SUMMARY:

• JIRA, Confluence, Zoom, Slack, Github, Confidential 4690 OS, Sky OS and Gold Image creation/Imaging.
• Confidential, Looper, xDus, Concord, Super Putty, Command line, Citrix Gateway, Poshost & Hazr.
• Packages, zaps, GSA’s, platforms, operating systems, SIGUI’s and Fuel/Market package software up - leveling.
• Retail Link, Decision Support, HOST, Confidential AS400, Remedy, UPRL, Citrix, Apache Geronimo and Hagar.
• Linux, Unix, AIX, Windows Servers, Chassis & AMM’s, IMM’s and stand-alone servers for Confidential & Confidential .
• WASP Barcode & Shipping Label Creation, UPC, UCC, EAN 12/13/14.
• PeopleSoft, ACT, Monster/CareerBuilder/ Indeed job posting/recruiting/third-party sales, HR Mgmt. & negotiation.
• Microsoft Word, Excel, Power Point, Publisher, Picture Manager, Outlook & Outlook Express.
• QuickBooks Enterprise Solutions for Manufacturers & Wholesalers: Versions 6.0-9.0.
• Maptuit, PC Miler, Getloaded.com, Internettruckstop.com, TMS, Lean Logistics and other online shipping sites.
• PDG Commerce & POS, DiCentral EDI, True Commerce EDI, Confidential AS400 & EDI for Petco, Confidential & Petsmart.
• FTP, SSL Certificates, Synchronization with QuickBooks & E-Commerce Websites and Bank Accounts
• EDI Synchronization & Automation with register, inventory, forecasting and order fulfillment.
• UPS, DHL & FEDEX online account integration with QuickBooks, shopping carts and multiple tiers for customers.
• Microsoft Office Small Business Servers, Remote Desktop/Website Hosting, Email setup & Database Synchronization.
• Putty, Pageant, JIRA, Jabber, Zoom, Citrix, Command line, Box, Cloud, Confidential 723-786 series servers and S6/S7 SCO’s.
• NCR SCO’s from R5, R6, SS90 to the R6 Lite and cloud hosting. NCR Handheld Scanners, Scales and head units.
• Symbol MC40’s, MP6 and & 7000’s scanner scales, handhelds and other Point of Sale (POS) hardware.
• VeriFone Debit Units MX860-MX915 and Ingenico Debit Units ISC6550, ISC250 & ISC480.
• Cash and coin recyclers; Japan Glory Machine bill changers, Rt300 and Rt350.
• Firmware upgrades for Confidential servers, Debit Units, scanner scales and Digimarc enablement.

PROFESSIONAL EXPERIENCE:

Confidential

Release Management: Software Deployment and Validation

Responsibilities:

• Managed daily deployment of GSA packages to 12+ QA POS Controllers’ used for Dev & Testing.
• Responsible for 34+ Weekly QA POS controllers’ GSA’s for all Development & Testing within QA.
• Troubleshooting logs for any failure of packages, GSA’s, zaps, SIGUI’s, OSs’s and fuel service packages.
• Up-level, back-level & deployment of GSA platforms, packages, zaps, SI’s and OS’s.
• Validation & troubleshooting of all production and test environment Deployment Requests of aforementioned.
• Creation of site lists, site filters, deployment requests, cadences, activity logs & deployment incidents in JIRA.
• Responsible for all new sites and relocation sites’ controllers’ setup/update to production levels.
• Gold Image: Backup, new software installation, validation & image creation for Star South and new stores to receive/used for all Development controllers, QA, lab systems, new stores and relocated sites.
• Gold Image Controller hardware upgrade to new Confidential controllers, software/image inflation/backup.
• Gold box, Developer and QA controller imaging, inflation and setup/configuration on the Confidential network.

Confidential

Development Support- Infrastructure Specialist

Responsibilities:

• Build new Developers Controller-Terminals with unique node ID’s and store #’s.
• Test peripherals and setup for each Developer to complete an environment like stores’.
• Online, I.P., troubleshoot and repair/replace bad and/or out of date Dev & QA POS systems.
• Setup in-house and remote labs and network such as Acxiom, Western Union, Pharmacy and Optical
• Worked with Sr. Technical Experts to build new products and test labs for QA and Demonstration to VP’s.
• Maintained inventory for Development, POSI and QA at a 3rd party facility; servers, drives, peripherals and all hdw.
• Imaged and up leveled Developers’ servers, lab servers and Gold Images.
• Installed the first of many products within the Confidential and Confidential ’s Club environment; S7, S6, Confidential ’s Kiosk, Returns Desk, Digimarc,Everseen, Money Center, SS90 and multiple hardware testing trials.
• First point of contact on how to install new hardware from suppliers and levied changes to products before production.
• Maintained documentation on how to steps and setup for Technicians and Developers relative to new products.
• Created, updated and changed Software Configuration for all servers and controller characteristics.
• Organized, palletized and setup 20+ registers, servers, switches, and SCO’s for WM Annual Shareholders week.
• Maintained inventory for all WM hardware, domestic and international as well as serviced the Gold boxes at Confidential .
• Tested new software on old and new hardware to test for issues and note work-a-rounds.
• Disseminated knowledge/findings of opportunities for improvement and potential issues to Confidential .’s and Mgmt.
• One of two employees allowed to bring in and remove hardware from Confidential and Confidential .

Confidential

Server Support Analyst

Responsibilities:

• First point of contact for troubleshooting and driving Critical & High Impact customer issues on 1st shift.
• Update Team Lead & Systems Integration Manager on Critical issues’ technical, logistics and current status.
• Prioritize Remedy ticket queues by troubleshooting & documenting critical issues first, then work the oldest.
• Troubleshoot hardware & networking issues via CLI, vendor specific websites & by RDP/ SSH/RSH/RDP.
• Document break fixes, procedures and server subject matter for Hardware L2 within SharePoint.
• Troubleshoot document and dispatch parts for Confidential Blade Centers, NAS’s and Storage systems.
• Confidential Blade Centers included AMM’s; replacing, configuring and harvesting from other sites.
• Chassis configuration, Network Interface, failover, power management & networking w/ storage.
• Harvested Media Tray for Winserv and assisted driving DR sites containing NAS’s within the chassis.
• HP NAS repairs included hard drives, system boards, dims, batteries, CPU’s, processors and VLAN configs.
• HP’s NAS’s consisted of standalone ML370 G3’s, G4, DL350’s, 360’s, 380’s and multiple models.
• HP ILO and server configuration after system board replacement via RDP, telnet or with tech on site.
• Confidential NAS work included bladed HS12’s, JS21’s, stand-alone xSeries 3550 M4’s, 3650’s and other models.
• Technical aspects for the Confidential NAS included hard drives, system boards, IMM & Public network configuration.
• System Storage included EMC AX4-5i’s & CX3-10C models, Confidential ’s DS3200 and Netapp N3300, N3700 & N5200.
• GUI’s & CLI utilized; Navisphere & Naviseccli, Confidential Storage Manager, SMCLi and RSH via VSRV’s for Netapp.
• Scope included hard drives, controllers, cache batteries, power supplies/sps’s, building logical drives and luns.
• Consoling direct w/ a tech on site, CLI commands and interfaces used for troubleshooting, repairs and validation

Confidential

Server Support Analyst

Responsibilities:

• First point of contact for troubleshooting and driving Critical & High Impact customer issues on 1st shift.
• Update Team Lead & Systems Integration Manager on Critical issues’ technical, logistics and current status.
• Prioritize Remedy ticket queues by troubleshooting & documenting critical issues first, then oldest.
• Maintain SLA, customer documentation and team’s plan of action to meet Confidential and Confidential ’s goals.
• Troubleshoot hardware & networking issues via CLI, vendor specific websites & by RDP/ SSH/RSH/RDP.
• Document break fixes, procedures and server subject matter for Hardware L2 within SharePoint.
• Troubleshoot document and dispatch parts for Confidential Blade Centers, NAS’s and Storage systems.
• Confidential Blade Centers included AMM’s; replacing, configuring and harvesting from other sites.
• Chassis configuration, Network Interface, failover, power management & networking w/ storage.
• Harvested Media Tray for Winserv and assisted driving DR sites containing NAS’s within the chassis.
• HP NAS repairs included hard drives, system boards, dims, batteries, CPU’s, processors and VLAN comfigs.
• HP models consisted of standalone ML370 G3’s, G4, DL350’s, 360’s, 380’s and 160’s, G8’ and G9’s.
• HP ILO and server configuration after system board replacement via RDP, telnet or with tech on site.
• Confidential NAS work included bladed HS12’s, JS21’s, stand-alone xSeries 3550 M4’s, 3650’s and other models.
• Technical aspects for the Confidential NAS included hard drives, system boards, IMM & Public network configuration.
• Scope included hard drives, controllers, cache batteries, power supplies/sps’s, building logical drives and luns.
• Consoling direct w/ a tech on site, CLI commands and interfaces used for troubleshooting, repairs and validation.

Confidential

Logistics Planning Manager

Responsibilities:

• Plan Lease Operators, I.C.’s, O.O.’s and all capacity in within DOT regulations while meeting goals & contracts.
• Book refrigerated freight via EDI, email, internet websites, faxes and B2B marketing.
• Build loads, code freight, set temperatures and manage customers’ information processes & maintain EDI compliance.
• Forecast truck availability, load count and customer commitments daily/weekly/monthly for maximum utilization.
• Serve as customers’ first point of contact for any issue, opportunity or question.
• Import EDI tenders, build loads in AS400, figure transit time, set appointments, arrange PO’s and manage vendors.
• Oversee Driver Managers’ dispatches, on-time service, routing, drivers’ fulfillment of orders and utilization.

Confidential

Help Desk I & Project Rollout ( Contract Consultant)

Responsibilities:

• Call Confidential Managers, UPC Clerks & Certified Engineers to direct blade server installs, upgrades & removals.
• Log into each store’s Confidential Blade Center and monitor associate and C.E. installs remotely through Citrix/Geronimo.
• Run commands in Hagar to ping the blade, set flags, name, turn on/off, validate and function properly.
• Update new server serial numbers in Remedy, create UPRL tickets and document in Confidential Project Tracker.
• Track blade server shipments; verify serials, call, install and run commands to keep the Smart System functioning.
• Answer incoming calls from Confidential managers, Confidential and other Certified Engineers regarding blade center tasks.
• Assist Confidential Field Support with Smart System and Pharmacy server shutdowns, checkouts and troubleshooting.
• Schedule UPS shipping for return products to J Street, Star and Used Assets.
• Document all information regarding new product installs, logistics, blade types, serials and technical issues in Remedy.
• Perform asset recovery, blade server rearrangements, box checkouts, shutdowns, uploads and validations.

Confidential

Business Development Manager

Responsibilities:

• International Supply Chain Management, Sales, Pricing & Order Fulfillment
• Managed all shipping for Confidential and Confidential ’s products, Buyer samples, Petco Harnesses, Tradeshows, distributor LTL shipments, parcel shipments, overnight samples and international packages.
• Priced inventory for promotions, clearance and new products relative to customer and private label.
• Negotiated 20% lower rates for ground, LTL, international and tradeshow shipments for all three companies.
• Setup, synchronized and automated shipping through our website using PDG software and UPS Worldship.
• Brokered all shipments that were LTL or Freight and documented cost, miles, weights, dims, transit time and claims.
• Priced over 1000 products per item for FOB Confidential, FOB Los Angeles and delivered per metrics and GPM.
• Responsible for setting up international shipments from Confidential, China to DC’s in CA.
• Handled all duties and customs clearances for telex releasing containers out of port
• Logistics Analysis with regard to % of freight to net weight, gross & net cost, per mile, per carrier and transit time etc.
• Setup & managed direct ship program for all 8,000 + Petco EDI orders & shipments with no failure.
• Performed all accounting functions for Confidential Pet Products international sales operations, overseas purchasing and product imports using QuickBooks Enterprise Solutions: Manufacturing & Wholesale Editions 6.0, 7.0 and 8.0.
• Managed accounts receivable, accounts payable, invoices, pricing, purchase orders, inventory, warehousing & banking.
• Set up online bill pay for debit and credit cards enabling funds to be automatically deposited into company accounts.
• Issued customer credits, refunds, markdowns, discounts, marketing money and resolved shortages and freight claims.
• Reconciled Citibank Advantage & American Express credit card accounts, First Federal checking account, PayPal, Petty Cash, EBay and our website’s shopping cart monthly.
• Created all domestic and international levels of customer pricing for over 1000 products, FOB and delivered.
• Implemented & managed DiCentral EDI Petco orders with QuickBooks and synchronized with QuickBooks.
• Set up True Commerce EDI for Confidential, Petco, PetSmart and Tractor Supply then synchronized with QuickBooks. .
• Synchronized UPS and DHL Ground automatically configuring shipping costs per customer type or minimum order.
• Set shipping preferences by company to price per weight, dimensions, distance and/or net order cost automatically.
• Set up pricing levels for Mass Market, Distributors, Multi Store Chains, Single Unit Retailers and direct consumers.
• Created over 21 categories, subcategories and multiple selling levels to drive sales and manage inventory.
• Set up permissions, tax tables, discounts, ID’s, pw’s & promotional sale items per customer and shipping parameters
• Marketing & Sales
• Create marketing plans, sales goals, booth designs, sell sheets, catalogs, logos, product copy, signs, pricelists, show specials and displays to market our products, create brand awareness,
• Negotiated terms and sold FOB container shipments to Canadian customers, Big AL’s & Pet Save Direct.
• Created sales presentations in Power Point for all current products, new items & discontinued stock.
• Managed new product roll outs with distributors by collaborative marketing programs, ads, incentives & discounts.
• Wrote all product descriptions and copy for Confidential .com, our distributor Royal Pet’s website and sell sheets.
• Wrote press releases, interviewed with Pet Business and Pet Product News.
• Sold six of our new items into the world’s largest pet industry catalog retailer, Drs. Foster & Smith.
• I recruited multiple independent franchise owners from Pets Plus and Aquarium Adventures to carry our Aquatics line.
• Developed relationships with Royal Pet Distributor Sales and more than doubled their sales within a year to $50k.
• Negotiated manufacturing cost down 6% in September compared to the previous YTD and also 10% off volume orders.
• Product Development & Sourcing
• Teamed with Graphic Artist to develop Easy Control Harness clamshell, packaging & header for 300 Petco end caps.
• Set format and managed the layout for Confidential Aquatics catalogs, new products sell sheets, Confidential Liver Treat Gusseted bags and cardboard shelf trays.
• Worked directly with our manufacturer to develop private label terrarium products for Petco, aquatic ornaments for United Pet Group, faux plants for PetSmart and seasonal sidekicks for Confidential .
• Sourced manufacturers and materials to help create our first all natural dog treat, “Yogurtz.”
• Priced packaging materials food ingredient suppliers to create the lowest cost, highest quality finished product.
• Obtained trademarks for Dinosaurz, Easy Control Harnesses & Confidential with United States Patent & Trademark Office.
• Worked on Blockheadz dog toys packaging, Bacon Bones and various other product ideas.
• Wrote an instructional/informational script for 23 Confidential and Sporn products to use in a DVD inserts.
• Chose the dual purpose aquatic/terrarium items to send Petco reptile & aquatics buyer, Kirsten Reid.
• Helped VP create plant items for PetSmart buyer, Sonya Constable’s, Beach Party Set.
• Proofed and edited Confidential packaging copy, Marrowbones copy, Easy Control Harnesses and other items.
• Created all UPC’s, UCC’s, EAN’s and item numbers for new products and assortments for Wolverton/Meijer.
• Created Barcodes for all new items and worked directly with the manufacturer on production specs.

Confidential

Accounts Manager: Contract Sales, Employment Consulting and Management

Responsibilities:

• Recruit and sell temporary, screen-to-hire and professional placement consultants to businesses via phone, in-person, networking, email, word-of-mouth and referrals.
• Negotiate rates, hours and conversion fees for consultants and clients.
• Interview, test and assess consultants’ skills, personality, initiative & intellect.
• Verify employment, accomplishments and credentials with consultants’ former direct supervisors.
• Generate new positions and business by helping companies find specific talent for growth.
• Recruit for multiple vendors and marketing firms specific to Confidential, hospitals, medical clinics, real estate development firms, mass retailers, other executive search agencies, 3PL’s and other various industries.
• Give Power Point presentations and speeches regarding employment trends and the job market for the UA and IAAP.
• Publish job descriptions on Monster, Hot Jobs, Career builder and RHI’s website.
• Manage 70 + contracted consultants’ performance, attendance and representation.
• Build and document RHI’s intranet and proprietary database, Micro J+ with new businesses & contact information.
• Recruit at least 15 highly skilled consultants every week and make at least 150 client connections per week.
• Fill all open positions, field all incoming calls and maintain client service callbacks.