SUMMARY:

• Around 7 years of experience with proven expertise as BA/QA analyst, and currently working in Scrum environment.
• Working on delivering Saas(Salesforce) based solution
• Executed the project from current situation analysis through RFI and RFP processes and selected the vendor to implement the solution. Created the requirements, and set the necessary expectations from the Vendors. Evaluated the vendors responses both quantitatively and qualitatively, include market research, created the final proposal for vendor selections and presented at steering committee.
• In depth understanding of POS terminal, Retail Sourcing Application, Item Induction, Retail Product Compliance Portal, Retail Merchandise System and Inventory Management System.
• Well profound as BA in Interviewing, gathering and analyzing the requirements for POS application, Retail Windows in store processor, Merchandising cycle, Functional testing of web application and windows application
• Specialized in working with Technical team and Business team to Create, Interpret, and Implement Business Requirements and map it to technical specifications.
• Expert in writing User stories, Use case, test plans, defining test cases, developing and maintaining test scripts and test case execution, analyzing bugs, and interacting with team members in debugging the defects as per specifications and requirements.
• Extensively using the RTC and Reqpro tools to create the user stories and requirements.
• Proficient in writing SQL scripts for validating the data flow from item induction system to Retek and other downstream system. Creating scripts for daily data run and customized reports to meet the business needs.
• Responsible for issue identification and resolution of production issues.
• Expertise in setting up the Test environment mirroring production environment. Co - ordinate and participate in UAT and deployment activities.
• Able to communicate effectively with business and technical resources and familiar with the phases of software development project (SDLC) and testing cycle.
• An innovative team player with service focused attitude who strategies and accomplishes goals in accordance with customer requirements. Also work well in a fast paced changing environment, result-oriented, with excellent academic record, analytical and problem solving skills.

TECHNICAL SKILLS

POS: IBM 4690

Programming Skills: C, 8085, 8086, PIC (16C84), 8031

Web technology: ASP, IIS 4, PWS, JavaScript, VB Script, HTML, and Visual InterDev 6.

Database: SQL Server 7, MS-Access, SQL Navigator

Tools: MS- word, MS- Excel, MS-office, MS-Outlook, MS-PowerPoint, VisioQuality Center, Smart Test, Code Base, Selenium, JIRA, RTC, and Reqpro

Professional Training: C#, ASP.NET, QTP

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst

Responsibilities:

• Created working standalone application of the Item communication portal, that was presented to the 8500 franchise in a annual convention.
• Created an approach and executing to identify the nature and current business process along with the opportunity for changes to be made as part of future solution to meet the primary business objectives.
• Interviewed vast group of business users to understand the existing process, challenges faced and the vision of the future system
• Created/updated the Process models to provide a visual representation of a series of tasks, activities or actions directed toward specific goals. Illustrated a range of complexity, from providing a very high-level view of the overall process to capturing detailed activities of the overall process.
• Created "future state" process model in Billback and Scanback process, describing their new and improved process for delivering promotion in time and error free to franchisee, that increased orders and reduced76% of retrospective work.
• Worked through the RFI and RFP phase and played a key role in providing the requirement, and selecting the vendors. Also worked with vendors and provided the requirements to customize the application to suffice the business needs.
• Extensively used Visio to create the process flow and created presentation deck, for presentation in executive committee for review and approval

Confidential

Business Analyst

Responsibilities:

• Created the Business requirement document interacting with the ACA and IRS stakeholders. Worked closely with the architecture team in identifying the optimal solution and created the functional documents.
• Creating the use cases and extensively used UML in creating the process flow diagram, interaction diagram for the use cases.
• Based on the business request, architecture team input and working closely with the technical team, identified and created the functional, non-functional and performance requirements.
• Created the User stories for the requirements, and mapped it to the requirements, maintained the requirements in the Reqpro and User stories in the RTC with a integral traceability.
• Project is delivered using Agile methodology, actively assisting the Scrum master in identifying the tasks, facilitating in scrum calls and Sprint checkpoint meeting and also updating the maintaining the RTC based on daily Scrum calls.

Confidential

Business System Analyst

Responsibilities:

• Key player in the team, gathering the existing requirement of all the MQ interfaces and creating the business requirement document.
• Worked extensively with the development team, architecture team and offshore teams in creating the project plan and presenting it to the business for review and approval.
• Created functional specification, high level test plan and test script for the testing team to build test cases.
• Created UAT plan and coordinated with the business in executing and completion of UAT for Beta release.
• Key player in the team, gathering the requirements of existing architecture, application functionality and the integration of the application to the other systems and mapping then to the business requirements.
• Identifying the base and customized components, forms and package of the application on the Retek 6.6 to create the business requirements, test plan and coordinating with the UAT.
• Customized application for supplier product entry, Govt. regulatory product compliance application, Retail Merchandise Database and Inventory Management System, offers a tailored solution to manage the product information needs. These applications facilitates user to create and maintain the SKU and Purchase orders for product.
• Business Subject Matter Expert (SME) in Retek 6.6, RMS 12, Product compliance and SPEDY applications in regards to Item, PO, and supplier creation/maintenance.
• Worked in the design and implementation of an enriched inventory management application, supporting multi language, automation of SKU and PO purge, queued reports, and automate scheduled email reports.
• Created test strategy and test plan. Worked closely with business group in gathering requirements of the application enhancement, deployment, enhancements.
• Responsible for integration testing, data flow between customized retail application to RMS12 and Retek 6.6 legacy system.
• Extensively used SQL Navigator to Query RMS database to gather the data for testing, and Selenium to create test scripts for regression testing.
• Responsible for co-ordination and execution of UAT, defects are tracked in JIRA.
• Responsible for the support ticket, comprehensively worked on production issue identification and resolution.
• Customized sourcing quote management system that buying team uses to interact with suppliers all over the world. The application is integrated to item induction system and to e-commerce system which facilitates in gathering all attributes of the product.
• Business Subject Matter Expert for sourcing application, and responsible for creating the Functional requirements for all the releases and presenting it to both business and IT team.
• Actively involve with customers in gathering the requirements, analyzing and interacting with the business team by providing the enhancement and solution to improve the application.
• Created test strategy and test plan for the enhancements and provide solution to the support tickets. Coordinated in executing UAT and defects are tracked in JIRA.

QA Analyst

Confidential

Responsibilities:

• Key player in the team to support the application development lifecycle of In Store Processors (Unix Legacy and Windows based). Created the BRD and performed Gap Analysis on certain modules of both the ISP systems to determine how to achieve a functionally equivalent product.
• Managed projects with iterative SDLC cycles using agile methodologies from inception to implementation.
• Maintained the integrity of the Development and QA environments, coordinated activities with Vendors and Business partners. Created Implementation plans for project releases.
• Extensively used SQL navigator to retrieve the data for integration testing and restoration of the production stores database
• RF Gun - Actively performed in regression when rolling out Afaria application.
• Executed complete cycle of UAT for the new version of price checker, belt printer and label printer that’s compatible to new WISP. Defects are tracked in Smart test (TCS tool).
• Recreating production defects and analyzing and arriving at the root cause.
• Michaels.ca: Michaels.ca website, designed exclusively for Canada customers.
• Worked as a QA Lead in executing test planning, system integration testing and UAT.
• Created test strategy, test plan, worked closely with development group for Unit testing.
• Static comps were tested in reference with the wireframes and current existing Michaels.com website.
• Coupon Management system: Coupon management system and expanded promotion types are designed to serve enhanced multilevel discount.
• Creating coupons for enhanced promotions at production stores. Tracing and validating data flow from CMS to POS. Setting up the production store with bounce back reward and bonus coupon.
• Generating coupon feed to POS. Creating work object to set up coupon data to production stores, and session to send the work object to POS in Xcellnet.
• Worked closely with business in gathering requirements. Creating functional requirement based on business logic so that the test script can be created. Created traceability matrix for technical and business requirement. Created test scripts from the requirement specification.