SUMMARY

• Having nearly 10 years of hand on with Quality Assurance and over all 20 years of IT experience, passionate, energetic and dedicated to give more than 100% commitment to all tasks assigned to me.
• Positive attitude, Integrity, an ethically correct approach to work and well - developed communication skills is what I bring to the table. I enjoy working in a team environment and work well under pressure.
• Solid experience in developing test strategy, comprising Test Plan, Test Scenarios, Test Scripts, Testing Methodology and Test Reports.
• Design QA Traceability Matrix to ensure full understanding of Client requirements by the Development, UX-UI, Marketing and Agile teams.
• Conduct customer research and gather data for product enhancements and Market requirements.
• Collaborating with multiple stakeholder teams to understand their business requirements and technology needs through sessions, interviews, questionnaires, and on-site workshops.
• Translating user requirements into Business use cases, Flow Charts, Roadmaps, Epics, User stories, Epics, etc.
• Conduct daily calls, Agile ceremonies, Demos and presentations for different teams.
• SDLC: Agile with SCRUM/Sprints, Iterative, Waterfall
• Test Planning: Scoping, estimates, strategy, plans, presentation, coordination.
• Risk Management: Identify Risks and plan best case approach for risk mitigation.
• Implementer/Mentor of QA process, techniques, standard in non-structured business cultures.
• Test Case Management: managing test cases with/without requirement meetings.
• Defect Management: Tracking, reporting and defect triage/management meetings.
• Test Execution: Webapps, SOAP/RESTful API’S databases, network, security, data center, hardware and infrastructure.
• Release Management: plan, develop, coordinate and lead software release activities with application and support teams.
• Mobile Applications: Native, web and hybrid applications.

• Quality Assurance Leadership.
• Quality Process Design, and Best Practices.
• Leading Manual and Automation Teams.
• Leading Test Teams.
• Test/Automation Governance, TCOE, ACOE Implementation.
• Program and Project Management.
• Budgeting, Scheduling and Resource Allocation.
• QA Process Improvement Initiatives.
• Integration, Functional, Regression, Finance, Network/Security Testing.
• Performance Testing.
• UAT, Production Verification.
• Data Center Migration testing.
• Mobile, Cloud based application.

TECHNICAL SKILLS

• Linux
• Unix
• Windows
• Mac
• Atlassian
• Confluence & JIRA Software Administrator
• Mercury QC/Quick Test Professional 9.1
• 9.5 and 10
• SoapUI
• HP Quality Centre 9.2
• IBM-STERLING-OMS
• ATG 9 - 10.2
• MANHATTAN- WMS
• LINK CHECKER
• Selenium (Intermediate level)
• BLAZEMASTER/ RUNSCOPE
• POS
• EMAILONACID
• X-STORE
• OMS - SOM
• J METER
• FIREBUG
• COOKIE MANAGER
• BROSWER STACK
• MMS
• VERTEX
• SCENE 7
• CYBERSOURCE
• MICROSOFT DYNAMICS AX
• WORKDAY
• ORACLE DB
• MS SQL Server
• HTML
• DHTMLXML
• HP Load Runner
• Quality Center
• Test Rail
• TRUEVIEW
• TARGET PROCCESS
• ENDECA
• CMS-PN Tool
• SharePoint
• Oracle PL/SQL
• Mobile Testing
• AWS
• AEM
• SailPoint
• POSTMAM

PROFESSIONAL EXPERIENCE

Confidential

Senior QA

Responsibilities:

• Build, manage, mentor and inspire the high-performance QA team.
• Developed QA budgets, hired, facilitated training and supervised QA Engineers.
• Played key role in the establishment of Automation and Functional testing areas, created test strategies, Test Plans, Dashboards etc.
• Designed and developed robust and QA strategies.
• Provide daily, program status report to the executive management with appropriate around
• Execute test plans and create test reports to describe program evaluation, testing, and correction.
• Monitor program performance after implementation to prevent reoccurrence of program operating problems and ensure efficiency of operation.
• Delegating test execution task to the testing team.
• Spearhead all quality assurance efforts, including the development and implementation of quality assurance program.
• Defined QA policies, quality improvements processes, best practices. Held Overall responsibility to plan, develop, coordinate and lead software release activities with application and support teams.
• Mentoring new Team members and knowledge management activities.
• Onsite-Offshore coordination.
• Risks and mitigation plans.

Confidential, Vancouver, BC

Senior QA

Responsibilities:

• Driving Quality around various aspects of data migration from legacy Compass DB to Microsoft Dynamix AX
• Designing Test plan / Test Strategy for the overall project
• Collating inputs from business leads from Finance and Supply Chain Management verticals, to design the test scenarios for UAT, System Testing, configuration testing and integration testing phases
• Ensuring security roles are mapped as expected, to the respective resources within the organization
• Formulating test scenarios to ensure test coverage from regression testing and integration testing stand points.
• Delegation of tasks to SMEs to validate the migrated data for accuracy, in lower environments
• Understanding the in-scope reports to design test coverage for the same
• Ownership of UAT readiness tasks (Training, Test Case Suite prep)
• Ensuring accuracy of data extracted from Compass DB by doing adhoc validations of the migrated data.
• Reporting the progress on the work packages owned on a weekly basis.
• Bug tracking in JIRA.

Confidential - Vancouver, BC

Senior QA

Responsibilities:

• People management / Resource Planning.
• Creation of test plans, strategies, test coverage, test case/script documents
• Coordinating of test script creation, reviews, execution and sign off. Coordination of software releases & calling out any potential risks / dependencies between different projects / timelines
• Staff mentoring during testing phases.
• Reporting, daily/weekly/monthly to key stake holders such as Project/Test Manager’s, Business Sponsor’s etc.
• Management of software defects/issues.
• Coordinating Finance testing. Involved in performing test planning activities. Performed manual testing and reviewed the test effectiveness. Worked closely with Business analysts and developers to solve the issues.
• Performed Smoke, UI, Functional, Regression testing and Exploratory Testing. Study and Analysis of Test requirement specifications.
• Analyzing Test Scenarios and Developing Test Cases for manual and automated testing. Co- ordination of Test activities between different pricing vendors.
• Updating Test Results in Quality Center for automated testing.Re- Scripting the Manual Test Scripts, verifying web-based applications. Utilized Quality Center to maintain defect repository, test cases, test plan and requirements.
• Involved in Iteration Planning meetings and made estimations for the respective user stories.
• Involved in daily stand up, weekly QA meetings and Scrums.
• Coordinating UAT training / testing, reviewing UAT test cases/scripts prepared by the business testers and obtaining UAT sign-off from business users
• Coordinating and ensuring a seamless hand shake between on-site and off-shore QA teams
• Coordinating QA efforts during production deployments

Confidential

Service Delivery Manager

Responsibilities:

• Managing a team of 45-50 support engineers and motivated them to achieve the team metrics
• Showcasing the performance parameters both at a team level & individual level, to the management and the clients
• Team mentoring TNI & training
• Analyzing performance results and implement improvement plans to achieve SLAs
• Planning for upcoming organizational needs and implement strategies in a proactive manner.
• Client Escalations Management

Confidential

Service Delivery Manager

Responsibilities:

• Managing a team of 30 Technical Support Engineers, involved in providing Technical assistance to SumTotal Customers, on the core product LMS across US, ASIAPAC & EMEA
• Preparing SOPs/SOWs for various customizations/ Fixes to the existing design of the product
• Weekly conference calls with Senior Management/ cross functional Teams for identifying various project deliverables like resources /effort estimates/ timelines etc.
• Ensuring contractual SLAs are met for customers and that operations are not affected due to resource issues (absenteeism, infrastructure hurdles, and network outages).
• Single Point of Contact for all Management Escalations.
• Collaborating with design / testing / professional services / hosting teams to drive customer issues to resolution

Confidential

Team Manager

Responsibilities:

• Manage a Team of 12-14 Computer professionals, involved in providing Technical / Customer care assistance to Dell Customers
• Spotting areas of opportunity and initiating Process changes towards better Customer experience
• Monitoring the team & agent’s performance and ensuring a consistent in the deliverables.
• Analyzing cost impact of overall yield metrics
• Conducting Performance reviews & Preparing individual development plans for the agent

Confidential

Software Engineer

Responsibilities:

• Actively involved in Software development using PL/SQL on the backend and Visual Basic on the Front End for the internal Student Management System Software
• UI testing, Tuning the SQL queries to improve the data retrieval, insertion, manipulation, deletion times at the database level
• Auditing lab exercises and course material for Oracle, VB & Oracle DBA, training and DBA activities.
• Evaluated requirements and initial mock-ups; made technology recommendations that supported optimal construction, maintenance and performance.