SUMMARY

• Around 14 years of IT experience in Insurance domain as QA test manager and test consultant/architect overseeing and governing test deliverables for assigned projects
• Extensive experience in Service delivery, program management wif hands - on experience in QA Delivery. Expertise in QA practices, functional and non-functional testing and critical metrics related to QA Services
• Strong Client engagement skills working wif multiple client stakeholders and driving and improving business especially in teh QA area. Working wif multiple geography teams (Onsite and Offshore) and experienced in building and maintaining dynamic teams
• Experience working under Scaled Agile Framework project model including Scrum, Kanban and Lean
• Strong experience in implementing/managing Automation framework at engagement level
• Extensive experience in managing releases and handling a number of end clients and their testing demands such as UAT testing and SLA tracking after delivery along wif triage handling and other activities
• Strong noledge of Micro services Architecture and Micro services testing. Exposure to Dev Ops concepts including CI/CD and continuously deploying/scheduling tests using Jenkins/GIT

PROFESSIONAL EXPERIENCE

QA Portfolio Manager

Confidential, New Jersey

Responsibilities -

• Ensure teh testing of each application or project or release meets teh strategic business requirements is completed on time wifin budget and wif a high degree of quality
• Drive communication between teh testing, development and product teams to ensure each requirement TEMPhas adequate test coverage
• Manage project change wif respect to testing in accordance wif teh change management plan to control scope, quality, schedule, and cost
• Manage teh designing and maintenance of test plans, test scenarios, test scripts, test data, test labs and test sets using various tools such as Quality Center, JIRA and Azure DevOps
• Help ensure coordination between different stakeholders. Ensure all testing plans are shared and communicated so application testing between all is harmonious
• Coach Business, System, Testing and technical skills - Provide technical direction, guidance, and hands-on management
• Provides status report information, escalates issues and problems demanding management attention and resolution
• Resource planning, cost estimation, budget development and cost control for teh application/projects in scope from testing perspective
• Manage people: Recruitment and hiring/Line management wif Appraisals and career guidance

Agile Quality Manager

Confidential

Responsibilities:

• Primary point of contact for test level activities, providing QA and project leadership wif timely progress reports and providing respective testing teams wif all necessary communications, which enable their success
• Analyze business requirements and work closely wif project team members, technical leads and business partners to arrive at an optimal solution design, assist wif creation of test scenarios, test conditions, test cases and test data
• Address or escalate project issues affecting test planning and execution activities, communicate issues/risks/status to project stakeholders throughout teh engagement and Mentor teh testers
• Check teh status of each assigned task daily and resolve any issues faced by teh team members wif their tasks. Plan and organize teh noledge transfer to teh offshore testing team and self
• Insurity is a product company having more than 200 end clients operating under P&C Insurance domain
• Managed a team of 25+ QA engineers under managed services operating model along wif end client management
• Management of more 30 end clients for Insurity as a single point of contact for day to day project activities like their User Acceptance testing (UAT) testing, triage meeting, demand handling, SLA management etc.
• Implementation of Automation Regression framework. Perform test automation tool proof of concept (POC) and Design test automation strategy and frameworks Lead/participate in joint triage and negotiate problem validity and severity wif counterparts, work wif project management staff, develop teh project test schedule and specify needed resources to support plan
• Involved in overall STLC process along wif planning and managing them and taking them to closure
• Performing RCA, implementing action items, responsible for improving teh overall quality of teh product
• Providing subject matter expertise and technical guidance to teh team
• Taking calls wif end client, mid client and managing teh demands making a balance wif available resources
• Offshore coordination, work allocation, problem resolution

Confidential

QA lead

Responsibilities:

• Lead a team of 7 QA Engineers
• Management of 5 end clients for Insurity
• Involved in overall STLC process along wif planning and taking them to closure
• Handling triage calls, managing and tracking movement of defects
• Performing RCA, implementing action items, responsible for improving teh overall quality of teh product
• Taking calls wif end client, mid client and managing teh demands making a balance wif available resources
• Offshore coordination, work allocation, problem resolution.
• Guy Carpenter is a Reinsurance company providing end to end solution for reinsurance business
• Involved for teh verification of reports after migration from MS to Oracle database by running database queries.
• Involved in overall STLC process along wif planning and taking them to closure
• Offshore coordination, work allocation, problem resolution.
• Communication wif client providing status, planning of work, reporting.

Confidential

Team member

Responsibilities:

• QQPW (Quick Quote Policy Writer) is a web-based application used for purchasing Auto Insurance from teh Travelers Insurance Company. NGQQ (Next Generation Quick Quote) is an advanced version of QQPW in which teh application pages has been developed in Flash.
• Performed regression testing of QQPW using Maestro- a QTP add on.
• Performing manual regression testing for NGQQ application.
• Maintenance of Scripts for QQPW regression.
• Comparison of XML files using EXAM XML TOOL.
• Technical assistance to other team members in resolving any issues.
• Preparation of noledge sharing documents.
• Defect reporting using Quality Center and sharing wif client.
• Insync is a web-based portal used by L&T Infotech for all teh HR related work processes. It was developed using teh .NET framework
• Designing teh look and feel of teh pages in teh application.
• Development of teh application using Microsoft .NET and SharePoint.
• Creating and executing test conditions and test cases.
• Requirement gathering and analysis wif teh Client (HR).