SUMMARY:

• Around 8+ years of IT experience in testing and 4+ years’ experience of testing salesforce applications and customization in Sales Force.
• Experienced heavily onTesting Salesforce projects.
• Possess good knowledge of all teh phases of software development life cycle, SDLC (Requirements gathering, analysis, design, development, testing and implementation).
• Good Knowledge in Creating Profiles, Roles, Page Layouts, Sharing rules, Workflows, Approval Process, Reports and Dashboards.
• Experience creatingvalidation rules, approval processes and auto - responsefor automating business logic.
• Experience in Bug tracking and reporting in JIRA.
• Experience in testing methodologies and Manual testing.
• Experience in writing test plans, defining test cases, running scripts, and analyzing teh results of scripts, Integration wif developers in fixing teh errors.
• Experience in working wif small and large groups and successful in meeting new technical challenges and finding solutions to meet teh needs of teh customer.
• Able to TEMPeffectively organize and prioritize multiple tasks.
• Good knowledge in Sales cloud implementation, Service cloud modules ..
• Good knowledge on Salesforce lightning and its components.
• Hands on experience in working wif Agile methodology/Scrum methodologies.
• Strong Skills in Microsoft applications like MS Word, MS Excel
• Hands-on experience in SFDC CRM UAT (User Acceptance Testing)
• Expert in writing Test cases, and Involved in regression testing, functional testing, Integrating testing.
• Ability to quickly adapt and learn, work in-groups as well as independently wif minimum supervision.
• Highly dedicated, quick starter and Excellent at solving complex problems under strict deadlines

TECHNIAL SKILLS:

Testing Tools: HP Quality Center, Rational Quality Manager, APEX, Rally

Database: SQL Server

Web Browsers: Internet Explorer 8/9/11, Firefox, Google Chrome, Safari, Edge.

Operating Systems: Windows, UNIX and Linux.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce QA Tester

Responsibilities:

• Involved in requirement Analysis, Test planning, test design, Test Data preparation, Execution, Defect management, test Closure activities and Status reporting.
• Participated in UAT testing in teh client site, to make sure teh testing event is a success.
• Test teh Salesforce application to make sure it ca handle required tasks in real-world scenarios, according to specifications.
• Used Data Loader to do mass data upload.
• Document test procedures to ensure replicability and compliance wif standards.
• Review and Understand defects entered by UAT Team members and translate those to Actionable items.
• Perform triage, trouble shooting and analyzing of issues and failures reported by Users to determine if teh issue is a defect, enhancement, or User-error.
• Create testcase and Test scenarios based on teh business requirement technical specifications and executing them.
• Validate and document completion of testing and development.
• Involved in all validations between UI to Salesforce(me.e. field mapping. etc)
• Executing End to End testing wif views layout validation .
• Performed Functional testing, integration testing and Regression Testing on CRM web application in Agile environment.
• Participated in weekly and Bi-weekly production Releases .
• Investigated software bugs and maintained reports, tracked defects in Copado.
• Performed customizations by creating teh Custom profiles, Fields, Dependent pick- lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Actively involved wif interacting wif clients for requirements verification and bug testing purpose using Copado.
• and business centers.

Environment: Sale force, Lighting components, Apex Language, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Salesforce Capado.

Confidential - NYC

Salesforce QA Tester

Responsibilities:

• Involved in various activities of teh project, like information gathering, analyzing teh information, documenting teh functional and non-functional requirements.
• Participated in UAT testing in teh client site, to make sure teh testing event is a success.
• Test teh Salesforce application to make sure it ca handle required tasks in real-world scenarios, according to specifications.
• Testedvalidation rules, approval processes and auto-responsefor automating business logic.
• Involved in customizing and testing User Roles, Role hierarchies, Profiles and Sharing settingsto ensure dat teh protected data is available only to teh authorized users.
• Find bugs, defects, and do regression testing.
• Create and execute test cases and scripts.
• Validate and document completion of testing and development.
• Automate test cases and verify fixes
• Performed Functional testing, integration testing and Regression Testing on CRM web application in Agile environment.
• Investigated software bugs and maintained reports, tracked defects.
• Actively involved wif interacting wif clients for requirements verification and bug testing purpose using JIRA.
• Performed customizations by creating teh Custom profiles, Fields, Dependent pick- lists, Page Layouts, Record Types, Objects, Tabs, and custom Apps.
• Customized Tabs for different business user groups and business centers.

Environment: Sale force, Lighting components, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in, Testlid, JIRA, Java, Siebel CRM

Confidential - NJ

Salesforce QA Tester

Responsibilities:

• Involved in Business requirement meetings like analyzing teh information provided by Business.
• Maintained multiple user roles, security, profiles, workflow rules, etc.
• Tested Users, Tested Profiles, Tested Role hierarches and Tested Permissionsets as per user profile and Public group.
• Involved in preparing and creatingTest Plan, Test Case, Test Scripts, Test Scenarios, Test Data and executed Test Casesand logged defects.
• Involved inFunctional, Regression, System, UAT & Integration Testing.
• Tested validation rules, approval processes and auto-responsefor automating business log.
• Created theworkflows for automated lead routing, lead escalation and email alerts.
• Find bugs, defects, and do regression testing.
• Validate and document completion of testing.
• Tested page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Participated in Daily & Weekly Defect review and SCRUM meetings
• Worked on Cross Browser and Cross Platform testing through Selenium Web-Driver by testing teh website on different browsers like Google Chrome, Internet Explorer, and Firefox.
• Installed & Configured Selenium Web-Driver, Test-NG, Maven tool and created Selenium automation scripts in java using Test-NG prior to next quarter release.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh Case statistics.
• Tested a Customer portal where teh customers can submit Cases.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, GIT, Data Loader, HTML, Java Script, S-Controls, Dashboards, Reports, Production environment, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse, IDE Plug-in, Selenium WebDriver, Selenium Grid, Selenium

Confidential - UT

Salesforce QA Tester

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com
• Worked on Agile/Scrum Methodology and SDLC.
• Manage Profiles, Roles, Users wifin teh Salesforce CRM, this involved designating access to teh applicable user wifin teh user hierarchy.
• Involved in Testing teh Custom objects, Page layouts, Custom tabs, Components.
• Defined lookup and master-detail relationships on different objects and created junction objects to establish relationships among objects.
• Worked extensively on Visualforce pages, Visualforce Custom Controllers Components for creating various User interfaces for different Users and Customers
• Involved in testing Custom Reports and Report Folders for different user profiles based on teh need in teh organization.
• Created Visual flows, workflow rules, Validation rules, configurations and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic
• Performed data migrations using Salesforce.com Data Loader.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, GIT, Component &Controllers, Workflow & Approvals, Reports, Visual flows, Custom Objects, WSDL, Custom Tabs, Email Services, Web Services, Eclipse IDE Plug-in.

Confidential - NJ

Quality Assurance Engineer

Responsibilities:

• Involved in testing Confidential .com web application as part of complete rewrite.
• Involved in teh design & development of test plans, test cases, and test scripts for Functional testing, System integration testing, End-to-End testing, and User Acceptance testing.
• Involved in manual and automated testing of web based and client server applications.
• Tested web applications developed using Java and .NET technologies.
• Worked in both Waterfall and Agile development environments.
• Extensive involvement in Functional testing, Regression testing, Acceptance testing, GUI testing and Ad-hoc testing.
• Involved in teh QA effort for several maintenance releases and hot fixes.
• Performed Smoke test of teh applications as teh entrance criteria for validating development builds.
• Tracked teh defects using JIRA, QC, and generated defect summary reports.
• Prepared status summary reports wif details of executed, passed, and failed test cases.
• Interacted wif business analysts, developers, end users and offshore team in teh design and development of test cases.
• Involved in analyzing, re-creating scenarios for teh customer reported defects.
• Worked closely wif documentation team and release management team.
• Involved in team reviews to formulate test case standards and best practices

Environment: JIRA, ALM/Quality Center 11, MS Office, Share Point, java, Oracle, SQL Server, Windows XP