SUMMARY

• 13 years of IT experience in Product Management (2 years) and Quality Assurance (11 years)
• In Depth hands on Experience as Technical Product Manager for Scaled Agile Scrum Teams, working towards life insurance product rollout, transformation goal(s) legacy to digitalization and client experience.
• Experience in working with multiple Agile Release Trains containing many Scrum Teams, working across different technology and domain areas
• Experience as a Product Owner for System Team(s) at a Value Stream level helping Multiple Agile Release Trains containing different Scrum Teams value stream level services offered were Automation, Integration Testing, Environment Management and Test Data Management
• Excellent data knowledge and understanding of new issue, policy issuance, policy servicing and claim data flow & storage from one system to another.
• Hands on experience in data analysis and data mining working in Confidential, DB2, SQL, Oracle
• Strong Product Management in creating road maps for Scrum Teams, mapping to different Capabilities within a domain, from development until rollout and support.
• Have experience in laying out road map for different agile release trains, aligning with different priorities for Program Level Testing, Client Testing and eventually Product Rollout and Communications at a value stream level
• In Depth knowledge of end 2 end working of Life Insurance both Permanent Life Insurance Products, Confidential Products and Confidential.
• Have worked hands on in multi year and big budget projects with various technologies and domains other domains include Long Term Care Insurance, Health Care, Life Sciences, Auto and Property Insurance, Banking Compliance
• Strong performance testing experience, both hands - on and managing testing projects with performance testing, and functional automation tracks
• Effective in bringing in design thinking, and design thought process.
• Have designed automation of End 2 End Policy Issue Process running from different desktop applications, batch process, web applications
• Rich Test Management experience, interacting with multiple clients’ teams, development and testing teams, working both from Onsite locations and Offshore locations with multi-vendor-based projects
• Executed testing projects within budget, on time and with superior quality delivery proven success in multi-project, cross-functional environments with changing priorities
• Have merit of executing projects, playing role of a Product Owner and Test Manager / Test Lead, for prestigious clients like Confidential
• Clear and effective communicator with strong team management and meticulous planning, leadership and coordination abilities
• Currently in Confidential as Test Manager, working for a leading Confidential as a Product Owner for multiple scrum teams.

TECHNICAL SKILLS

Testing Methodologies: Scaled Agile, Iterative and Waterfall methodology

Scripting: Java Scripting, C Scripting, VB Scripting, XML XPATH Query, SQL Procedure and Queries, DB2 Queries, Excel Macros

Mainframe: JCL, VSAM, ISPF, Spool

Languages: SQL, PL/SQL, Java, VB, HTML, C and C++.

Tools: HP Load Runner 11.0, HP Performance Center 11.0, HP ALM 11.5, BMC Performance Perceiver, CA LISA 5.0.29, Microsoft Dynamics (CRM), VSTS, Crystal Reports, SOAP UI; with limited exposure in using Wiley, working with tools like QTP, RFT and Test Partner

DB Tools: Rapid SQL, Oracle (TOAD), SQL Server Management Studio, WinSQL

Version Control: VSS, Dimensions, Tortoise SVN, SharePoint

Operating Systems: Windows 2000, Windows XP, Window 7 & 8

Areas of Strength:

• Strong communication, analytical and technical skills and very much hands on
• Can quickly relate with business and has a knack for understanding Client requirements
• Strong in understanding data, database, flow of data from one system to another
• Strong in creating roadmaps for product management and driving milestones
• Strong life insurance domain end to end process
• Strong in creating test strategy and approach, test effort estimation, requirement analysis and review, test planning, tracking, analysis, managing test Automation and performance tracks, change management, risk management, status reporting to clients/sponsors, and implementing quality standards
• Have lead teams and been part of part of teams, in making successful delivery and engaging in different testing, but not limited to
• System-Functional Testing, System To System Testing
• System Integration Testing, End To End Testing
• Regression Testing
• Managing Acceptance Testing
• Coordinating End User Testing and Managing Training to End Users on the developed product
• CRM Testing, Data Base Testing, Mainframe Based Application Testing & Web Services Testing
• Automation and Performance Testing
• Have an in-depth knowledge of the Insurance Service Industry with special understanding of the Enterprise Document Management System (EDMS) Outbound and Inbound
• Have good knowledge of Microsoft’s CRM tool MS Dynamics
• Great team builder and team player, carrying a positive ‘Never Give Up’ attitude
• Always ready to take up bottom line responsibility and complete the task in hand with utmost quality
• Always creating a lively environment within and around the team, keeping everyone’s spirit high

PROFESSIONAL EXPERIENCE

Confidential

Technical Product Owner (PO)

Responsibilities:

• The client is adopting the Confidential mortality tables and is also re-designing the entire whole life insurance, Confidential life insurance products that they sell today.
• This affects all the company’s core insurance processing systems - from sales illustrations to claims system.
• The entire data model for storing and interfacing data across systems have to be changed to accommodate all new data elements needed for the new products as well as for the re design.
• The client is also moving their Confidential life insurance administration system from packaged Confidential oracle solution to their own custom mainframe transactional based data model environment.

Environment: TFS, DB2, Rapid SQL, REXX, RANOREX

Confidential

Test Manager & Integration Testing Lead

Responsibilities:

• The client was re-designing and rolling out their Disability Insurance Products, for Personal & Business line
• The data model to store, process and communicate across system need to change for the re-designed products.

Environment: DB2, Rapid SQLSQL Server, HP ALM, Microsoft Share Point, VB Scripting for Macros

Confidential

Test Manager

Responsibilities:

• The client has multiple enhancements planned to the existing Claim System.
• The project involves in doing performance testing for the application in view with the enhancements to ensure that the application still meets the performance goals.
• The project also has functional automation to create a good regression suite for the entire ‘Claims System’

Environment: CA LISA 7.0.2, Java Scripting, JIRA, XML XPATH Query, WinSQLPerformance Testing responsibilities include -

Confidential

Integration Lead

Responsibilities:

• The project involved testing of the new CRM solution for the client; the client was moving from its legacy Seibel based CRM solution to Microsoft Dynamics.
• The testing scope involved functional testing the customized Microsoft CRM Dynamics for the client integration testing the flow of data from front end business application into the new CRM Dynamics application and then out to downstream systems data migration testing for data movement from the existing system to the new Microsoft Dynamics system application integration testing for the various applications launching out from the new CRM Dynamics application

Environment: Microsoft CRM Dynamics, DB2, SQL Server, HP ALM, Microsoft Share Point, VB Scripting for Macros

Confidential

Performance Test Lead

Responsibilities:

• CITCOMMT Performance is the Performance Testing Project for the Citi Compliance Team.
• The project involved in doing performance testing for a wide range of Applications within Citi Compliance.
• The Team was involved in evaluating application performance under various load, bench marking response times for business transactions and identifying performance bottlenecks
• Load Runner 11, C Scripting for LR Scripts, Performance Test Center 11, BMC Perceiver, Microsoft Share Point, VB Scripting for Macro

Confidential

Test Lead

Responsibilities:

• Rollout of automated business service requests to Home Office teams from all the business lines.
• This enabled the servicing of all the business requests easily accessible, always traceable and reduced the overall effort required in servicing the client need.

Environment: DB2, SQL Server, HP Quality Center, Microsoft Share Point, VB Scripting for Macros, SOAP UI, Load Runner, QTP

Confidential

Test Lead

Responsibilities:

• Making changes to the Policy Change system of the Entire Long-Term Care Insurance Application for the client
• Introducing a new Long Term Care Insurance product to the market for the client Confidential Long Term Care

Environment: SQL Server Management Studio, Crystal Reports, Microsoft Share Point, Visual Studio Team System, Test Partner

Confidential

Test Lead

Responsibilities:

• The project dealt with Performance Testing and System Testing of Pfizer’s internal/global applications.

Environment: Mercury Load Runner 8.1, Mercury Performance Test Center 8.1, Mercury QTP, Mercury Quality Center, VSS, Dimensions

Confidential

Test Analyst / Tester

Responsibilities:

• The client was planning to move from its legacy system named Diamond to QNXT 3.2.
• All internal applications/processes that ran around Diamond needs to be converted to use QNXT 3.2.
• Testing of these newly developed applications/processes was assigned to the QA Team.
• The applications were broadly classified as Interface, Reports, Trouble Shooters, Letters and ETL (Extraction, transaction and loading).

Environment: QNXT Application, SQL Server, Oracle (TOAD), RFT Tool, VSS