SUMMARY

• Quality Assurance Manager with over 20 + years of project management experience with emphasis on testing methodologies excels at managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build successful solutions for clients.
• Experience includes leading large project teams of 50+ people from requirements gathering through deployment (managing complex projects)
• Experience managing several Human Resources (HR), Finance (FIN), Supply Chain Management (SCM) and Campus Solution (CS), Software Development Life Cycle (SDLC) implementations (7.5 - 9.2) and upgrades with experience in all aspects of project lifecycle including vendor selection, project costing, scoping, planning, complex requirements, configuration, process analysis and change management
• Expert in information systems technology, project planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling, planning, and tracking of results.
• Extensive Test/Release Management experience consisting of test planning, preparation, and execution by Leveraging System Development Life Cycle with both White and Black Box Testing including Agile
• Extensive Project Management, business process design and process improvement experience
• Attends to details with strong organization skills; ability to set and negotiate priorities
• 10 years of analyzing, preparing, conducting Request for Proposals (RFP)
• 20+ Years of Information Technology experience.

TECHNICAL SKILLS

• CRM
• Legal
• SharePoint
• OBIEE
• Authoria iTracks
• Oracle Applicate Testing Suite
• HPQC (HP Quality Center)
• JIRA (Xray)
• Quality Center Load runner
• Fluid User Interface
• Kronos
• Rational (Clear Quest and Case)
• ALM Octane eCommerce (Retail)
• HPQC (Portal Test Framework)
• SharePoint (Team Site)
• HPQC (HP Quality Center)
• Microsoft Office (Suite)
• MS Project
• MS Visio

PROFESSIONAL EXPERIENCE

Quality Assurance Test Lead

Confidential

Responsibilities:

• Sponsor and direct the management of high profile or key projects/programs to ensure success of the business expectations, focusing on areas of opportunity for significant change
• Work with business and development teams to understand product vision and requirements
• Work with business stakeholders, product, and project managers to identify UX, UI and store needs based on requirements, translate them into UAT script for both backend and frontend experience
• Implement user acceptance testing (UAT) to ensure delivery of predictable, high-quality product release
• Manage a team of 15 offshore/1 onshore Tester
• Track and monitor key implementation milestones to ensure ability to successfully deliver on critical metric
• Managed the System Test ad UAT Test Phases and lead the cross functional team to implement UAT
• Identify and report bugs (Publish test result, defect summary, and daily/weekly status report to all the stakeholders) Identify change requests/enhancements for next phase based on the UAT results
• Define testing / QA strategy, quality gates and create the formal QA processes, procedures, and best practices to ensure efficient, effective testing
• Partner with execution teams to develop strategic implementation plans before passing to existing teams for business-as-usual execution
• Define quality metrics, gather, and analyze data and implement QA/UAT process improvements based on analysis results
• Improve or maintain the formal QA processes (set-up JIRA and Octane), procedures, and best practices to ensure efficient, effective testing for both enhancement and regression testing
• Develop & review of Integration, regression test plans to perform measures and certify the product quality
• User acceptance testing/product QA for ongoing deployments and enhancement project implementation and launch

Quality Assurance Test Lead

Confidential

Responsibilities:

• Develop testing strategies, set up test schedules, and set check points for test phase completeness
• Compile accurate records of tests performed to verify products meet specifications
• Run the daily defect triage meetings
• Communicate test results effectively to support defect triage
• Analyzing performance test results and work with technical teams to resolve bottlenecks
• Perform prediction / modeling analysis during early SDLC phases
• Measures and monitors performance of various layers involved in end-to-end system
• Creates the performance strategy, non-functional requirement analysis, test closure reports, Go/No Go report

Quality Assurance Test Lead

Confidential

Responsibilities:

• Leadership role in the execution of all test phases -- functional testing, integration testing, testing, load testing, performance testing and user acceptance test (UAT)
• Lead Operations Readiness Review, Production Readiness Review with various stakeholder groups
• Manage and mentor direct and matrix reports
• Develop testing strategies, set up test schedules, and set check points for test phase completeness
• Plan allocation of team resources to accomplish the test objectives
• Compile accurate records of tests performed to verify products meet specifications.
• Communicate test results effectively to support defect triage
• Analyzing performance test results and work with technical teams to resolve bottlenecks
• Perform prediction / modeling analysis during early SDLC phases
• Measures and monitors performance of various layers involved in end-to-end system.
• Creates the performance strategy, non-functional requirement analysis, test closure reports, Go/No Go report

Quality Assurance Test Manager

Confidential

Responsibilities:

• Creates, analyzes, and publishes relevant quality metrics and measures across teams to communicate application and release quality, and to address technical debt, risks, and other quality issues.
• Guides the development of test strategies and automation plans within Agile and Waterfall development methodologies utilizing open source or commercial automation tools, packages as applicable
• Ensures that the quality engineering discipline builds and utilizes robust, scalable test frameworks
• Championed performance testing strategy and execution across all enterprise applications
• Partners with cross-functional management teams to establish and deliver upon strategies for the Continuous Delivery development model
• Promotes the adoption of Test-Driven Development and Behavior Driven Development software processes, promoting high-functioning applications through robust comprehensive test coverage

Quality Assurance Test Manager

Confidential

Responsibilities:

• Provided inputs to Test Plans and Test Schedule
• Managed the defect resolution with system integrator.
• Defect tracking and management, including chairing defect management meetings.
• Participated in entry/exit criteria review.
• Provided inputs to Test Summary Report
• Prepared ST/SIT/E2E Test Plan & Test Completion Report
• Coordinate with the development team to ensure the readiness of test environment and ongoing test environment management

Quality Assurance Test Manager

Confidential

Responsibilities:

• Manages the processes and people to ensure quality products meets defined business requirements and design specifications.
• Manages quality assurance teams to ensure the development of systems and processes meet REIs quality assurance standards across the software development lifecycle.
• Led cross-functional QA efforts across multiple projects within a release ensuring accurate, on-time delivery of required functionality with production-ready quality
• Built strong working relationships with a diverse group of technical and business partners
• Provide project status, metrics and process innovation to rproject leaders, business leaders, sponsors and executive leadership
• Expert understanding of, and competency in, creating comprehensive test plans, test cases, resource plans, test schedules, and other QA work products. Own the development and delivery of test strategies, test plans, schedules and test summary reports
• Collaborated with leaders of other technology or business functions and platforms including architecture, strategy, operations, with vendor partners to understand and deliver QA capabilities
• Triage post go-live issues during stabilization period
• Works directly with senior management to solve complex technical problems related to specific business issues
• Managed SharePoint for test execution and defect management and metric reporting
• Demonstrated deep details during the full software development life cycle, from conception, design, implementation and testing to documentation, delivery and maintenance
• Owned and created presentations pertaining to testing strategies including best practices to internal/external stakeholders.
• Provided and/or reviewed time estimates, technical recommendations, and proposed test solutions based on technical and business requirements

Quality Assurance Test Lead

Confidential

Responsibilities:

• Created Project Schedule and Timelines
• Produced stage plans, highlight reports, risk logs, requests for change and created project schedules and timelines
• Provided strategic direction during the implementation stages
• Managed the client expectations by ensuring the delivery of the highest quality service
• Managed the software QA team, providing leadership and guidance for QA team members
• Provided leadership of the QA testing team for both manual testing; and associated environments, processes, documentations including test plans, test cases/scripts, and bug reports
• Manage and coordinate system, Integration, payroll parallel and user acceptance testing activities for multiple hospitals
• Maintain application testing project timelines, provide regular status reports, coordinate staffing to ensure on schedule completion
• Worked directly with senior management to solve complex technical problems related to specific business issues
• Managed HPQC for test execution and defect management
• Directed the coordination of all implementation tasks involving third party vendors as well as provided consultation to clients on the testing phases

Quality Assurance Test Manager

Confidential

Responsibilities:

• Leads a high performing team that delivers:
• Overall testing strategy
• Preparation of test specifications working with functional design teams
• Preparation of test plans and build of these plans within defined tool for documentation
• Resource management of teams that will perform activities of test script build and test plan creation
• Works collaboratively with the IT-Plan organization to understand incoming demand and perform resource management.
• Develops strategies around software and application testing in areas of new functionality, integration testing, and UAT
• Provides recommendations for regression
• Established and nurtured relationships with key 3rdparty partners and providers.
• Develops long term vision/strategies for the quality Center of Excellence (COE) and collaborates with service transition for successful execution
• Aligns Testing priorities with business direction and IT strategy
• Creates and manages departmental budgets and monthly financial forecasts. Oversees budget execution of subordinate managers and teams
• Leads and inspires teams that work effectively and in harmony across the entire IT and Business organizations

Quality Assurance Test Manager

Confidential

Responsibilities:

• Defined the scope of the project in collaboration with senior management
• Created a detailed work plan which identifies and sequences the activities needed to successfully complete the project
• Developed System and Integration Test Strategy and Test Plans (PeopleSoft HCM 9.2 Project) and the Defect Resolution Management (Triage) Process
• Planned and had oversight of the system, integration and acceptance tests and coordinated the execution of these plans
• Responsible for the approval of all testing deliverables and achievements for the testing milestones during the project
• Lead a team of QA Analysts and Test Analysts in the development and execution of systems and application testing activities including strategy, planning, estimation, test case design, test automation, traceability, test execution, defect management, and test reporting
• Assigns personnel to various assignments and managed their activities, setting goals and developing consistent quality assurance and technology testing procedures that aligns with business objectives and standards
• Communicated project status and escalated issues to direct managers, program managers, and internal and external development partners. Prepared and manage risk management plans

Quality Assurance Test Manager

Confidential

Responsibilities:

• Escalated issues promptly that could impact project
• Created Project Schedule and Timelines
• Produced stage plans, highlight reports, risk logs, requests for change etc
• Provided strategic direction during the implementation stages
• Performance test planning, execution and reporting.
• Managed the client expectations by ensuring the delivery of the highest quality service
• Monitored staff & team performance and progress
• Managed the software QA team, providing leadership and guidance for QA team members
• Provided leadership of the QA testing team for both manual testing; and associated environments, processes, documentations including test plans, test cases/scripts, and bug reports
• Manage and coordinate system, Integration, payroll parallel and user acceptance testing activities for multiple hospitals
• Maintain application testing project timelines, provide regular status reports, coordinate staffing to ensure on schedule completion
• Provide single point of escalation for Project teams for any testing. Ensuring any unresolved problems or issues are properly documented, escalated and monitored
• Proactively identify ways to improve quality of the platform and mentor Quality team members
• Produces statistics and track metrics on QA testing against the plan and drive improvement ideas based on those metrics

Quality Assurance Test Manager

Confidential

Responsibilities:

• Organized and guided project operations throughout the course of the project
• Manage all project test phases and testing activities (including leads and testers from all functional areas of testing), as applicable, including Test Estimates, Unit, Integration and System Testing, and Performance, Load and Stress Testing, and User Acceptance testing
• Managed HPQC, all modules including Performance Testing. Analyzed business challenges & translates them into requirements, solutions, and estimates to complete installations, implementations, and customization of performance test tools project objectives
• Provided leadership of the QA testing team for both manual testing; and associated environments, processes, documentations including test plans, test cases/scripts, and bug reports
• Work with Standards & QA Team to manage all test activities in HP ALM/Quality Center and in accordance with the Quality Gate Reviews
• Established service level agreements (SLA’s) leveraged to monitor the service level delivery including implementation escalation procedures
• Manage and coordinate functional and user acceptance testing activities for multiple applications
• Define and develop processes and procedures in support of functional testing and user acceptance testing
• Maintain application testing project timelines, provide regular status reports, coordinate staffing to ensure on schedule completion
• Provide clear documentation trail for test requirements, test procedures, test reports and any testing anomalies
• Coordinate work with external or on site suppliers (including scheduling, work load leveling, task prioritization, etc.)
• Develop and reinforce an overall team goal of high quality, on time results
• Work with various application teams and core teams to coordinate and prioritize activities
• Provide active team leadership through technical mentoring, frequent feedback, and transparent communication of team goals and priorities
• Support process development activities Manage and coordinate functional testing activities for multiple applications.
• Define and develop processes and procedures in support of functional testing and user acceptance testing leveraging White and Black Testing and Agile Testing
• Maintain application testing project timelines, provide regular status reports, coordinate staffing to ensure on schedule completion
• Demonstrated proficiency in Software Testing of applications that complied with the applicable organization’s Software Development Lifecycle Methodology standards