SUMMARY

• 15+ years of Quality Assurance & UAT experience, leading testing & delivery of Quality software, products, systems, and applications in variety of industries & domains, including Healthcare, Financial services, Retail, Digital media, Legal, E - commerce, BI Reporting, Analytics, Salesforce & Oracle CRM
• Expertise leading QA & UAT testing, planning and implementing new processes, strategies, procedures and tools for effective testing, defect tracking, status reporting and problem resolution in an Agile environment.
• Experience structuring, leading & mentoring teams towards successful testing on multiple projects
• Experience triaging Production issues & acted as a Production Support Manager
• Hands-on experience in testing Software applications manually and using various tools like HP Quality Center(ALM), Jenkins, TestRail, Jira, TFS, Python & Selenium
• Hands on experience with all phases of Software Development Life Cycle (SDLC), Rational Unified Process, Agile, DevOps, Service Oriented Architecture (SOA), Micro Services and QA methodologies.
• Highly motivated, ability to work independently, organized and results oriented with excellent interpersonal, communication and presentation skills with capability of adapting to new and fast changing technologies.

TECHNICAL SKILLS

Testing tools: Jira, Selenium, Visual Studio, Team Foundation Server(TFS/VSTS), Azure DevOps, JMeter, TestRail, Quick Test pro (QTP/UFT), Performance Center, LoadRunner, Quality Center ALM

Operating Systems: Windows, UNIX, Mainframe, Andriod, iOS

CRM: Salesforce, Oracle CRM

Version Control Software: GitHub, BitBucket, SVN, CVS

Languages: Python, C#, Java, SQL.

Databases: DB2, Oracle, SQL Server

Scripting Languages: JavaScript, VB Script.

Methodologies: RUP, UML & Agile

Datawarehouse: Informatica-Power Center (ETL)

Content Management System(CMS): Drupal, Teamsite

PROFESSIONAL EXPERIENCE

Confidential, Minnesota

QA & UAT Analyst

Responsibilities:

• Hands-on UAT testing & lead UAT sessions with Product Owners to carry out User Acceptance Testing of ProtectWell app across Web, ReactNative(iOS/Android), Client Portal, IVR & Scanner App
• Co-Ordinated Quality Assurance activities and acted as a QA Liaison with offshore development partner based out of Europe & North America
• Document all UAT test cases and results for ongoing Weekly & Biweekly Sprints
• Attend daily SCRUM calls for ongoing projects
• Worked with offshore QA team to make sure testing coverage and processes were followed
• Triaged defects discovered during the testing phase with QA, Dev & Product to prioritize high/critical defects and get them resolved in timely manner
• Provide QA & UAT sign-off for every release

Environment: ReactNative(iOS/Android), Angular, BI Reports, Cosmos DB, Selenium, SauceLabs, Gatling, Azure DevOps, Agile, IVR

Confidential, New York, NY

QA Analyst

Responsibilities:

• Hands-on UAT testing of Salesforce application, Reporting/Analytics Dashboard & Data transformation logic
• Tested Confidential ’ Confidential Salesforce platform designed for Leads, Contacts, Accounts, Rewards, Campaigns, Opportunities, Orders and Services using Use Cases
• Validated Email Campaigns, Cases, Contacts, Accounts, Date and BI Reports entities in Service cloud application & Big Data using advanced SQL queries
• Wrote test cases for target to source data mappings & validated the same on Salesforce
• Co-ordinated with Business UAT teams on this project through all phases of testing
• Collaborated with multiple team members by attending daily Scrum call in an Agile env
• Defect tracking & managing all aspects of testing using Jira & ALM Octane
• Reviewed Business & Technical Requirements and use them to create Use Cases & other test documents
• Validating test results, defect logging and generating defect & upper management status reports

Environment: Big Data, Hive, Jira, SQL, Snowflake, Informatica ETL, ALM Octane, Marketing Analytics, Salesforce, AgileOne (Analytics Dashboard), BI Reports

Confidential, Matawan, NJ

UAT Lead & Quality Assurance Analyst

Responsibilities:

• Managed User Acceptance Test(UAT) process with internal clients for Confidential ’ Confidential implementation of multi-million dollar transition project from legacy to newer platform. Provided daily KPI reports & teach business users to test, use testing tools, reporting and importance of Quality Assurance
• Tested the newly re-designed application and ongoing releases for Confidential ’ Confidential other application suites
• Tested data mappings & data integrity for Data Migration project using SQL Queries
• Lead onsite & offshore UAT team members & mentored them on best UAT practices & test processes
• Daily review of team’ Confidential test development work using Visual Studio, JIRA & TestRail
• Day to day collaboration with multiple Project leads and managers on SCRUM calls for testing needs
• Implemented QA procedures, process & test setup in an Agile development env
• Reviewed & participated in gathering requirements & functional specs for test planning & test creation
• Daily tracking & review of defects with testing team & work on remediation & prioritization them with Product owners
• Identified test cases for Automation testing & created Automation & Performance testing strategy using Python, Selenium & JMeter tool respectively
• Created powerful Regression strategy for growing application testing scope across multiple browsers, platforms & mobile devices using BrowserStack
• Supported testing during production launches and post-production testing
• Acted as an interim Production support manager, managing prod issues, prod logs tools like Splunk & prod support developers
• Managed testing operation using Visual Studio, GitHub, TestRail & Jira

Environment: .Net, Agile, BDD, Microservices, Dockers, API, CI/CD, C#, JavaScript, Jenkins, MySQL, Couchbase, Jira, Jenkins, BrowserStack, BDD Specflow, Splunk

Confidential, NYC, NY

Lead Quality Assurance Analyst

Responsibilities:

• Managed a team of onsite & offshore QA resources on multiple projects through all phases of testing across web & mobile
• Restructured QA teams by identifying & on-boarding offshore & onsite partners to a create a single team of professional test engineers
• Manage and oversight all QA/UAT environments, coordinate release schedule with developers, project managers, product owners using Jira
• QA point of contact for the company leadership, cross-functional teams & external partners
• Hands-on testing of builds across various browsers, tablets & mobile devices (native & web) using Jenkins services, Hockey App, Charles Proxy & BrowserStack
• Work collaboratively and proactively with QA Teams, Development SCRUM teams and others to plan releases, troubleshoot issues and resolve bugs
• Created documents that outlined QA standards & procedures for the organization
• Implemented process & techniques to efficiently manage quality & project delivery from external vendors & in-house teams
• Attended daily scrum calls for various projects & ran QA scrum to discuss issues & statuses

Environment: Agile, Java, Drupal, MySQL, Jira & Jenkins, Charles Proxy

Confidential, New York, NY

QA Analyst

Responsibilities:

• Lead the onshore & offshore QA Team on multiple projects
• Day to day interaction with project teams, technical architects, testers & developers during project builds, for maintaining tight project deadlines & defect reviews
• Reviewed Business & Technical Requirements for projects & enhancements.
• Wrote and executed system test plans for the application including functional, usability, integration, browser compatibility, performance, installation, load and stress tests.
• Tested CRM system used for Sales & Marketing leads
• Prepared test data, test release reports, test result analysis, performance analysis & estimation of project tasks for communication to the upper management
• Implemented Test Automation Framework
• Designing, scheduling & implementing QA processes as per clients requirement.
• Reviewed & walk through the strategies, test plans, test cases & test results with the project team
• Mentored QA & Business teams on several occasions for effective testing
• Tested Real-Time market data feeds in an Informatica environment
• Executed end-to-end, unit, functional, Security, UAT and regression testing for various builds & maintenances in an AGILE environment
• Performed rigorous Database validation & integrity testing using SQL queries
• Validating test results, defect logging and generating defect reports for defect tracking using HP Quality Center
• Performed Scalability, Performance and Load Testing using HP Performance Center (System Analysis, Creating Virtual User Scripts, Defining User Behavior, Running Load Test Scenario, Monitoring the Performance, Analyzing results & system performance)

Environment: Agile, J2EE-Java, .NET, QuickTestPro (QTP), Business Objects, Crystal Reports, Windows, Mainframe, XML, HTML, SQL/PLSQL, Oracle, UNIX, Sun Microsystems Solaris, Netscape, Internet Explorer, Weblogic, LoadRunner, HP Performance Center, HP Quality Center, Access, Informatica ETL, Microsoft Share Point, CVS & SVN, Oracle CRM

Confidential, New York, NY

QA Analyst

Responsibilities:

• Responsible for testing Stock Options application
• Interacted on day to day basis with developers, testers, architects & stakeholders
• Executed business validation on Order Routing to the see how the trade engine handles trades and order execution
• Trained the entire department on the new SOA system and ways to effectively use it
• Designing, scheduling & implementing business acceptance testing processes as per client’ Confidential requirement
• Wrote and executed SQL queries to validate data

Confidential, Boston, MA

QA Tester

Responsibilities:

• Quality assurance testing for the entire ALD project from initiation to production.
• Performed Database testing using SQL queries to validate and verify that the data is as per the business logic.
• Following SDLC process for Quality Assurance testing and planning.
• Executed end-to-end, unit, functional, UAT and regression testing manually as well as by using Rational Robot.
• Developed and executed Use Cases for testing.
• Executed parallel testing with Clients using Shell scripts in the UNIX environment.
• Ensured that whole testing operation was properly executed and documented using Rational Test Manager.
• Executed, analyzed and tested Actuate reports for various clients.
• Planned the whole testing operation which includes writing the Test Plan, Test Scripts and Test Cases.
• Wrote and analyzed Business Requirements for various phases of the system.
• Tested tax/accounting and financial reports for any gaps.
• Worked on hardware migration project of Confidential .
• Mentored colleagues on several occasions for testing techniques.

Environment: .Net, Java, Rational Robot, Rational Test Manager, Rational ClearQuest, Windows, HTML, SQL/PLSQL, Oracle 9i, UNIX, Mainframe, Netscape, Internet Explorer.

Confidential, Hopewell, NJ

QA Tester

Responsibilities:

• Responsible for working with the Program Manager and Sponsor to ensure that the product is clearly identified and is what the team will be working towards delivering.
• Created, maintained and executed Test Plans for various enhancements.
• Tested Tables and other information on the Database for Data Validation and consistency using SQL queries.
• Tested Merrill trading platform for execution of different stock trades
• Tested entire application manually as well as by Automation using Rational Tools.
• Maintained and enhanced the existing automation test scripts.
• Diagnosed system problems, verified, recommended, documented and Tested Solutions.
• Maintained and Executed Testing assets using Rational ClearCase.
• Developed automated scripts for sub-application using Rational Robot.
• Identified Testing Requirements and Setting of the test environment.
• Planned the whole testing procedure using Rational Test Manager.
• Conducted meetings/interviews with stakeholders and participated in joint sessions to collect business/functional requirements and to review and baseline the design documents.
• Carried out Performance testing using LoadRunner for a web-based application.
• Analyzed every possible defect using Rational ClearQuest and made sure that the application is defect free and meets the standard and quality.
• Contributed to the development, implementation and execution of Regression Tests.

Environment: .Net, Java, IBM Rational Test Manager, IBM Rational ClearQuest, IBM Rational ClearCase, LoadRunner 8.0, Windows, HTML, SQL/PLSQL, Oracle 8i, DB2, UNIX, Mainframe, Netscape, Internet Explorer.