SUMMARY

• 15+ years of experience in IT,12+ as QA/Senior Business Analyst, 3+ years as Salesforce QA.
• Proficient in Manual (60%) & Automation (40%) Testing, in Financial/Banking Industry, Ontario Ministry/Government Regulatory Projects, Insurance industry.
• Expert in analyzing Business Requirement Document (BRD), Functional Specification Documents (FSD), gap analysis.
• Strong testing skills in Salesforce1 Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements.
• Strong experience in Defect Life Cycle in QA.
• Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Extensive experience in writing Test Plans, Test Scenarios, Test Cases and analyzing Test Results.
• Extensive experienced in handling projects in teh areas of Functional, Integration, Regression and Acceptance Testing in Agile and Waterfall models
• Good noledge in Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Worked on sales cloud and service cloud.
• Strong exposure to Security and sharing rules implementation at object, field, and record level for different users at different levels of organization and Single Sign - On (SSO) setup.
• Good noledge of Salesforce configuration, Data migration, System integration Testing and familiarity wif Visualforce (Pages, Components, Controllers) MVC architecture.
• Hands on expertise in moving Apps from lower sandboxes to production environments and addressing issues related to functionality, integration, and deployment.
• Well versed in analyzing CRM business processes that include Campaign management, Lead Management, Role Hierarchy, Account Management, Case Management and in a multi-tier environment.
• Implemented Security and Sharing rules at Object, Field and Record levels for different users in teh organization.
• Have noledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements.
• Hands on experience in conducting Joint Application Development (JAD) sessions wif End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs and customer interviews.
• Experience in building reports and dashboards, customizing them as per user requirements.
• Performed Back End Testing by executing SOQL queries. Conducted and Participated in defect triage meetings.

TECHNICAL SKILLS

DevOps Tools: Azure Services, Oracle PeopleSoft cloud Manager, Open stack.

CRM: Salesforce.com, Force.com, RIVA integration, Apex, Dataloader, VisualForce

Business Tools: JBPM, VISIO, UML and BPR

Testing Tools: Selenium/JavaEE 6/1.8, Microfocus ALM 10/12.x, Microfocus HP Quality Center v8/9/10/12.x,Tricentis TOSCA,,QTEST Manager, Tricentis API, Tricentis TDS, Selenium Web driver, Selenium Framework Architecture, JIRA Issue tracker, Azure Services, Azure Test Management, GITHUB, TestNG, HP ALM v10, Microfocus HP QTP v8/9/12.x, Eclipse, LoadRunner v8, IBM Rational Functional Test, HP Performance Center v9,IBM Rational Suite, Zephyr, Smartbear, Appium.

Operating System: UNIX, LINUX, OS/390, Window-NT4.0/98/SE/2000/ 2003/XP/

Testing Frameworks: Selenium Hybrid Framework, Tricentis Framework

API Test tools: Postman, Katelon, Parasoft SOA, Tricentis, Rest-API, READYAPI/ SOAPUI

NETWORK Technologies: CISCO CSM/GSS, F5 Load Balancers, LDAP, SSL, JKS, KDB Certs, Active Directory.

Languages: Bash, Python, C++, JAVA 1.3/1.4, JavaScript, XML, SOAP, PL/, Powershell.

RDBMS: Azure SQL, COSMOS DB, Oracle 8i/9i, DB2,Server 6.5/7.0,MS-Access 97/2000.

Application/ Tools: Selenium Framework Architecture, WebSphere 8,PEGA 6.1, Parasoft Test 9 wif SOAtest 9.1/9.2/9.4/9.5 , Remote Desktop Manager, F-Secure SSH Client, MKS Version Control 10,SSL,XM, SOA(Service-Oriented Architecture), SOAP UI,SDM(Service Desk Manager), Rivermine, IKEYMAN, ERP.

Server: WebSphere 5.1/9.1, WebLogic 10g/11g, App. Server, Apache web Server, Windows IIS. Apache Tomcat server

Others: MS Office 2012, MS Excel, Visio, AS400,PowerPoint, Data migration, Data Modeling, Data Mapping, Continuous Integration tools, Mainframes TSO, JCL,IMS,ECM, Citrix Gateway, Jenkins, Github, Snag-it.

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Analyst/BA

Responsibilities:

• Areas of specialization - Wealth management systems, Capital market forex/stock brokerage systems, Retail credit/debt Lending/Loans system, Insurance policy system, Payment SWIFT system, Pension system and Salesforce riva integrations, salesforce dataloader and Salesforce manual testing.
• Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and Public group.
• Validated hundreds of reports and tested dashboard bases on roles and role hierarchies.
• Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to teh user based on defined profile.
• Validated workflow rules, approval processes, and validation rules.
• Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Tested lookup and master- detail relationships on teh objects and created junction objects to establish connectivity among objects.
• Worked on Data migration from lower environment to higher environment and validation teh data.
• Created Test scripts, Test cases, executed Test cases and logged teh defects in JIRA environment.
• Performed GUI, Functional, Regression, Retesting, Usability, Acceptance, Smoke testing
• Good interacted wif QA team members, Developers, Project Managers and Clients to resolve issues
• Regularly participated in Technical and Use Case review meetings for various functionalities in teh application.
• Involved in User Acceptance Testing.
• Involved in reviews for functional requirements and Test case scenario and Test case designing.
• Sent out daily status reports to teh QA managers, QA team members and Developer teams.
• Coordinated wif onsite/offshore teams, conducted necessary KTs and provided full support whenever it was required.

Environment: Force.com, Apex Data Loader, HP - Quality Centre 11.5, UNIX, Toad, ETL,JIRA, Confluence, SOQL, Windows 7, Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Workflow & Approvals, Reports, Quality Center, Java/J2EE, SQL Server, QTP/UFT, Web Services, Cucumber, Jira, UNIX, SOAP UI tool. Windows, Selenium Eclipse, MS Word, Excel, JSP, HTML, XML

Confidential

Senior DevOps QA Lead

Responsibilities:

• As DevOps QA lead (Operations), involved in Manual and Automation testing using Devops technologies for Functional/Non-Functional scenarios on all distributed (web applications) for Canadian Business and Wealth Management Trading and Mobile Applications in agile environment.
• Functional Test experience related to Confidential Banks Wealth Trading applications like Mutual funds, Fixed Deposit Income, Stock derivatives, Market index reports, Securities API and Retail trading.
• Responsible in deliverables from System Integration testing, UAT/PAT, Regression testing, Performance testing wifin agile life cycle working wif Business, Operations and Technology teams
• Facilitate and coordinate wif Technology teams to establish teh Testing strategy in Continuous Integration process using Jenkins specially in lower environments for test build deploys part of sprints.
• Designed, Developed and executed teh test plans, test cases, automation scripts using continuous delivery model using docker containers/open stack cloud computing prior to checking out to UAT/PROD environments.
• Responsible in executing defect reports and review teh defect logs, test results in a daily scrum and prepare a readiness user log using JIRA for teh next sprints.
• Extensive experience in testing Web Services API testing, REST API using Parasoft SOA, XML/JSON, and setup configurations, parametrization, data validation, error handling verifications etc. .
• Experience writing and executing SQL scripts for teh purpose of locating, creating or manipulating test data.
• Led teh resource allocation, task scheduling, budget estimations on migration projects wif respect wif respect to on-shore/off-shore deliverables.
• Excellent consultation, interpersonal skills, Team dynamics skills, coordination & communication skill .
• Top skills to negotiate project scope and timelines, negotiate resolutions to project-related issues discovered by QA staff or others performing QA tasks/functions wif various Managers (including Project Managers); and negotiate project timelines and resource assignment (QA and non-QA staff).

Environment: Azure DevOps, Parasoft SOA, XML/JSON, Selenium/Java v1.8, Microfocus ALM/QC, XLrelease, GITHUB, TRICENTIS TOSCA API & qTEST, DevOps, Selenium web driver, Robot Framework, TestNG, AZURE CI/CD Test portal, POSTMAN API, HP Quality Center Jenkins, JIRA, Confluence, IBM Rational Suite, SQL Server, Mainframes, office 365, HP UNIX, JAVA J2EE v1.6/1.8, SOAP UI, JavaScript.

Confidential

Sr. QA Consultant/Manager

Responsibilities:

• As Senior QA Consultant (Mobile Applications) involved in end-to-end Test Execution (Functional and Non-Functional),Mobile Application Testing, API Testing & for multiple Solutions projects/Upgrades/Interfaces/Customizations from concept to implementation.
• Developed Test plans for scope, schedules, budget and resources part of project charter.
• Responsible for end-end test planning, development and test execution to ensure that software products delivered are of teh highest quality via established Software Testing guidelines.
• Experience writing & executing SQL scripts for data validation, creating or manipulating test data.
• Created Traceability Matrix using Test Plan and Test Cases based on requirements, design documents to ensure all product functionality and requirements are met
• Identified technical test data requirements; configure and maintain test data to support testing Reviewed software documentation to ensure technical accuracy, compliance or completeness and/or to mitigate risks.
• Ensured application documentation is complete and maintained/ updated in a timely fashion.
• Extensive experience in teh full SDLC including requirements analysis, design, implementation, debugging, testing, and documentation
• Communicated testing progress, results, and analysis to project stakeholders
• Experience in Debug and run automated test scripts using selenium web driver.
• Identified, recommended and implemented changes to enhance teh effectiveness of quality assurance strategies
• Delivered test artifacts like QA reports, defect management artifacts, exit criteria, other project doc’s.

Environment: Parasoft SOA, Selenium/Java J2EE, Microfocus HP ALM, JIRA, Confluence, Mobile, IBM Rational Suite, IBM WebSphere 8/8.5/9,Lotus Notes, Selenium WebDriver, Oracle SQL 11g, JAVA J2EE,AIX Unix, HP Quality Center 8/9/10/12.x, HP Quickest Pro v9/10, SOAP UI, Informatica, MS Office, Visio, .

Confidential

Sr. IT Specialist (QA)

Responsibilities:

• Confidential Canada Trust is one of teh leading banks in Canada and as a Sr IT Specialist, My responsibilities involved test coordinate/lead wif Infrastructure teams, Technology Architects, Shared Services, Business services etc in all Banking areas like Online Banking, Retail TDCT Banking, Commercial Banking, Wholesale Banking, Wealth Banking, Direct channel to deploy & support applications.
• Extensively involved in testing Business Application deployments, Testing & Support on AIX UNIX, Websphere NT ETL, MOBILE applications and Wintel (.NET) platforms.
• Experience in System Testing, System Integration Testing (SIT), Business Acceptance Testing (BAT) and Pre-Production Acceptance Testing (PAT) and UAT
• Extensive experience in Creating Test Strategies and test plans for teh project.
• Involved in Test Case development (SIT/BAT),Test Execution (SIT/BAT/ UAT)
• Experience in Test Planning, Test case developing, Test execution, Defect tracking and reporting.
• Experience in Quality Centre and interact wif teh developers throughout teh whole defect life cycle.
• Configured WebSphere resources (JDBC, JMS, MQ) including setup of WebSphere clusters, application servers and web servers IHS in support wif Middleware and Database teams.
• Confidential was a platform where I developed excellent leadership skills and efficient coordination skills across project teams and complex programs.

Environment: Selenium WD, Microfocus ALM, Microsoft Test Manager, SDLC, HP Quality Center v8/9, Oracle SQL10/11g, IBM WebSphere 5/ 6/ 7/8, IBM WebSphere MQ, HP QTPv8/9, HP Performance Center v9,JAVA J2EE, consoles, Citrix Gateway,.NET, MS Excel, AIX Unix servers, F5, Oracle SQL10/11g, Oracle Weblogic, Microsoft SQL Server, Visio, Office. AIX UNIX, Linux, Windows, Pega PRPC, AIX, AS400, DataPower, Shared WebSphere, ESB.

Confidential

Senior QA Specialist

Responsibilities:

• As QA Specialist, my responsibilities include Initiate, Plan, Design and Develop QA Requirements.
• Experience executing functional tests, non-functional tests and systems level integration tests
• As part of SDLC, PMLC and CMMI Compliance, all Business and QA standards and procedures are implemented which include teh following
• Experience in teh use of Computer Aided Software Engineering (CASE) tools and data query tools to aid in teh development of test cases
• Experience supporting user acceptance testing and participating in UAT activities
• Initiate / Build Business/Project Requirements /SRS documents/Business requirement and System Deployment documents. Also created project estimation plans and resource allocations across offshore-onshore model.
• Develop Business and QA Artifacts like SRS, System Deploy Plans, Use case plans, Master Test Plan, UAT/PAT/ System Execution Test Plans and sign-off, OAT execution Test Plan and signoff, Defect Tracking reports.
• Participate/Prepare /Review Actual Test Reports, Dashboard reports, defect reports wif attachments in all Business QA test Phases such as Functional/System/Integration, OAT, UAT,PAT and PROD levels.
• Upload Test Requirements and Test Cases from Excel to HP Quality Center and execute in a batch process.
• Manage teh defect tracking process and escalate teh defects based on teh business functional areas to teh respective teams (business, technical, administration, management) on all end to end Testing Phases.
• Excellent analytical, problem-solving and decision-making skills; organizational, creativity and perseverance skills; verbal and written communication skills; and interpersonal skills

Environment: SDLC Methodology, Use Cases, Manual Testing, Automated Testing Quality Center v8/9, SQL, QTPv8,JAVA,XML,Mainframes,Windows,TSO,ISPF,DB2,IBM Web Sphere Application server, UNIX, Test Partner v8,.NET,Excel.