SUMMARY:

Looking forward to heading the Quality Assurance Department in reputable organization where I can provide innovative technology such as: Security, Performance, Automation/Robotics, QA Consolidation, and implement a Center of Excellence.

EXPERTSE IN:

IT Governance

Project Manager

Communication

Toastmasters

Influential Communication

Influential Negotiations

Developing International Diplomacy

Diversity & Inclusion

EMPLOYMENT:

SR. IT QA MANAGER

Confidential, Jacksonville, FL

Responsibilities:

• Define and shape how the QA infrastructure aligns to the needs of the business and product portfolio, establishing the QA roadmap for successful product roll out.
• Define the processes and outputs required to meet the criteria ITIL, ISO, SDLC and STLC standards.
• Act as the 'QA Authority' for multiple large - scale development projects that have a significant cross-functional business impact ensuring the solution(s) developed are able to sustain the long-term goals of the business.
• Assure and facilitate a QA organization structure that can adapt to changing product requirements and guide the team in the process/resolution.
• Develop and implement programs to improve quality, including Lessons Learned, SLAs, Change Request/workflows, QA environment testing standards and test automation infrastructure. Expert knowledge of QA Methodologies, tools, and ability to document & implement QA standards and processes.
• Host monthly QA Governance and speak at monthly Town Halls to educate companies about QA
• Create flat fee model & control of all QA budgets for on/offshore, contractors, and full-time employees
• Creating a Center of Excellence for the Business Analysts
• Implement staff development and team building programs (books, ISTQB Certification, and Toast Masters)
• Perform internal/external audits to measure Quality within QA and all 3rd party vendors
• Traveled to Munich Germany to ensure Manual, Automation, and Performance testing was properly executed
• Responsible for talent/performance management, including evaluation and year-end merit calibration
• Introduced SEG to Robotics; Automation team is currently using to automate POS (70%)
• Hold a seat on the Advisory Board for Edward Waters College (provide IT advice to improve students curriculum)

Confidential, Atlanta, GA

Responsibilities:

• I in corporate teaching, curriculum development, advising, group facilitation, and committee work.
• As part of the Academic team, I also have regular opportunities to build my students skills, and a dedicated professional development budget to help them reach their potential in the classroom.
• I have significant QA knowledge, and applicable experience teaching, facilitating, developing curriculum, and advising young adults.
• I also interact with students as a mentor, and advocate, participating in building a positive educational environment.
• The students effortlessly go through all phases of testing, from requirements to lessons learned.
• Many vendors have visited the campus to observe our program and have guaranteed jobs to all my students once the program is completed, and have offered jobs to future students.
• Due to the success of my training we have more job offers than students.
• Plan and teach classes to approximately 33 students, 5 days a week via QA learning methods
• Train students regarding fundamentals of software testing, SDLC and STLC
• Perform interviews, performance evaluations and one on one with QA Manager
• Performance feedback is ranked the highest between the trainers
• Daily, Weekly, Monthly meetings
• QA standards, processes, and best practices

QA TEST MANAGER

Confidential, Atlanta, GA

Responsibilities:

• All projects were delivered on time and on budget
• Next Generation Data Center: successfully delivered 40-50 projects each year
• Created, established, and updated standards and processes
• Rewarded "Project of the Year" by the PMO for BagManager
• Staff, manage, mentor, performance appraisals, and budget resources
• Managed manual, automation, and performance (Load, Volume, Stress) resources
• Managed Full Time, Off-shore, and 3rd Party resources

QA TEST MANAGER

Confidential, Duluth, GA

Responsibilities:

• Built a robust Compliance and Testing process for application implementation, which became Confidential standard process beyond the BPT project.
• As Manager, I brought testing expertise and knowledge of the process to the Project teams, as well as the Application support teams in order to contribute to the success of the testing phases.
• Trained and educated the project teams to the use of the testing process, templates and tools in the US and France.
• Defined and agreed on statement of work, service level agreements and operational processes with the 3rd party partners.
• Functioned as QA sponsor on major projects providing Go / No-Go decision on the release of projects into production.
• Due to the QA standards and processes that I implemented, the Gainesville, Athens, and Lyon, the America and France projects were a complete success.
• Experience in project management in different business areas
• Advise and audit projects team on the use of the testing process
• Coordinates the external testing resources on specific projects
• Defined the global QA methodology and established industry best practices
• Lead, mentor and coach all testers

TEST MANAGER

Confidential, Charleston, SC

Responsibilities:

• Tested PeopleSoft, Oracle and Unanet which is applied as a payroll application used for employees submitting timesheets, pay regular hours, overtime, contractors pay, and etc.
• Gathered and reviewed requirements, also generated test cases that the team executed while testing the above applications.
• Created and identified key indicators in various reports such as: test case execution, defect tracking, issue reporting, and test matrix.
• Created project plans for multiple projects which I converted into excel spreadsheets for project members who did not have MS Project to view progress of all tasks.
• Responsible for gathering resources (tools, workforce etc...) to test the application. Implemented Loadrunner 9.0 for Volume, Performance and Load testing.
• Created excel template test cases to be exported to Test Director for Quality Center.
• Worked with lead project members and clients to prepare application for SOX compliance.
• Ensured testers comprehension of methodologies and best practices
• Host daily test team meetings
• Create Test Strategy and Test Plan
• Implement standards and processes

QA MANAGER

Confidential, Dalton, GA

Responsibilities:

• Managed 8 testers while implementing new standards and processes throughout all project groups for this Confidential 500 company.
• Gathered requirements from mainframe, development, and functional experts to design and execute test cases.
• Supervise and delegate work to the QA staff assigned to the Project by using Microsoft Project and progress reports to ensure that all software has been thoroughly tested and passed QA.
• Guaranteed that automated test scripts are designed to test the functionality and performance of the software products including script development and optimization.
• Ensured that the test environment accurately reflects the production environment and reports deviations from the integrity of the environment.
• Communicated quality initiatives, quality risk, and best practices throughout the company to all levels.
• Implement an interactive approach throughout the software development life cycle which has the team conduct planning meetings to define requirements, develop designs, code modules and test modules for software projects.
• Mitigate risks by resolving issues early to prevent issues from turning in risks.
• Arranged meetings and brainstorming sessions
• Created workflows, job aids and templates
• Solid verbal and written communication skills
• Interviewed, mentored and trained junior QA professionals
• Knowledge of software testing methodologies, automated testing tools

QA MANAGER

Confidential, Richmond, VA

Responsibilities:

• Responsible for leading the testing efforts for projects that have data warehouse and credit card processing.
• Coordinated the project work estimates and fulfillments for all QA activities and tasks needed for project delivery as required, as well as managing Testers and Developers to complete testing. Utilized the AB Initio software to test real time processing of data warehousing, billing and transactional systems.
• Worked with the PM, release manager, and Confidential leads to develop and manage a project schedule, representing all QA resources.
• Managed Defect Reporting process and collaborate with Developers as needed to isolate root cause of defects.
• Accountable for QA SDLC and other QA discipline specific deliverables. Accountable for status reporting of QA activities on the project to stakeholders.
• Strong organizational and multi-tasking skills
• Excellent written and verbal communication skills
• Analyzed system documentation, Requirements, Interface Specifications
• Performed manual and/or automated systems tests
• Mercury Interactive Testing Tools: TestDirector/WinRunner