SUMMARY

• Skilled, motivated, and experienced Senior QA lead with over 20 years of the diverse knowledge of QA Process Improvement, planning, project management, and product testing phases in a variety of industries.

TECHNICAL SKILLS

SQA Testing & Methodologies: Test Plans, Cases & Processes

Data Interface & Migration Testing: UI & Compatibility Testing

Compliance Audit: Onsite/Offshore Coordination

Industries: Health Care, Financial, Mortgage, and Legal

Methodologies: Agile, Kanban, Six Sigma, Microsoft Solutions Framework, RAD

Test Tools: Rally, Selenium, Silk Central Borland (Test Manager), Quality Center, MTM (Microsoft Test Manager), VersionOne, Jira

Defect Tracking: PVCS, Clear Quest, Dimension, TestTrack Pro, MKS, MS Visual Studio 2012 Team Foundation Server (TFS), Bugzilla, JIRA, Rally, VersionOne, Quality Center

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance

Responsibilities:

• Responsible for building and managing a Quality Assurance team of 15+ in Denver, Nashville, India, Ukraine, and Costa Rica
• Hands - on testing experience in various applications Oracle Identity Manager (OIM), Ping Federate (SSO Single Sign-On), Oracle Entitlement Server (OES), Mobile apps (iOS and Android), CWOW APOC, and UMT modules (which is similar to Epic application this was an Enterprise solution for Nurse, MSW, and Doctors to access Patient records)
• Effectively built a QA and automation teams and led the team to >95% automated applications and articulated automation ROI to executive leadership saving the organization over $100K over the lifespan of existing automation and reducing testing efforts for project work
• Manage budget for QA team and participate in overall QA budget process
• Create and monitor annual goals and metrics for the QA team including KPI’s and SLA’s
• Provide feedback on the performance of direct reports in annual performance reviews for raise and bonus
• The key driver for creating mission and vision statements for the QA team to create a higher sense of purpose and direction, which also included a team name and team logo
• Involve in internal and external audits that included QA work
• Test the application on an as-needed basis
• Directly lead QA analysts, includes providing performance feedback, mentoring, coaching, and hiring. Assist team members with troubleshooting and resolving complex technical problems.
• Research and implement new documentation and testing methods and tools to maximize operational efficiency and continuously improve product quality.
• Develop and manage quality assurance metrics for assigned projects. Identify and escalate risks and mitigation strategies to maintain high-quality project deliverables.
• Manage and respond to software quality assurance issues with related groups such as development, database, design, and support.
• Work with project managers to develop project schedules and resource allocation, models
• Produce Metrics reports

Confidential

Technical Lead

Responsibilities:

• Manage the QA team members and 10+ projects
• Maintain QA processes, policies, and procedures
• Establish, develop, and monitor QA processes including standard meetings, approvals, checkpoints, metrics, and status reviews
• Develop standard templates
• Accountable for QA systems and tools
• Provide communication and training as needed
• Provide status to QA/Development leadership
• Direct day-to-day activities of on/offshore testing team
• Develop project testing schedules
• Manage testing risks/issues
• Interact with development leads for defect triage and resolution
• Plan/coordinate build deployments for testing
• Escalate issues to Sr. Leadership
• Manage testing project budget (primarily this would be resources)
• Manage and coordinate test data needs
• Collect and provide Project Lesson’s learned
• Accountable to ensure the project follows the Confidential standard testing process
• Accountable for the quality of QA work done on the project
• Responsible for review and oversight of testing done by the on/offshore teams
• Participate in Agile ceremonies and provide feedback
• Test the application on an as-needed basis

Confidential

QA Lead

Responsibilities:

• Leading the test team locally and offshore
• Standardized and streamlined QA and development processes in the Kanban environment
• Coached and mentored QA team members
• Testing the command and response communication between the AMS SCRAM Bracelet, GPS Bracelet, Remote Breath, Base Station, and the SCRAM Network as well as the SCRAM Direct Connect Client Application through the Direct Connect USB device.
• Testing the commands which is the main part of the message by decoding them and ensuring the command and response sent back and forth with the equipment is accurate
• Testing RF Communication between devices
• Reviewing requirements with the development teams (across Denver, Atlanta, and India) and mechanical engineering team
• Preparing Test Plan, Test Cases for both manual and automated testing
• Creating test data for automated testing and creating basic automated tests for UI changes
• Stepped up in learning the new technology and product (GPS home arrest bracelet and the base station) acquired by the company, and became SME within few weeks

Confidential

Sr QA Analyst/ScrumMaster

Responsibilities:

• Took a lead role in testing, actively involved in the creation of detailed test plans, test cases, decision matrix for different application modules using the user stories
• Create testing documents (Test Plan, Test Cases, Test Metrics, Test Result, Implementation Plan)
• Coordinate testing effort with National team for national projects
• Coordinate with the development team to ensure adequate testing is covered and testing issues resolved on a timely basis, by analyzing defect reports.
• Conduct User Acceptance Testing with external testers and provide support to the User Acceptance testing team
• Provide final approval on production software release
• Give Agile hands-on workshops (Introduction to Rally, Agile, User Story writing, Acceptance Criteria Writing)
• Run Scrum meetings, which include Daily stand-up, Sprint Planning (comprise of team capacity and velocity planning), Sprint Review, Retrospective, backlog grooming.
• Coached and mentored new team members, Product Owners and BA’s to help them better understand their role and responsibilities. Instrumental in the adoption of the Agile concept consistently in the department.
• Manage user stories, tasks, test cases, defects, and reporting using Rally web-based system
• Identified ways to continue to refine and improveQAprocesses across the organization. Developed test plan template, QA Process, Release management documents which are used to implement consistent and repeatable quality process
• Maintain QA test environment by deploying the builds
• Audited the department for SOX and HIPAA compliance and reported the finding for improvements
• Project Management - Managed large projects by creating release plan and implementation plan
• Boosted team’s morale by bringing Agile games during department meeting and offered genuine praises to the team for work well done

Confidential

QA Tester

Responsibilities:

• Worked on their Loan Origination System website. Created Test Plan and Test Cases for both manual and automated testing using HP Quality Center.
• Tested the Online Loan Application from Origination, Processing, Underwriting, and Closing.
• As a consultant was involved in creating detailed Test Cases in TFS and tested the application website and devices (firmware).
• Worked closely with developers in an agile environment and was involved in daily stand-up, sprint planning, review, and retrospective.

Confidential

Sr. QA Analyst

Responsibilities:

• Lead the QA team for multiple projects and was the single point of contact for coordinating User Acceptance Testing with offsite users.
• Validated data between the legacy system and the migrated web-based system, provided testing estimates.

Confidential

Sr. QA Analyst

Responsibilities:

• As a QA Test Lead, lead a team of 4 testers to test the Electronic Federal Tax Payment System (EFTPS) which is the official website of the U.S.
• Department of the Treasury that allows all federal tax payments to be made electronically.

Confidential

QA Lead

Responsibilities:

• Managed all aspects of software product release, responsibilities included: Writing Test Plans and Test Cases, performed both Manual and Automated testing.
• Managed defects and reporting using PVCS Tracker. Developed QA Policy Standards and Procedure that became the standards for all QA deliverables.
• Developed templates and guidelines for Unit Testing, GUI checks, Requirements Review, Code handoff, Test Plan, and Test Cases that were used to implement a consistent and repeatable quality process.