Quality Assurance Manager Resume

SUMMARY

Collaborate across the organization to ensure quality products and services, customer satisfaction, and regulatory and certification compliance.

Core Competencies

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Manager

Responsibilities:

Confidential

IT Compliance Analyst

Responsibilities:

Compliance validation of the bank’s applications’ user access
Forensic research, analysis, and reporting of password compliance
Reconciliation of employee terminations, suspensions, and transfers discrepancies
Creation and author of procedure documentation
Conduct contractor training
Quality system management
Maintenance of ISO 9001/AS9120 certification
Development and maintenance of key performance metrics
Policy and procedure development
Facilitation of CAPA process and root cause analysis

Confidential

Quality Consultant

Responsibilities:

Successfully implemented and maintained initial ISO9000 certification in USA, Canada, and Mexico
Executive management liaison for customer quality issues
Quality System design and management
Corrective and Preventive Action responsibility
Quality audit design and compliance
Traveled domestically and globally to deliver quality training and audits