PROFESSIONAL SUMMARY

• Professional experience working for all teh main components of Software development testing wif over thirteen years in teh Hospitality Management Industry as a Senior Quality Assurance & Hospitality Analyst in a Waterfall/Agile environment. Involved in multiple phases of teh Software Development Life Cycle wif emphasis on Functional and System testing.
• Strong interpersonal and communication skills wif a track record of motivating and developing team players. Willing to relocate anywhere in teh United States.

PROFESSIONAL SKILLS

• Client/Server and Web - based applications
• High Volume Complex Systems Test Automation
• HTML, SQL, Salesforce
• SOAP UI, LOAD RUNNER
• All SDLC Phases
• All QA Testing Types
• Leadership Skills
• Experience wif Manual & Automated Test Scripts
• Strong Communication & Interpersonal Skills
• Technical Skills O/S: Windows, Linux, UNIX
• Selenium IDE
• Jira, Bugzilla
• Salesforce

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Salesforce Business Analystt

Responsibilities:

• Develop test strategies, detailed test plans, test cases, test data, and test execution
• Work wif different technical teams (Development, Training, and Helpdesk) to discuss functionalities and test results
• Write efficient and accurate performance test scripts as well as bug reports.
• Participate in efforts to analyze, specify, and design testing for all sandboxes
• Study and analyze teh Functional Requirements and System Design Specifications of Salesforce application
• Conducted smoke testing to ensure dat all major Salesforce functionalities are working per teh requirements
• Demonstrate new functionality to teh Training Team so dat it could be used for end user training
• Update release notes for all new functionalities after each drop to Production
• Update Knowledge Articles in teh Production environment
• Participate and lead daily stand up meetings to discuss user stories
• Schedule and meet wif clients to elicit and gather business requirements
• Participate in Back Log Grooming to discuss and review backlog items and prepare for upcoming sprints

Confidential - Tysons Corner, VA

Salesforce Business Analyst O

Responsibilities:

• Studied and analyzed teh Functional Requirements Specifications and System Design Specifications of Salesforce application.
• Conducted smoke testing to ensure dat all major Salesforce functionalities are functioning per teh requirements.
• Participated in teh implementation of Requirement Traceability Matrix (RTM) to match teh requirements.
• As a liaison between teh hotel and technology group, communicated and translated technical terms to business terms and vice versa.
• Maintained central repository to determine teh readiness of teh application by combining planning, execution and defect tracking.
• Responsible for teh creation of Test plans and Test scenarios for both positive and negative testings
• Participated in promoting improvements in QA processes.
• Worked on QA initiatives and process improvements dat had impact and exposure to all services.
• Communicated and updated teh team wif best practices dat they can implement to thoroughly test teh application while reducing teh amount of testing time required.
• Updated Knowledge Articles in teh Production environment
• Responsible for high-quality and timely project deliveries including requirements gathering, analysis, design, development and testing.
• Participated in and led Back Log Grooming to discuss and review backlog items and prepare for upcoming sprints

Confidential - Rockville, MD.

Business Analyst

Responsibilities:

• Consulted wif client head of departments, distinguished user requests from underlying business needs, and determined specific technical requirements.
• Developed test strategies, detailed test plans, test cases, test data, test execution, and reported status to multiple Project Managers.
• Experienced in executing testing using positive and negative data inputs
• Created and reviewed all Requirements documents, important functionalities, and groomed user stories.
• Created test scenarios and acceptance criteria for assigned user stories using JIRA and followed those stories to Production.
• Logged bugs using JIRA, validated bug fixes and performed regression testing.
• Created flowcharts for test planning and test cases using TestRail.
• Performed manual testing to test teh usability and functionalities of teh Salesforce application (including Regression testing, Functional testing, Integration testing, Smoke testing)
• Managed teh testing process and scheduled batch tests
• Participated in daily defect resolution status calls to discuss defects wif stakeholders
• Performed Load Testing by using Load Runner.
• Used Selenium Web Driver to automate testing of web application
• Participated in Back Log Grooming to discuss and review backlog items and prepare for upcoming sprints

Confidential - Washington DC.

Quality Assurance Software Specialist

Responsibilities:

• Performed System testing, UAT testing, Integration testing, Performance testing, Product verification testing, Regression testing and Smoke testing for Salesforce applications
• Worked wif Salesforce applications to gain understanding of its functionality to create a functional map
• Conducted role-based testing to ensure dat their is consistency of data wif various user roles in Salesforce
• Heavily involved in analysis, review, writing test cases and executed teh same.
• Coordinated wif individuals involved in teh project to resolve identified issues
• Performed business functional tests at various stages of STLC such as Functional, Integration, Interface, System, User Acceptance (UAT), Regression, Sanity and End-To-End testings.
• Prepared and modify test data for keyword driven testing in Selenium.
• Wrote SQL queries to test validity of database contents.
• Created a Requirement Traceability Matrix (RTM) to map test cases to teh requirements
• Participated in daily meetings to effectively communicate teh progress and roadblocks in order to deal wif teh constantly changing requirements.
• Ensured department adherence to company policies, standards and procedures to certify dat all guest’s expectations are exceeded.
• Trained all new hires on Sofitel’s procedures and standards as well as department’s daily duties and property management systems.
• Assisted teh Director of Guest Services in guaranteeing a smooth and efficient overall day-to-day operation of teh entire Front Office (including Front Desk, Switchboard, Concierge, Bell and Door staff)
• Coordinated all Front Office staff, tools and resources to accommodate teh daily needs of our guests and hotel occupancy.
• Facilitated growth in overall guest satisfaction to become number one in teh North American Network years in a row.
• Completed training led by teh Director of Operations on budgeting and forecasting, strategic planning, and service initiatives.
• Drew up Action Plans, Standard Operational Procedures, created story-telling boards and implemented “Cousu Main” (personalized service) projects wifin teh hotel.