Program lead/ Architect - Intelligent Automation COE Resume NE - Hire IT People

TECHNICAL SKILLS

Received the Star of the Quarter award from Conagra CIO for Automating the appointment scheduling process which will benefit Conagra to save over $ 10 M Annually.
Won First Prize in AI & Automation unit level competition on the Complaints analysis using AI platforms Azure/IBM Watson.
First to get the skill tag in AI& Automation services unit as AI and RPA professional.

PROFESSIONAL EXPERIENCE

Confidential, NE

Program lead/ Architect - Intelligent Automation COE

Responsibilities:

Establish Intelligent Automation COE, governance model and ensure it is integrated or closely aligned wif Enterprise Governance and over all company goals.
Drives automation opportunity identification and ROI assessment for various business towers wifin Conagra organization.
Collaborate wif business process owners and tower leaders to identify and prioritize opportunities to automate business processes and drive execution to realize business value and cost savings.
Work closely wif development team throughout the use case life cycle for timely delivery of use cases in agile mode.
Introduce new technologies and ideas involving Chat Bot, Machine learning, OCR etc., in addition to the traditional RPA.
Collaborating wif senior leadership, business partners and other departments. Manages product expectations and develops the digital roadmap, refreshing roadmap at least every three months. Oversees the implementation of the projects.
Improved the deployment rate from 2-3 Use cases per quarter to 15 Automations per quarter.
Delivered the 100+ high value use cases wif overall ROI value over $ 20 M annually wifin first 2 years.
Setup multiple multiple RPA platforms Automation Anywhere, UI path wif optimal use of infrastructure, licenses, development and support costs.
Generated a robust pipeline opportunity in the AI/ML, Chabot and Cognitive automations area.
Conceptualized and deployed a SUPER BOT solution to monitor and resolve the BOT failures automatically. This solution saved 24X7 L1/L2 support cost ($ 2-3 M annually).
Engaged wif most of the key business tower leaders in Conagra and halped them through the automation life cycle starting opportunity discovery, ROI calculations, design, development, testing and deployment.
Developed a management dashboard which provides the real time metrics for the value realization of the production deployed use case to track the key KPIs for each use case.
This project is to automate the outage notification processes in SCE. Delivering functionality dat is in alignment wif the long-term customer service technology strategy and scalable for additional notifications. Provide contact management capability and customer self-service tools to enroll, update and un-enroll from outage notifications to manage preferences on behalf of customers.

Confidential, Nashville, TN

Lead Consultant

Responsibilities

Responsible for all the client interactions, CRM service project deliverables, onsite-offshore coordination, requirement gathering, coordination between business consulting and IT. Some of the key deliverables. Lead the SAP CRM service track from onsite. Organize and participate in knowledge transfer sessions wif IT. High-level Design on To-Be process and wif detailed functional design preparation. Provide SAP best practice solutions to project IT teams, business consulting teams
Responsible for design and execute the building automation projects wif high ROI through human effort and energy savings. Design and execution for the retrofitting the energy efficient new equipment to replace the existing equipment. Building automation using the controls and Energy management solutions. Key user role in SAP implementation for Voltas Air Conditioning projects division.

We provide IT Staff Augmentation Services!

Program Lead/ Architect - Intelligent Automation Coe Resume

NE

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship