Salesforce Business Analystt Resume
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Washington, DC
PROFESSIONAL SUMMARY
- Professional experience working for all teh main components of Software development testing wif over thirteen years in teh Hospitality Management Industry as a Senior Quality Assurance & Hospitality Analyst in a Waterfall/Agile environment. Involved in multiple phases of teh Software Development Life Cycle wif emphasis on Functional and System testing.
- Strong interpersonal and communication skills wif a track record of motivating and developing team players. Willing to relocate anywhere in teh United States.
PROFESSIONAL SKILLS
- Client/Server and Web - based applications
- High Volume Complex Systems Test Automation
- HTML, SQL, Salesforce
- SOAP UI, LOAD RUNNER
- All SDLC Phases
- All QA Testing Types
- Leadership Skills
- Experience wif Manual & Automated Test Scripts
- Strong Communication & Interpersonal Skills
- Technical Skills O/S: Windows, Linux, UNIX
- Selenium IDE
- Jira, Bugzilla
- Salesforce
PROFESSIONAL EXPERIENCE
Confidential, Washington, DC
Salesforce Business Analystt
Responsibilities:
- Develop test strategies, detailed test plans, test cases, test data, and test execution
- Work wif different technical teams (Development, Training, and Helpdesk) to discuss functionalities and test results
- Write efficient and accurate performance test scripts as well as bug reports.
- Participate in efforts to analyze, specify, and design testing for all sandboxes
- Study and analyze teh Functional Requirements and System Design Specifications of Salesforce application
- Conducted smoke testing to ensure dat all major Salesforce functionalities are working per teh requirements
- Demonstrate new functionality to teh Training Team so dat it could be used for end user training
- Update release notes for all new functionalities after each drop to Production
- Update Knowledge Articles in teh Production environment
- Participate and lead daily stand up meetings to discuss user stories
- Schedule and meet wif clients to elicit and gather business requirements
- Participate in Back Log Grooming to discuss and review backlog items and prepare for upcoming sprints
Confidential - Tysons Corner, VA
Salesforce Business Analyst O
Responsibilities:
- Studied and analyzed teh Functional Requirements Specifications and System Design Specifications of Salesforce application.
- Conducted smoke testing to ensure dat all major Salesforce functionalities are functioning per teh requirements.
- Participated in teh implementation of Requirement Traceability Matrix (RTM) to match teh requirements.
- As a liaison between teh hotel and technology group, communicated and translated technical terms to business terms and vice versa.
- Maintained central repository to determine teh readiness of teh application by combining planning, execution and defect tracking.
- Responsible for teh creation of Test plans and Test scenarios for both positive and negative testings
- Participated in promoting improvements in QA processes.
- Worked on QA initiatives and process improvements dat had impact and exposure to all services.
- Communicated and updated teh team wif best practices dat they can implement to thoroughly test teh application while reducing teh amount of testing time required.
- Updated Knowledge Articles in teh Production environment
- Responsible for high-quality and timely project deliveries including requirements gathering, analysis, design, development and testing.
- Participated in and led Back Log Grooming to discuss and review backlog items and prepare for upcoming sprints
Confidential - Rockville, MD.
Business Analyst
Responsibilities:
- Consulted wif client head of departments, distinguished user requests from underlying business needs, and determined specific technical requirements.
- Developed test strategies, detailed test plans, test cases, test data, test execution, and reported status to multiple Project Managers.
- Experienced in executing testing using positive and negative data inputs
- Created and reviewed all Requirements documents, important functionalities, and groomed user stories.
- Created test scenarios and acceptance criteria for assigned user stories using JIRA and followed those stories to Production.
- Logged bugs using JIRA, validated bug fixes and performed regression testing.
- Created flowcharts for test planning and test cases using TestRail.
- Performed manual testing to test teh usability and functionalities of teh Salesforce application (including Regression testing, Functional testing, Integration testing, Smoke testing)
- Managed teh testing process and scheduled batch tests
- Participated in daily defect resolution status calls to discuss defects wif stakeholders
- Performed Load Testing by using Load Runner.
- Used Selenium Web Driver to automate testing of web application
- Participated in Back Log Grooming to discuss and review backlog items and prepare for upcoming sprints
Confidential - Washington DC.
Quality Assurance Software Specialist
Responsibilities:
- Performed System testing, UAT testing, Integration testing, Performance testing, Product verification testing, Regression testing and Smoke testing for Salesforce applications
- Worked wif Salesforce applications to gain understanding of its functionality to create a functional map
- Conducted role-based testing to ensure dat their is consistency of data wif various user roles in Salesforce
- Heavily involved in analysis, review, writing test cases and executed teh same.
- Coordinated wif individuals involved in teh project to resolve identified issues
- Performed business functional tests at various stages of STLC such as Functional, Integration, Interface, System, User Acceptance (UAT), Regression, Sanity and End-To-End testings.
- Prepared and modify test data for keyword driven testing in Selenium.
- Wrote SQL queries to test validity of database contents.
- Created a Requirement Traceability Matrix (RTM) to map test cases to teh requirements
- Participated in daily meetings to effectively communicate teh progress and roadblocks in order to deal wif teh constantly changing requirements.
- Ensured department adherence to company policies, standards and procedures to certify dat all guest’s expectations are exceeded.
- Trained all new hires on Sofitel’s procedures and standards as well as department’s daily duties and property management systems.
- Assisted teh Director of Guest Services in guaranteeing a smooth and efficient overall day-to-day operation of teh entire Front Office (including Front Desk, Switchboard, Concierge, Bell and Door staff)
- Coordinated all Front Office staff, tools and resources to accommodate teh daily needs of our guests and hotel occupancy.
- Facilitated growth in overall guest satisfaction to become number one in teh North American Network years in a row.
- Completed training led by teh Director of Operations on budgeting and forecasting, strategic planning, and service initiatives.
- Drew up Action Plans, Standard Operational Procedures, created story-telling boards and implemented “Cousu Main” (personalized service) projects wifin teh hotel.