• Wrote Java scripts perform automation testing of corporate applications and websites
• Used Visual Studio and GitHub for code deployment

Confidential

Senior IT Quality Assurance Analyst

Responsibilities:

• Performed as primary QA Analyst, part of the IT Applications Development project team (AGILE) tasked with developing and testing in-house proprietary software applications and modules that streamlined legacy Accounting and Treasury functions
• Performed functional testing (system, interface, manual regression and integration) and Non-functional testing (performance, load, stress and application security) on the following platforms:
• .Net (C#)
• Web
• UNIX - IBM U2 (UniVerse and UniData)
• Experience with testing in development, test, and beta production environments
• Logged bugs in TFS for various new system implementations, updates and enhancements and performed retesting and regression as necessary
• Gave QA signoff for code/application migration to the production environment when all requirements were satisfied
• Participated in walkthroughs as needed

Confidential

Technology Controls - QC Analyst

Responsibilities:

• Performed as the primary QC Analyst, as part of the corporate IT project team (SCRUM)
• Performed functional and non-functional testing on the following application platforms:
• .Net
• Web
• Access
• Powerbuilder
• Manipulated applications data in Oracle databases using SQL Navigator:
• Created and executed various SQL scripts for testing backend process flow
• Created and modified test data
• Performed and completed black box and white box testing for various workorders (new developments, enhancements, bugs, defects, etc) in anticipation of monthly system releases
• Performed testing using developer’s instructions, in addition to out-of-scope scenarios
• Performed heavy regression testing during code staging, prior to release
• Performed regression/test document updates as needed
• Performed as Testing Lead on company’s core .Net application for various government directive projects:
• Evaluated governmental requirements to establish testability and testing approach
• Created user stories, test plans and test cases for each agile project iteration
• Submitted various testing documentation to be forwarded to government agencies to ensure directive compliance
• Established close working relationships and open communications with developers to ensure project success and to meet government deadlines
• Performed automated testing using Quick Test Pro (QTP)
• Created and executed various scripts for testing

Confidential

IT Support Specialist

Responsibilities:

• Customer Service
• Provided dayshift and after-hours support for domestic and international users
• Resolved and troubleshoot all company applications, hardware and software issues
• Provided user support via MSTSC, MS Remote Desktop Assistance and Citrix Metaframe Console.
• Administered user accounts, network printers and user groups via Active Directory
• PC hardware, software and peripherals
• Re-imaged HP desktops
• Resolved network printer communication issues (TCP/IP, DHCP, Active Directory, etc)
• Performed hardware and software installations and updates (Various 3rd party software, printers, scanners, PC air cards, etc)
• Resolved hardware and software issues (Various 3rd party software, MS Office, printers, scanners, PC air cards)
• Troubleshoot email connectivity issues (MS Exchange/Outlook/Outlook Web Access)
• Activated and troubleshoot Blackberry devices via Blackberry server
• Enterprise Applications
• Tested functionality of various Enterprise applications before the beginning of workday
• IBM AS400
• Performed Computer Operator functions for backup media preparation
• Monitored job and print queues
• Data Center Operations
• Solely responsible for creating and utilizing logs and checklists for record and auditing purposes
• Monitored overall data center conditions and environmentals before the beginning of workday
• Assisted third-tier support personnel with on-site troubleshooting (as needed)
• Corporate Backups (Compaq StorageWorks, AS400 Tape Library)
• Coordinated and scheduled local and remote server backup jobs via Veritas
• Assured data integrity and completion of all system backups
• Prepared all backup media for offsite storage
• Network
• Monitored and logged network statuses via Openview and SolarWinds
• Assisted local and remote users with network access issues
• Resolved port security issues

Confidential

Billing Systems Analyst

Responsibilities:

• Retrieved, extracted data, and converted raw call records from Houston and Oklahoma DMS 100 & 250 tandem switches into compatible formats for WANG mainframe, Sun Solaris and HP-UX for invoice processing.
• Created detailed billing system documentation for company use.
• Analyzed third-party telecom billing data for compatibility for Confidential invoice processing.
• Created detailed customer conference call invoices from third-party vendors’ billing data.
• Conducted billing cycles based on careful coordination of all internal systems and departments.
• Prepared cycle-based financial reports by querying data from Oracle databases for company-wide use and analysis.
• Created Access ODBC databases from Informix enterprise databases for employees’ internal use.
• Worked with developers and programmers to make changes to coding in an existing propriety billing system and to implement the new ACECOMM OSS.
• Created operations and support procedures for the existing proprietary billing system and the ACECOMM OSS billing module.
• Provided Visio flowcharts and various documentation of the new and existing billing system processes and procedures