SUMMARY

• Confidential is competent industrious individual with more than 15 years of QA/Testing experience played various roles as a Program Test Manager, Program Test Lead, Technical QA Lead, Senior QA Engineer, with extensive experience in Software Quality Assurance and Testing with strong knowledge of Agile and SAFe methodologies.
• Expertise in designing and developing test strategy, test plan, test scenarios, test cases, requirements traceability Matrix and generating test reports, defect reports and product quality assurance documents
• Project Management, Project Schedule, Project Tracking and Team Management
• Experience in different types of testing like Static Testing, Browser Compatibility testing, Smoke testing, Regression testing, Adhoc testing, Exploratory testing and GUI Testing etc.
• Handled multiple projects in Agile Scrum methodology and used Rally Dev & Version One tool as repository
• Proven ability to lead teams, coordinate and interact with individuals at all levels, manage onshore and offshore teams, and mentor junior team members on the application, validation and process Improvement.
• Assisting Business Analysts and customers on user acceptance criteria and User Acceptance Testing.
• Experience of Managing both Automation and Manual projects
• Working experience in QC/ALM, Rational Quality Manager, Track Record, StarTeam tools
• Experienced in handling max team size of 40 as Program Level Test Manager
• Conducting performance appraisal for team members
• Interviewed resources and helped them for KT and on - boarding process completion
• Preparing weekly testing Status Reports and providing updates to project management
• Preparing monthly Dashboard at account level and reviewed with client VP & Service Delivery manager
• Collection of Test Metrics like Productivity, Test Coverage, and Defect related metrics and conduct a Root Cause Analysis to identify the gaps in the existing process. Identify improvement areas and suggest the same to the Client
• Effective communication skills and coordination between globally located teams
• Exposure in automation testing by using QTP9.0, Selenium and WinRunner6.0
• Participated in post-implementation review sessions to identify lessons learnt and process improvement opportunities
• Ensure that all deliverables meet the quality standards/goals set in the project
• Worked with the overall team in establishing testing approach, strategy, implementing best practices and ensured they were being followed
• Having experience of working on different domains like BFS, Healthcare & Insurance

TECHNICAL SKILLS

Operating System: Windows 9x-2000, XP, Unix

RDBMS: MS SQL Server, Oracle

Testing Tools: Quality Center, RQM

Programming Languages: C, C++, COBOL, Java

Bug Tracking Tools: PTR, Star Team5.2, Test Director 8.0, QC/ALM, Track Record

PROFESSIONAL EXPERIENCE

Confidential

Senior QA Engineer

Responsibilities:

• Managing end to end test delivery of client facing application suite, which is the back none of the institutions secondary mortgage business.
• Implemented matured process highlighting tools/utilities build to client stake holders, Environment downtime/Test downtime at enterprise level.
• Managed program level testing activities in SFSR & SFSEC BTOs.
• Pioneered Risk-based testing principles & process improvements.
• Implemented Shift left methodology through POC for SFSR portfolio, successfully trained 40+ team members on Shift Left methodology.
• Providing the test plan & test cases walkthrough for all the releases to business teams and getting the sign off
• Reviewing QA deliverables like test plan, test scenarios, test cases and results and reporting the status to management
• Coordinate with application developers, business, project managers and communicate the test execution status
• Resource Management Plan & Mentoring new Resources
• Discuss with Business team for clarifications
• Weekly status meeting with Client Managers
• Prepared monthly Metrics Dashboard for all projects in account to report Client leadership team
• Identifying process gaps in project and proposed best practices to bridge the identified gaps
• Automation feasibility analysis & proposals for automation

Confidential, MA

Program Test Manager

Responsibilities:

• Providing the test plan & test cases walkthrough for all the releases to business teams and getting the sign off
• Prepared the Requirement Traceability Matrix (RTM) to ensure the test coverage
• Risk identification and drive issues to resolution while managing the entire quality process
• Reviewing QA deliverables like test plan, test scenarios, test cases and results and reporting the status to management
• Test Management, Defect reporting, tracking in Quality Center 11 (ALM) and drive the triage
• Coordinate with application developers, business, project managers and communicate the test execution status
• Resource Management Plan & Mentoring new Resources
• Preparation of Root Cause Analysis & Preparation of user interface documents
• Discuss with Business team for clarifications
• Driving defect review meeting
• Daily status meeting with Client Manager
• Reviewing project/task statuses/issues with the management team
• Prepared Weekly status report for client report
• Prepared monthly Metrics Dashboard for all projects in account to report Client leadership team
• Identifying process gaps in project and proposed best practices to bridge the identified gaps
• Involved in effort estimations
• Automation feasibility analysis & proposals for automation

Confidential, Springfield, MA

Program QA Manager

Responsibilities:

• Create Test strategy & Test plan
• Help the Test engineers in identifying test scenarios that need to be tested. Plan work for the team
• Create test execution plan
• Manage end to end test execution activities
• Manage issues and escalations
• Communicate status
• Ensure Test Cases, Scripts and data are properly entered into QC
• Weekly status meeting with Client Manage

Confidential

QA Manager

Responsibilities:

• Preparation of Test Strategy and Test Plan documents
• Worked on preparation of effort estimations on release basis
• Defect logging and tracking them to closure in Quality Center 9.0
• Identifying skill gap of resource and then preparing knowledge plan to bridge the skill gaps
• Played the Project lead role for 14 member’s team
• Preparation of monthly and weekly dashboards
• Monthly project review meetings with Client director
• Weekly status meeting with Client QA Manager
• As the project is executing in Scrum methodology participated in daily stand up meetings, Sprint Planning meeting, release meetings
• Monitoring different scrum teams and supporting the team to coordinate with business and development teams
• Co-coordinating with WFM team and selecting the resources as per the client specifications for the project ramp ups
• Reviewing project/task statuses/issues with the Cognizant team
• Took the complete responsibility of Leadership team meetings at account level
• Attend weekly client management meetings for presenting the project status report and dashboard with progress charts, effort deviation and slippage reports
• Reviewing and approving test suite identified for Automation regression suite

Confidential

Senior QA Engineer

Responsibilities:

• Analyzing Requirements and Functional specifications
• Involved in reviewing of test cases with client
• Data set up/creation in different systems like CES, GFLX, Helpdesk, WinSql etc
• Manage the review of test documents (Test Cases, Test Data) to ensure that testing
• Satisfies the Business requirements and complies with project standards Proactive in identifying issues / risks and ensuring that they are resolved as soon as Possible by taking proper action or escalating to higher management
• Involved in GUI Testing, Functional Testing, System Testing and Regression Testing
• Execution of test cases/test scripts in Test Director
• Defect logging and tracking in Clear Quest
• Reviewing project/task statuses/issues with the Cognizant team

Confidential

Test Engineer

Responsibilities:

• Preparing Test plans, test strategy documents
• Assign the work to the team
• Cooperate & Coordinate with the GNA & EMI teams by joining in Bridge calls
• Preparation of test cases & Executing test cases
• Test Data preparation
• Tracking the defects until its gets closed
• Taking GNA XMLs by using Putty and comparing these with GNA end status

Confidential

Senior QA Engineer

Responsibilities:

• Cooperate & Coordinate with the team
• Assign the work to the team
• Creation of Test Cases for all types of testing
• Updating of various Test Cases to latest versions
• Identification of Test requirements based on business requirements of the application
• Involved in Functional Testing and Smoke testing of entire product
• Bug Reporting using Bug Reporting tool “Star Team”
• Bug Verification after new build is released
• Involved in Command Line Testing using UNIX
• Interaction with client through Video Conference and Telephone