SUMMARY

• Dedicated and motivated professional with a diverse background in Information Technology, Product Development, Quality Assurance Testing, and Organizational Leadership. Consistently recognized for outstanding contributions to the business and solid reputation for resolving complex issues. Commended for leadership, efficiency, and project management skills.

AREAS OF EXPERTISE

• Quality Assurance
• Project Management
• Automation Testing
• Agile/Waterfall
• Product Management
• SCRUM
• Software Development
• Python
• Process Documentation
• Budgeting & Cost Control
• Training & Team Building
• Performance Evaluation
• Resource Allocation
• JavaScript
• Staff Development
• Planning & Scheduling
• Selenium
• Process Improvement

PROFESSIONAL EXPERIENCE

Software QA Manager

Confidential, Spokane, WA

Responsibilities:

• Manage a team of 9 QA Engineers and 3 Automation Engineers
• Created and Implemented new QA standards process which has increased quality, efficiency and communication across QA and Development
• Works closely with the offshore Automation team to ensure the planned road map is being executed effectively
• Developed and managed KPI tracking tool across manual and automated test projects
• Utilizes the Agile Methodology to align with Development sprints to ensure that patches and releases are delivered fully tested and on time
• Successfully planned and managed the testing of over 15 releases with 100% coverage across four projects
• Built the mobile testing team and processes which allowed our team to certify the mobile product (Android/IOS) for the first time in five years
• Coached and mentored the QA Lead to improve communication, testing, teamwork, and efficiency which led to a collaborative environment
• Coach and Mentored Jr. QA Manager to improve communication, structure, processes and overall testing strategies/methodologies which contributed to growth and production in that team
• Developed QA Engineer career path which set goals for QA Engineers and helped with moral and retention; was also adopted by development
• Conducted 1 on 1’s weekly which provided feedback and growth opportunities to the team; the information that was obtained during these meetings was used in the QA Engineers yearend review.

Test Manager

Confidential, Spokane, WA

Responsibilities:

• Established a QA Testing process document that ensured all test users had the necessary framework to test the NetSuite application as well as third party programs
• Developed and executed test cases that were derived from the Functional Requirement Documents
• Collaborated with 3rd party applications to integrate seamlessly with NetSuite which allowed users to maintain their workflows
• Developed comprehensive quality Test Plans/Test Cases that covered business requirements obtained from the product Manager and IT VP
• Worked closely with all departments to ensure that test cases and results were clearly communicated
• Successfully contributed to the integration on NetSuite, replacing legacy systems helping the overall company update the business work flows

Quality Assurance Lead

Confidential, Irvine, CA

Responsibilities:

• Created QA testing polices and processes to a newly created QA department that helped QA and Dev team communicate and collaborate more effectively on existing and upcoming sprints
• Evaluated, tested, and selected a Test Automation tool that help streamline testing during the current sprints as well as regression and smoke testing allowing QA to perform edge case testing during the sprint
• Effectively tested and reported defects early in development process which helped the IT team become more consistent in planning and completing sprints on time with minimum issues at deployment
• Conducted daily stand up meetings with the offshore development team helping QA better understand the issues and concerns impeding their success and turned the offshore team into an agile development team
• Collaborated with the Software Architect to improve the deployment process by scheduling consistent deployments from Test - >Stage->Production to ensure that QA had ample time to effectively test the stories, contributing to more stability in the Production Environment
• Documented and tracked bugs throughout the sprint working closely with the Sr. Web Developer to address and correct issues through the development cycle
• Wrote and executed automation test cases for cross browser testing reducing production issues and providing our users a quality application

QA Analyst/Business Analyst

Confidential, Aliso Viejo, CA

Responsibilities:

• Gathered requirements from key stakeholders to establish Business Requirement Documents to ensure that functionality for the project met all expectations
• Work closely with developers and stakeholders to produce the highest level functionality for the project
• Ensure that QA is involved in the beginning of the process to better understand the functionality which saved time in the Dev/QA cycle
• Executed Business Requirement Documents that helped all departments have a better understanding of the overall project and intended functionality
• Worked closely with Dev leads and QA leads to ensure that the tickets where properly prioritized within the sprint
• Helped stakeholders/users troubleshoot any issues they were having with the applications that helped our users better understand the cross functionality of the multiple applications
• Held backlog grooming, sprint planning, Kanban boards, and retrospectives which resulted in a much better understanding of time estimation for planning and resource allocations for each project
• Used JavaScript to write automated test plans, regression testing, and validation which decreased the amount of time within in the sprint allowing for more development and more edge case testing

IT Director

Confidential - San Francisco, CA

Responsibilities:

• Managed a group of developers and QA engineers to ensure that timelines and the product was working as expected.
• Hired and developed key personnel to help develop a new game concept from the initial concept
• Used agile methodologies to ensure that the development team were hitting their sprints consistently
• Utilized test automation to reduce the testing cycle to a more manageable timeline
• Worked closely with stakeholders to ensure that the requirements established were met consistently
• Managed a budget for both QA and Development cycles to maximize the team’s ability to meet milestones successfully
• Worked closely with developers to ensure that stakeholders requests were being properly executed
• Executed Agile sprints that helped QA and Development work closely to consistently hit and exceed development cycles
• Met with investors monthly to manage expectations and ensure that as a company we were meeting expectations on all levels
• Responsible to project scope, resource planning, developer grooming, load testing and development life cycle
• Met with department managers weekly which led to projects and expectations to be aligned to prevent any silo issues

Manager-Quality Assurance

Confidential - Irvine, CA

Responsibilities:

• Managed and championed a successful team of 20 QA Analysts on four different projects earning top Employees Opinion Survey scores in the department
• Created and implemented a new Mac testing team process that allowed all testing on Macs to be done on one team which increased testing parameters and increased communication with the Development teams
• Managed a quarterly budget that included resources, overtime, and project costs over 4 projects
• Managed and grew an IT team that successfully supported over 300 employees and averaged over 15 tickets per day with above average turnaround times with the company
• Oversaw the creation of multiple automation projects that streamlined test plans which allowed analyst to focus on more critical projects making my team more agile
• Coached and mentored my leadership team of four to use different project management skills, and effectively communicate with our team and exterior teams to ensure quality and transparency
• Created and implemented test plans/cases for the analysts to follow during Blizzards first console release which resulted in a first pass during submissions to Sony which other companies take 5-8 submissions to pass
• Managed the testing teams in an Agile environment across 4 franchise projects working closely with my leadership and development
• Led risk and resource meetings through all stages of the projects allowing all parties involved the opportunity to collaborate which resulted in better communication, trust, and project success throughout the project
• Led a monthly meeting with leadership to increase feedback to the analysts which allowed growth and transparency within my team
• Conducted monthly conferences with each employee which covered work examples, current projects, feedback, and action items for the next meeting ensuring that growth in both current role and career goals were being cultivated