SUMMARY

• Accomplished QA Tester with 6+ years of experience. Skilled in manual and automated testing and creating test plans. Excellent knowledge and experience in test planning, test creation, test execution, test results analysis and reporting. Extensive experience in System testing, Functional testing, Integration testing, Unit Testing, Sanity Testing, Data Driven Testing, Regression testing, End - to-End Testing, GUI testing, Back-end testing in different stages of QA process and supporting UAT.
• Result focused and customer-oriented Quality Assurance Testing (QA) with professional expertise in defect management, designing test strategies, planning and lead testing efforts for large and complex projects.
• Experienced/proactive monitoring, delivering quality software products and applications to meet business, market and customer needs, utilizing a blended onshore/offshore delivery model.
• Highly organized, innovative and conscientious self-starter with expertise in different domains specializing in health and Telecom projects.
• Proficient in establishing procedures and standard methods and tools for quality assurance testing, tracking defects, and status reporting to reduce operating costs and increase efficiency.
• Excellent experience in executing manual and automated testingwith emphasis on functionality testing, white box testing, black box testing, system testing, End to End testing(E2E), regression testing, UAT testing in different stages of Software Testing Life Cycle (STLC).
• Strong understanding of software debugging and testing principles.
• Expertise in understanding the need to meet all functionality requirements for business client end-users of new applications. Possesses terrific understanding of testing protocols and design.
• Test cases are developed using Test Driver Development (TDD) methodology to validate the code.
• Talent in building and managing diverse teams, promoting collaboration and innovative thinking to create positive outcomes.
• Strong experience in using test management tools like JIRA and defect tracking tools like Issue Tracker and IBM Rational Team, ClearQuest
• Proficient in backend testing of the applications and databases by executing SQL commands in Oracle and MS SQL Server.
• Strategies to identify risks and design effective mitigation solutions to improve the on-time delivery of quality systems.
• Strong design, analytical, problem solving skills and meeting stringent deadlines.

TECHNICAL SKILLS

Automation Tools: Selenium Web Driver, Protractor, QTP, Quality Center, Swagger.

Databases: SQL Server, Oracle, SQL Developer

Languages: Java, SQL scripting, IntelliJ. Maven, Jenkins, Bitbucket, Stash

Scripting language: Java Script, API, Typescript, VB Scripting, HTML

Operating Systems: Windows Family, VM Servers, Tomcat

Defect tools: Jira, IBM Rational Collaborative Lifecycle Management

Project Methodologies: Rational Unified Process, SDLC, Waterfall, Agile

PROFESSIONAL EXPERIENCE

Confidential

QA Analyst

Responsibilities:

• Involved in developing detailed Test Plans for different benefit packages according to Business requirements documentation.
• Involved in discussion with the Subject Matter Experts (SME) during creation of test plans and updating of business requirements.
• Worked on Claims and Facets test processing related to medical and hospital Claim Adjudication system and Claim Pend.
• Worked on Test Data Management to track the results of automated test cases for use by corporate audit.and also to truncate data from the database to enable fast-forward recovery.
• Worked on Optim solutions to manage data from requirements to retirement and also managing data properly over its lifetime, organizations are better equipped to support business goals with less risk.
• Performed UAT Testing Manually in coordination with UAT group to ensure correct business logic.
• Involved in new development, support, enhancement of application.
• Performed Manual Testing and User Acceptance Testing (UAT).
• Monitored workflow of the Resolution/Adjustment Unit, delegate tasks accordingly, and ensure that quality and efficiency standards are met.
• Developing test plans, analyzing testing requirements, identifying standard testing procedures, installing, and testing of embedded device systems.
• Performed Front-End Testing, Functionality Testing, and Data Driven Testing.
• Test methodologies are developed using Test Driver Development (TDD) to validate the code.
• Installed new builds in environments to verify if any bugs exist with the new implementation.
• Developed test automation scripts using Protractor.
• Maintained Test Matrix which gives overview of the Testing Effort.
• Experience in test automation and CI/CD pipelines
• Monitoring the defect life cycle, generating customized graphs and reports for the client.
• Used e2e test framework to record documenting information useful in debugging process, evaluating test data.
• Worked on API test cases using Swagger.

Environment: TruCare application, Protractor, JAVA, Typescript, JIRA, SQL Server, IntelliJ, Windows XP Professional, IE, Agile/Scrum Methodology, Swagger

Confidential

Quality Analyst

Responsibilities:

• Work with project stakeholders in analyzing business requirements and system specifications related to the billing system. Identified test requirements and developed a test strategy to test the billing system. Test functionalities include customer portal, online payments.
• Worked on Test Data Management to track the results of automated test cases for use by corporate audit.and also to truncate data from the database to enable fast-forward recovery.
• Worked on Optim solutions to manage data from requirements to retirement and also managing data properly over its lifetime, organizations are better equipped to support business goals with less risk.
• Executed manual and automatic test cases for Dynamic Microsoft CRM application - which details Customer, Agreements, Case, Activities, Claim Agreement, Claim Decedents, Claim Assignees with Claims Beneficiary, Claim Assignees.
• Performed System Testing, Functional Testing End to End Testing, UAT environments for the Integration of Microsoft Dynamics CRM.
• Developed test frameworks in selenium for UI regression testing.
• Test cases are developed using Test Driver Development (TDD) methodology to validate the code.
• Get the Facets Claim IDs from X12 in HTM, HP environment and verify them in layer and Facets Claim Adjudication system are created and modified JCL’s, VSAM files, Proxy files for testing needs.
• Monitoring test progress throughout the project release cycle by developing data analytics reports.
• Developed traceability matrix which is a proof of document to ensure all the specifications have been tested.
• Coordinated with business team, engineering team to finalize requirements on display testing.
• Collaborated with various project groups and software vendor teams to identify, analyze, troubleshoot display and database defects.
• Performed production deployment and business verification testing.
• Developing test plans, analyzing testing requirements, installing, and testing of embedded device systems.
• Experience in test automation and CI/CD pipelines.
• Led the defect review meetings and developed strategy for defect resolution and tracking.
• Remained hands on with multiple projects. Identifying, troubleshooting and filing all issues in a clear and concise manner.
• Provided 24/7 support to the production team, development team by analyzing the root cause for various issues.

Environment: Selenium, Manual Testing, Java, Microsoft CRM, Swagger, Oracle, IBM Mainframes, DB2

Confidential

Quality Analyst

Responsibilities:

• Developed test requirements, test plans, test cases and tractability matrix in accordance to functional requirements. Ensured all the functional requirements are thoroughly tested.
• Conducted system, integrated, functional, regression testing, user acceptance (UAT) and usability testing for Web and Mobile applications.
• Worked in Dynamic Microsoft CRM - which includes Customers, Agreements, Cases, Activities, Claim Agreements, Claim Decedents, Claims Requests, Claim Assignees with Claims Beneficiaries.
• Performed System Testing, Functional Testing End to End Testing, Regression Testing, UAT environments for the Integration of Microsoft Dynamics CRM. Assisted clients in the identifying business requirements to ensure that the design met needs and expectations.
• Get the Facets Claim IDs from X12 in HTM, HP environment and verify them in TIBCO layer and Facets Claim Adjudication system and create and modify JCL’s, VSAM files, Proxy files for testing needs.
• Validated and performed performance testing using more than million patients, beneficiary records and their corresponding prescriptions.
• Developing test plans, analyzing testing requirements, installing, and testing of embedded device systems.
• Responsible for testing CAPA (corrective and preventive action) Quality Systems, provide weekly, monthly and quarterly matrices to business stakeholders.
• Test cases are developed using Test Driver Development (TDD) methodology to validate the code.
• Used test management tool in defining releases, documenting requirements and test cases and mapping requirements with test cases, defect reporting and analyzing test results.
• Developed and executed SQL queries for back-end testing in Oracle.
• Participated in walkthrough and periodic meetings with clients, business and development teams to coordinate, resolve and schedule testing efforts.
• Experience in test automation and CI/CD pipelines.
• Provided support to the production team, development team and client team whenever required.

Environment: Quality Center, Manual Testing, Java, Oracle, IBM Rational Jazz, TOAD, Microsoft CRM system, Mobile device (iOS/ android), IVR system.

Confidential

Test Engineer

Responsibilities:

• Identify root causes of technical issues in production and out of box failures. Design and develop solutions to fix identified problems, Issues on migration of Data from development to QA-Test Environment.
• Created, executed test plan, test cases/test scripts for manual testing.
• Test cases are developed using Test Driver Development (TDD) methodology to validate the code.
• Responsible for validating other payers of agencies. The Claims are processed, co-pay is calculated, and the pricing is calculated using the IBM systems for both Retail and Direct Billing and Claims processing flow.
• Executed test cases manually, creating the scripts, running the scripts - executing them, and also test Cases to validate the XML SOAP response and generated reports using SOAPUI.
• Experience in test automation and CI/CD pipelines.
• Created Test Scripts in SOAPUI and Restful for Testing Web Services.
• Provided 24/7 support to the production team, development team and client team whenever required.
• Run Defect Tracking and Reviewed the Test Scenarios/ Test Cases with Business and client end users.

Environment: Manual Testing, Java, Oracle, IBM

Confidential

QA and Process Engineer

Responsibilities:

• Developed Test Cases/Conditions for manual testing for AT&T customers.
• Designed, developed and implemented user acceptance testing (UAT) cases and plans.
• Communicated frequently with clients regarding applications functionality requirements.
• Recommended finely tuned changes to meet all guidelines.
• Involved in reviewing Business and Functional Specification documents.
• Created test plans, test cases using HP QC.
• Automated the Regression test suite using QTP.
• Created, Reviewed and Executed test cases and test scripts for System Integration testing.
• Interacted with Business, System Analysts, Designers and Developers during all phases of the project life cycle.
• Analyzed and Evaluated the Business Requirement Documents, Functional/System Requirement Documents.
• Compiled test metrics on a weekly basis and tracked the status of the test cycle.
• Assisting the project managers in preparing the process improvement plans
• Involved in conducting the discussions with Project Managers.

Environment: QTP, Manual Testing, Oracle, JAVA