Quality Analyst Resume

SUMMARY:

Overall 10 years of professional experience in store POS, back office solutions.
Experience as an Oracle Retail POS Quality analyst, Inventory managements - Stock counts, item price maintenance
Worked on Supporting and testing Oracle Retail RMS - Item creation, Item uploads Purchase order creations.
Worked on creating the business use cases and from FRD and project solutions.
Experience in creating the test plan, test scenarios and test cases.
Managed the triage call for Unit test cycle, SIT and UAT cycles.
Good understanding of test execution and result capture and dealing with multiple stakeholders.
Experience in restaurant POS applications testing and managing.
Played crucial role in successful execution of various implementation projects and stabilization.
Effective communication and an excellent team player.
Skilled in understanding project needs its strategic direction and identifying initiatives that allows meeting the respective strategic goals.
Familiar with oracle support and Meta link in raising SRs for base issues and coordinating with Oracle support team.
Hands on experience in both Xstore and ORPOS, RMS, Inventory management systems.

TECHNICAL SKILLS:

Product: Oracle retails store solutions - Xstore/POS, back office, Xcenter/Xadmin

Databases: Oracle 10/11/12, MS SQL

Operating System: Windows XP/Vista/7/8/10/ 2008 server and above and Linux

Database Tools: SQL Developer, Razor SQL

EMPLOYMENT HISTORY:

Confidential

Quality Analyst

Responsibilities:

Understanding business requirements around Items managements, various promotions downstream all the way up to POS systems.
Daily operation, tenders and reconciliation process.
Have written the test scenarios and test cases.
Test execution in 3 cycles.
Integrated with development team to explain brief about the issues.
Tested ORPOS 13.4 POS version, Central office and back office.
Working on End to End functional testing.
Leading the QA and Support Team.
Interface testing from the Source systems.
Worked on Data purging and deployment errors.
End to end integration support for Xstore.
Involving in requirement gathering.
Prepared the Discount mnt for the client.
Involved in store rollouts and go live in production planning.
Validation of inventory data and discounts to be deployed on the store.
Monitoring Xadmin deployments and Managed Xadmin alerts.
Customer and employee data validation.

Confidential, Stanford, California

Store Manager

Responsibilities:

Developing sales/marketing initiatives and nutritional programs
Hiring,, and developing culinary team and conducting performance appraisals (mid-year and year-end)
Developing program/recruitment efforts
Developing catering program in conjunction with retail operation

Confidential, San Francisco, California

IT Coordinator

Responsibilities:

Managing workflow balancing the division of responsibilities among state employees on each shift
Managing Restaurant IT Coordinator, developing, managing, updating, documents, and supporting restaurant technology systems including software and hardware support, configuration management, quality assurance, third - party vendor application support, and general user support.
Determining when and whether to call employees in to cover staffing needs (eg . sick calls, vacation relief medical leaves, volume changes, etc.)
In conjunction with department leaders determines number of employees needed by shift and monitoring employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitoring daily labor planning and schedules employees.