SUMMARY

• Around 7+ years of experience in software support, testing, business analysis with good exposure to retail systems.
• Result focused and customer - oriented analyst with professional expertise in designing development strategy, planning estimation and effort for large/complex projects.
• Strong understanding of development principles and process, experienced with both agile and waterfall software development life cycle including requirement gathering, analysis, design, development, testing, and implementation.
• Expert in warehouse management and E-commerce solutions.
• Have successfully designed and implemented solutions across various application development projects along with documenting process flows.
• Good understanding of end-to-end flow of E-commerce and warehouse systems.
• Understand the business needs & functional requirements and translate to user stories.
• Ability to communicate effectively and influence internal and external customers by facilitating various meetings.
• A highly motivated individual & team player with excellent communication and ability to relate with people at all levels.
• Managing and handling onsite and offshore teams/consultants.

TECHNICAL SKILLS

• JIRA
• HP ALM
• MS Visio
• MS Project
• Salesforce Commerce Cloud
• Test Director
• Quick Test Pro
• MS-Word
• MS PowerPoint
• WMS
• OMS
• Tibco
• SSIS
• JDA
• SQL Server
• Explorer.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Lead Business Quality Analyst

Responsibilities:

• Strong knowledge of Salesforce Commerce Cloud, JDA and SSIS.
• Analyzed business needs to determine technical requirements and identifies impacted areas/systems/processes and evaluates alternative solutions.
• Designed, developed, documented, test/supported modification of computer programs and/or systems.
• Researched and assisted in designs solutions for general maintenance requests to resolve system problems.
• Provided detailed system requirements and assisted in functional design solutions for new products/functionality and enhancements to existing products/functionality.
• Created user guides and training guides along with preparing flow charts, design documentation and mapping documents.
• Lead a systematic process for capturing requirements by facilitating meetings, creating agenda and sharing minutes to the stakeholders.
• Worked with partners to capture requirements in a standard format that can serve as the foundation for developing technical documentation.
• Used SDLC processes and associated tools to analyze current system and targeted for replacement/enhancement to determine business and technical functions to be included in design.
• Worked with Developers and other IT staff to determine system components and functional flow of components and data between components, provide data mappings to development team and perform testing.
• Validated design documentation with the appropriate parties and received approval on these documents.
• Reviewed final design documents to ensure that they clearly explain the work expectations.
• Prepared E2E application test cases and conducted case test along with documentation of defects and test results in JIRA/HP ALM.
• Assessed systems as business direction changes for impacts to existing designs.
• Researched and documented project requirements along with business logic.
• Prepared technical documentation and deliverables including flow charts, models, and procedures, user guides, scorecards and reporting.
• Ensured adherence to practices, standards, policies and procedures.
• Prepared complex test strategies to ensure comprehensive coverage of system components and interfaces; provides SME level expertise and recommends test strategies and scenarios for junior level analysts along with leading UAT
• Develops and documents vetted contingency plans in case of risks or roadblocks

Confidential, Springfield, MO

Senior Business System Analyst

Responsibilities:

• Facilitated requirements gathering session with users; facilitate the requirement validation sessions, work-group meeting session, reach out to users through emails and schedule meetings to gather requirements.
• Worked with business users to document changes needed in the existing reports from Sterling OMS and Supply Chain.
• Vast knowledge on 850, 860, 856, 810 and 864 EDI transactions/interfaces between client’s system and vendor’s system.
• Coordinated updates, changes and on-going maintenance to Sterling OMS, IBM E-commerce, Call Center and WMS systems with IT as well as IBM/Manhattan vendor.
• Designed Business work flows to ensure proper application mapping/flow across various systems.
• Presented effective solutions and plan, by providing cost benefit analysis with supporting data, to business operations and IT teams using agile methodology.
• Analyze current system and identify risk mitigation strategies.
• Performed Unit testing and User Acceptance testing with end users.
• Provided training on procedures to end users on Call Center and WMS systems at different DC’s.
• Act as IT liaison to Corporate Manhattan/IBM and WMS/OMS implementation teams.
• Active Discussion and Participation in all cycles of SDLC.

Confidential, Memphis, TN

Senior Business System Analyst

Responsibilities:

• Involve in requirement study, design, development, testing and implementation of Manhattan WMS and PKMS for client.
• Analyze business process and client requirements and modifying the requirements according to the client requirements within project budget.
• Responsible for adding/maintaining System configurations and jobs in Manhattan PKMS, Proship and LMS for any project in the test box and production.
• Understanding of functional overview of MHE System, RF technology and LMS.
• Executed configuration changes, along with Manhattan Vendor, in data flowing from WMS & PKMS to Critical Systems such as Sortation.
• Systems and Pick by Light by following change control methodologies.
• Defined, analyzed and evaluated parts of master data feeds including item feed, vendor feed, store feed, inbound process including PO request from host, creating vendor ASNs in GT nexus application and creating Shipment ASNs, PIX flows, outbound process, waving, picking, packing, Manifesting, Shipping, etc.
• Facilitate meetings between different stakeholders and project team to determine project scope, modifications and enhancements.
• Expertise in Defect Management tools - Quality Center (Test Director) and JIRA.
• Improve quality of server configuration settings in Manhattan WMS production box, to improve performance of operation teams.
• Active involvement with Production Support team to analyze and provide solutions on production bugs.
• Prepare Unit Test Plans, Unit test results, System test plans/results for different flows from WMS to other warehouse applications (Proship/LMS/Descartes).
• Provided Training to DC associates WMS changes and procedures.
• Participate in both Waterfall and Agile Methodologies to deploy successful products.
• Attended daily meetings and triage calls to discuss defects and share priorities.
• Act as a liaison between Offshore & Onshore on all project activities.