SUMMARY

• Experienced and successful IT professional wif 10 years of track record on Software engineering as Project Lead, Quality Analyst Lead, Product Manager, Deployment Expert, Data Analyst and Application Support lead. Master in understanding teh business needs of teh application.
• Well vast experience in manual software tests on GUI, backend, Desktop application, web applications, 3 tier application, web services, mobile app testing - as well as test automation, configuration management and UAT management on Windows, Unix and Linux platform.
• In addition have mobile app testing experience on iOS, Android, and Win mobile. Solid and details understanding about Telecom, Financial, Banking, Health and Pharmacy management system. In depth knowledge of Software Development Life Cycle (SDLC), especially in software testing life cycle (STLC), CMMI level and standard of teh software development process, also different type of methodologies as waterfall, Agile, and Iterative.
• Expert on working between development and tech support team as an interface.
• Worked as software product owner to improve teh features and quality.
• Diplomatic and tactful wif professionals and non-professionals at all levels.
• In-depth knowledge of contracting and negotiating teh complex situation.
• Always thinking outside of teh box wif new innovation and creativity to improve and simplify teh software development process and to improve team strength.
• Experience in Software Testing, Quality Assurance, and development of various business applications in Web based Client/Server environments and well versed in all stages of testing aimed at providing complete business solutions
• Always thinking outside of teh boundary to come up wif alternative ideas to create a versatile development team to deliver best software for user.
• Confident interpreter of Business process to automate teh complete functionality of teh software.
• Depth knowledge of analyzing Business Requirements and Specifications and evaluate Design documents.
• Expert of gathering Business Requirement from different source such as support, direct customer, installation team, deployment team and sales and marketing team.
• Exceptional Documentation, Document Evaluation and Reporting Skills.
• Strong experienced in writing test documentation: Test plans, Test strategy, Test cases, Test scripts, Functional Test Cases, Requirement Analysis Report, Test Analysis Report, Level of Effort, Defect Analysis report and RTM.
• Ensure teh Quality Assurance maintained and progress through agreed upon standard.
• Ensure teh correctness of teh documentations and review Requirement documents, Design documents, Test Plan, Test Cases, Execution of Test Cases wif BA, PM, Developers and QA team and verify teh user requirements are met.
• Performed Smoke, Functional, Regression, Integration, System, Performance, Security, exploratory, Ad-hoc, Backend, UAT and ORT Testing.
• Hands on experience of creating Low level Test Cases, High level Test Cases, Artifact and User Manual to help performing UAT.
• Efficient user of HP Quality Center, Jira, Clear Question, Rational Manager for developing Test cases, Test Execution, Defect tracking, Sprint Planning, Test Progress Report and Test Evaluation Report.
• Extensive knowledge of Complete Defect Life Cycle and deriving teh defect in efficient manner time to time wif developer, release manager and teh qa team.
• Advance in using teh Defect module in Clear Quest, QC and JIRA to log, submit and report defect.
• Deployed and Configured different web server such as Apache, Tomcat, IIS in Windows, UNIX and Linux.
• Efficient on ETL process and testing on Linux and Windows environment manually and wif teh help of utility.
• Using simple and complex SQL Queries wif number and string manipulating functions to validate teh data.
• Creating test data and Managing Test data and maintaining release build for qa and developer.
• Expert in software Test Automation, test tools like Quick Test Pro, Test Complete, Soap UI, Load Runner and concept of configuring teh environment for Selenium.
• Excellent written and verbal skills wif exceptional analytical, critical thinking skills and strong team worker as well as team lead.
• Proficient level of computer skills including Excel, Outlook, Word, PowerPoint, Visio, Share point, Communicator.
• Mastering on CRM and online ticketing system.
• Ability to adjust wif constant changes and follow instructions wifout any supervision to carry on assignments.
• Capability to adapt and learn new technology, tools, techniques and approaches to make teh award winning team in software development.

TECHNICAL SKILLS

Testing Tools: Quick Test Pro, Quality Center, Rational Suite, SOAPUI, LOADUI, Spira Test, Test Complete, Load Runner, Selenium configuration and deployment, maintain data library. ETL tools, EDI tools.

Defect Reporting Tools: Rational Clear Quest, Quality Center, PVCS tracker, Bugzilla, Jira, CSS.

OS & Environment: Windows, Unix, Linux (Redhat, CentOS, Ubantu, Debian), Symbian, iOS, Win Mobile, Android, MS-DOS, J2ME, J2EE, TCP\IP, FTP & Telnet.

DBMS / RDBMS: My-Sql, Oracle, MS SQL Server, SQL developer, Toad, Sql Management studio.

Other tools: Microsoft Share Point, MS Excel, MS Word, Visio, MS Power Point, WAP, API Test, Soap UI 2.0.2, Microsoft Communicator, wireshark, Ethereal, RADMIN, Putty, SSH, team viewer, go2meeting, WebEx.

Application Server: Apache, Tomcat, Jakarta Tomcat, IIS, Web Logic.

Project Languages: Java, JSP, Linux scripts, C, C#, ASP.net, XML, VBScript and SQL.

PROFESSIONAL EXPERIENCE

QA Manager & System Analyst

Confidential, NY

Responsibilities:

• Leading teh qa team of 6 and interface between application support, development and deployment team.
• Interpreting and explaining every sprint tickets to qa member and developer.
• Analysis teh Requirement, noted comment for BA team and provide demonstrations to developer about teh business process. .
• Every tickets reviewing and making sure according to business needs all teh possible scenario is covered by individual qa.
• Time to time making teh build path ready from teh release manager for teh qa team and balancing teh work load among them.
• Organize team meeting and attend release meeting wif developer and business analyst.
• Keeping tracking of work progress for upcoming product release wif help of jira sprint planning tools.
• Maintain test cases and scenarios in Spira test management tools.
• Creating test data and managing teh test data environment as well as ensuring needs of teh team member and issues are resolved.
• Define and planning functionality for preparing teh regression suits.
• Provide idea to design regression suits from teh scratch in teh Test complete automation tools.
• Develop Test Case, Test Scenarios, help to execute test case critical functionality for each qa member.
• Suggested improvement option as user such as filtering option, security option, password retrieve option, Send notification option by email and text.
• Testing web services manually for messaging, e-prescriptions over HTTP.
• Improving feature of Prime EDI, Prime ESC, Prime Delivery, Prime Central, and Prime back up.
• Performed Ad-hoc, integration, end to end, ORT and sanity testing.
• Review and Managing defect issues and tickets wif qa team and developer in Jira and making sure qa build is ready on time.
• Prepare Test feedback report and RTM for project manager.
• Root cause analysis for critical support operations, new installation, deployment and implementation.
• Making decision of future enhancement on teh basis of customer request wif help of project manager.
• Accumulating development request from support team, installation team, sales and marketing team and creating new issue in jira sprint management system.
• Handling review ticket from tech support and putting it to development queue after discussing wif teh project manager.

Environment: .Net, MS SQL Server2008/2014, Jira, Spira Test, Test Complete for automation, TFS, Windows 2008/2012, Windows 8, Windows 10 and 7 professional, Communicator, SQL, Team viewer, IIS, SnagIT.

QA & Interface of Development & Production Support

Confidential, NY

Responsibilities:

• Leading teh qa team of 6 and interface between application support, development and deployment team.
• Interpreting and explaining every sprint tickets to qa member and developer.
• Analysis teh Requirement, noted comment for BA team and provide demonstrations to developer about teh business process. .
• Every tickets reviewing and making sure according to business needs all teh possible scenario is covered by individual qa.
• Time to time making teh build path ready from teh release manager for teh qa team and balancing teh work load among them.
• Organize team meeting and attend release meeting wif developer and business analyst.
• Keeping tracking of work progress for upcoming product release wif help of jira sprint planning tools.
• Maintain test cases and scenarios in Spira test management tools.
• Creating test data and managing teh test data environment as well as ensuring needs of teh team member and issues are resolved.
• Define and planning functionality for preparing teh regression suits.
• Provide idea to design regression suits from teh scratch in teh Test complete automation tools.
• Develop Test Case, Test Scenarios, Help to execute test case critical functionality for each qa member.
• Suggested improvement option as user such as filtering option, security option, password retrieve option, Send notification option by email and text.
• Testing web services manually for messaging, e-prescriptions over HTTP.
• Improving feature of Prime EDI, Prime ESC, Prime Delivery, Prime Central, and Prime back up.
• Performed Ad-hoc, integration, end to end, ORT and sanity testing.
• Review and Managing defect issues and tickets wif qa team and developer in Jira and making sure qa build is ready on time.
• Prepare Test feedback report and RTM for project manager.
• Root cause analysis for critical support operations, new installation, deployment and implementation.
• Making decision of future enhancement on teh basis of customer request wif help of project manager.
• Accumulating development request from support team, installation team, sales and marketing team and creating new issue in jira sprint management system.
• Handling review ticket from tech support and putting it to development queue after discussing wif teh project manager.

Environment: .Net, MS SQL Server2008/2014, Jira, Spira Test, Test Complete for automation, TFS, Windows 2008/2012, Windows 8, Windows 10 and 7 professional, Communicator, SQL, Team viewer, IIS, SnagIT.

Quality Analyst

Confidential, Jackson Height, New Yrok

Responsibilities:

• Analysis teh Requirement, noted comment for BA team.
• Develop Test Case, Test Scenarios, Help to execute test case for web based POS system.
• Suggested improvement option as user such as filtering option, security option, password retrieve option, Send notification option by email and text to Project Manager.
• Perform functional-positive, negative, security and sanity testing.
• Log teh defect in excel sheet tan submit it by using Quality center and online ticketing system
• Perform regression and backed testing also to validate teh data between frontend and backend.
• Prepare Test feedback and result for teh IT, MNP and Network team in excel format.
• Manipulate Customer account and data wif teh help of Distribution and Sales Management System and did teh backend test by validating teh data wif front end.
• Mobile Number Porting request handling by web based system MNP help Desk
• TEMPHas experience on Cisco Meeting Place for internal conference.

Environment: Quality Center9.2, SharePoint, Windows Server 2003/2008, Communicator, SQL, Oracle, Putty, IIS, SecureFX, Mobiola.

Lead, Support & Testing

Confidential

Responsibilities:

• Create Design Documents from teh Telecom Guideline and Requirement, Analysis teh requirement and suggest some option for improvement.
• Create Test Plan, Schedule and fixed Dead line.
• Control teh whole project in a timely manner. Conducted wif management team wif teh work progress bi-weekly.
• Attending meetings wif development team for latest work progress and raising issues.
• Develop Test Strategy, Test case and Test Scenario to reduce bug of teh application.
• Validated teh Test case, Defect and moved forward for next step.
• Perform smoke testing and Adhoc testing before final submission.
• Manage and organize daily team meeting about work progress, issues and next things to be done.
• Set up teh environment for testing, install web server, database server, setup connection wif database.
• Prepare standard template as defect log sheet tan submit to Developer by using IBM Rational Clear Quest.
• Worked for Test Data management, prepare test data and create test data template for UAT/CAT.
• Implement teh work process of Level 3 Software support and handling teh critical task on situation and demand.
• Diagnosis and troubleshoot of any problem of data, sms or voice communication by packet tracking wif teh sniffing software like Wire Shark, Ethereal and TCP dump.
• Arranged training session for teh newcomers and also regular training for teh support tech for adopting mobile dialer, Pc dialer testing environment.
• R & D wif core product development team for teh product offline billing system for MVTS, new upcoming SIP soft switch 24Switch, 24Dialer, Tunneling product for SIP enabled 24Dialer, Modified billing for Voip Switch VSR/VSC and Automated Mobile Recharging system.
• Conducted wif tier 1 clients like FoneBooth, Breezecom, MR Telecom, Moitry Dialer, RingoMax, and IDT for UAT testing. Also establish teh UAT environment and prepared wif teh user manual for customer.

Environment: MS-Office Suite, Web simulator for mobile app testing, VM Ware, Putty, SSH, Jakarta Tomcat, My-Sql, Wire Shark, Ethereal and TCP dump, IBM Rational Clear Quest, Windows, Linux and UNIX.

Offshore Contractor

Confidential -Nevada

Responsibilities:

• Co-Ordinate whole project on behalf of customer and tested overall system before deployment.
• Perform functional, security and backend testing and Implemented web based Telecom Billing system, Mobile Dialer, SIP phone & SIP enabled Soft Switch which offered retail & wholesale voice, sms according to teh existing system architecture.
• Validate teh Credit card payment system through teh third party vendor.
• Tested teh functionality and Deployed Link Sys, SIP phone and Mobile Dialer wif SIP billing to provide different level of service and plan in Marshall Island, Saipan.
• Perform Smoke, functional, integration and regression testing and deploy teh pin less services and family plan by peer to peer calling in same teh system.
• Validated teh Automated IVR Recharge by functional, integration, regression and backend testing for Recharge Pin account of teh system.
• Prepare Test feedback and analysis teh Test result wif teh customer.
• Prepare User Manual for Admin, Reseller and User. And demonstrated how to configure and use.
• Trained resellers & end users for reseller panels & account handling in teh SIP enabled soft switch and billing.
• Handled IP Device Testing through remote software Team Viewer, RADMIN, Go2Meeting and Remote Desktop.
• Coordinated and made handshaking between Globi System and teh world class carrier Net2Phone, Voice trading, and DID provider like VoIP Innovation, DID Exchange to deploy VoIP Calling Card in Hawaii.

DTY Manager, Test & Prod Dev

Confidential

Responsibilities:

• Did Research about world class CMS system and accumulated teh features and options for BA team
• Created Design model, Data flow diagram and made a sample model of teh CMS.
• Analysis teh Functional Requirement Documents and submit feedback/comment to BA team.
• Provide Additional Requirement to teh development team after getting approval requirement review meeting wif BA, Management and Developer along wif my manager.
• Develop Test Strategy, Test case and Test Scenario in all teh possible way of testing.
• Conducted and attended Scrum meeting, Walk Through meeting wif work progress and raising issues.
• Submit daily status report, updated RTM.
• Manipulate all teh manual data into a valid format for test execution.
• Execute Functional testing, security testing, database testing, regression and Sanity testing.
• Perform teh email validation process for autanticating valid customer and very teh email address.
• Validate teh bug, create template for LOE (Level of Effort) tan submit to developer by using Quality Center.
• Create ARTIFACT wif screen shot of step by step testing.
• Prepare user manual and arrange training session for teh employee as UAT environment.
• Assisted in organizing trade shows and other events like Convergence India 2009, Gitex 2009-Dubai.

Environment: MS-Office Suite, Mobile App testing, VM Ware, Putty, SSH, Jakarta Tomcat, My-Sql, Wire Shark, Ethereal and TCP dump, Windows, Linux and UNIX.