PROFESSIONAL SUMMARY

• Software Quality Assurance and IT System Engineer 15+ years of proven experience in IT system administration, software testing.
• Experience with Agile/Scrum team structure based on JIRA alignment. Possess a comprehensive background in Software testing in general, Test automation, and mobile testing.
• Supported the development of enterprise customer relationship management software for 700+ employee and millions of customers backed by Salesforce, and Internal application integration.
• Career supported by a Bachelor in Computer Science, and continuous learning new IT technology to be well - versed Software Test Engineer.

PROFESSIONAL EXPERIENCE

Confidential, Colorado Springs, CO

Software Quality Assurance (QA) Engineer

Responsibilities:

• Performed API, exploratory, automation, and mobile application testing using Swagger, Postman, Blazemeter, Ghost Inspector, SQL Studio, Android Studio, MuleSoft Anypoint Platform, and Okta Administrator
• Prevented recurring failures and reduced risks by performing root cause analysis that identified and corrected software defects and other issues and followed up with clear bug report documentation which was especially important with the external vendor company thus resulted in fast turnaround without much back-and-forth communication
• Work closely with the product management and the development team to provide solutions for upcoming software releases; received verbal and written recognition from the Senior Software Engineering Manager who stated I was a “highly-skilled, detail-oriented tester”

Software Release Engineer

Confidential

Responsibilities:

• Volunteered to fill the Software Release Engineer position that had been gaped for 6+ months; took initiative learn the new duties and technology required for the role and in less than 3 weeks was performing as the software Release Manager, prepared and deployed 2~3 times of Production release nights per month plus daily continuous deployments for all in-house Salesforce.com CRM projects that span minimum 3~4 projects under different Project Managers
• Utilized tools such as Bitbucket, JIRA, Visual Studio, and SourceTree; learned the IT department’s the Software Development Life Cycle (SDLC) technology to streamline a bottleneck allowing software to be released faster from hours of deployment with multiple people to one click deployment

IT Service Technician

Confidential

Responsibilities:

• Maintained a 5-STAR customer satisfaction rating for the 9 months tenure in this position from start till move to the next QA job position
• Coordinated and standardized reports to provide insight into department workforce metrics using Lean Six Sigma practices; new practices drove change eliminating unnecessary effort and reduced the timeline to solve these issues by 30% and saved countless staff hours and overtime
• Performed 1,000+ new employee computer/IP phone setup, customization; Setup 2 call center training room including 50+ computers/IP phones, video and sound systems; assisted in IT-related move of the department; executed the move of 200+ users in record time with little or no impact to production
• Mapped out switch port number to support intermediate distribution frame (IDF) reorganization; provided Cisco Router updates and mounted Cisco Nexus 3172 TX and Catalyst 3850; updated Distribution List (DL) from Active Directory to reflect up-to-date team status so users can receive company/team-wide email without missing anyone.

Trygstad Technical Services

Confidential, Seattle, WA

Responsibilities:

• Built 7 different hardware types of test images (processor types including x86, MIPS, SHx, ARM) and run stress test based on every build release
• Performed troubleshooting on test failure and continued to running test for the final result so Developer team can release image on time
• Compiled stability test report after completing every test run, 2~3 times per week
• Stability report is pivotal part of product release and I was part of major product release

Confidential, Bellevue, WA

Software Test Engineer

Responsibilities:

• Used Microsoft Mobile Developer Kit (MDK) tools and automation tests on devices to effectively measure and provide the resulting data to the testing teams; reported initial traces and data for tests, which still showed unexpected results that need to be investigated; collaborated with developers to improve the stability and efficiency of test suite automation; our work resulted in the on-time launch of Sony Ericsson’s X5 phone
• Liaised with the original equipment manufacturer (OEM) to report findings that needed to be fixed prior to the product’s launch
• Supported bug triage process with subject matter of expert knowledge to reproduce bugs and other issues that could be demonstrated to the team in a way that were easy to understand and follow

Tecace Software, Bellevue, WA

Software Test Lead

Responsibilities:

• Developed new tests, processes, and coordinated testing schedules; obtained pilot project from Texas-Instrument and Samsung Mobile communications based on test team’s portfolio and achievement
• Identified and documented detailed program defects report weekly basis and triaged issues with software development team
• Worked with Samsung phone field-testing team for the mobile operator’s acceptance test for the AT&T and T-Mobile service providers

Confidential

System Engineer

Responsibilities:

• TCP/IP certified (retired)
• Trained for the Microsoft BackOffice Server system

TECHNICAL SKILLS

• DevOps Agile/Scrum Jira
• Billing and Payment Systems
• Identity Management
• Networking
• Security Linux API
• Jenkins & Docker Continuous
• Integration and Continuous Delivery