EXECUTIVE SUMMARY:

• Confidential is a results - oriented Senior Project Manager specializing in managing large-scale, complex corporate transformations for global financial institutions and mortgage servicers.
• Her project experience includes System Conversions, Process/Technology Re-engineering, Regulatory Compliance, Enterprise Risk Management, and Authoring Policies and Procedures.
• Through a collaborative leadership style, Confidential builds and manages high performing teams within complex business environments to achieve superior results.
• Program and Project Management Authoring Policies and Procedures
• System Conversions Treasury and FX Risk Management
• Regulatory Compliance Change Management
• Enterprise Risk Management (ERM) GAAP Compliance & Internal Audit
• COSO & SOX Compliance Process Re-engineering

Senior Compliance/ Quality Assurance Lead

Confidential, Plano, TX

Responsibilities:

• Reviewed Confidential Servicemember loans to ensure compliance with the Servicemembers Civil Relief Act
• Remediated Servicemembers Civil Relief Act (SCRA) gaps in Confidential Compliance Management System and Risk Governance Framework in accordance with the Office of the Comptroller of the Currency (OCC) approved Consent Order Action Plan.

End-To-End Workstream Lead

Confidential, Plano, TX

Responsibilities:

• Oversaw Black Knight Mortgage Servicing Platform (MSP) System Conversion Project for Originations, Post Closing, CFPB Servicing, Service Transfer, Assignments, MERS and Document Custody workstreams.
• Partnered with Program Management to build PM Routines and cadence to support the conversion of 800 business processes, reduce 400,000 data elements to less than 20,000 and reduce platform footprint by over 200 applications which resulted in significant annual expense savings and process efficiencies.
• Partnered with key stakeholders (Risk, Compliance, Controls, Line of Business and IT) to implement project plans and triage system defects in virtual Main/Satellite Control Rooms.

Senior Mortgage Servicing Project Manager

Confidential, Lewisville, TX

Responsibilities:

• Managed team to review and document key mortgage servicing processes in IBM Blueworks, identified process gaps and areas where losses could be reduced or eliminated and recommend solutions/redesigned processes.
• Prepared project initiation documents (including business case analysis, objectives, scope and deliverables)project plans and cost/benefit analysis using onshore/offshore resources.
• Prepared and presented weekly project status reports for the Leadership Team.

Senior Compliance Project Manager

Confidential, Plano, TX

Responsibilities:

• Oversaw Issues Management and Complaints Management workstreams for implementation of a new
• Compliance Management System (CMS).
• Remediated all OCC Matters Requiring Attention (MRAs) for Issues and Complaint Management workstreams.
• Improved Issues Management Oversight by shortening the time to resolve issues, redesigning the Issue
• Escalation Process and ensuring adequate resources were available to support effective issue remediation for business as usual (BAU).
• Enhanced governance and oversight of customer complaints by strengthening data and analytics for monitoring and reporting; improving root cause analysis and processes; and performing an audit of complaint management program and data.

Compliance Project Professional

Confidential, Jacksonville, FL

Responsibilities:

• Reviewed commercial loan portfolio to identify gaps with OCC Flood Regulations and redesign policies and procedures.
• Remediated all Flood Regulation OCC Notice of Deficiencies (NODs).

Senior Risk Project Manager

Confidential, Coppell, TX

Responsibilities:

• Managed team to develop and implement an Enterprise Risk Management (ERM) Program that identified key risks, enhanced mitigating controls and calculated residual risks.
• Developed risk dashboards and reports in alignment with Senior Management and BOD risk appetite to monitor risks.
• Authored risk policies and procedures in partnership with Senior Management to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.

Senior Compliance Project Manager

Confidential

Responsibilities:

• Managed identification and assessment of key risk exposures to ensure compliance with Dodd Frank/CFPB regulations.
• Developed new global policies, procedures and training material for Dodd Frank regulatory compliance.
• Drafted an Operations Risk Self - Assessment; re-engineered Customer Service work streams including customization of the IVR for Dodd Frank error assertion automation, complaint reporting, monitoring and analysis.
• Partnered with Audit, Compliance, Risk and Lines of Business to remediate critical Residential Mortgage issues, draft new policies and procedures and train staff on new procedures (including origination and default servicing).
• Drafted test plans to ensure compliance with applicable laws and regulations, supervised test work and presented final test results to the Audit Committee for closure or escalation.
• Re-engineered new processes and authored procedures to ensure compliance with OCC Guidelines relating to Third-Party Vendor Risk Management and identification of third-party relationships involving critical activities; utilized Waterfall PM methodologies.
• Senior Project Manager directing the planning, development, testing and implementation of a Compliance
• Database to consolidate all SAR and CTR filings; ensured compliance with AML/BSA guidelines; re-engineered processes and procedures to create efficient and accurate SAR and CTR filings, trained staff on new processes and procedures; utilized Waterfall PM methodologies.
• Managed Treasury project to document standard operating procedures to offshore Cash Forecasting, Risk Management
• Engagements related to SEC Reporting, Sarbanes-Oxley, accounting, and Internal Audit Augmentation.

Confidential, Fort Worth, TX

Director of Planning and Analysis

Responsibilities:

• Recruited, trained and led a team of five financial planning analysts to prepare budgets, forecasts, cash flow analyses, profit/loss models and ROI analyses.
• Re - engineered reporting and forecasting processes and procedures using Cognos to prepare pro forma financial statements for the purpose of evaluating the profitability impacts of marketing initiatives for newly launched financial products.
• Worked directly with Internal Audit, Actuarial, Marketing, Finance, and Senior Management to improve internal controls and assess business risks and opportunities.

Confidential, Dallas, TX

Financial Planning Practice/Owner

Responsibilities:

• Provided investment advice and financial products to individuals and small businesses.
• Obtained Series 6, 7 and 63 Securities Licenses

Confidential, Austin, TX

Treasury and Accounting Manager

Responsibilities:

• Led a team of five Treasury Analysts with a dual reporting structure to the Controller and Treasurer.
• Reviewed and established new Board approved Investment Guidelines for all Treasury activities including management of the municipal bond portfolio, foreign currency hedging activities and cash management.
• Supervised foreign currency trader s daily activities to ensure compliance with Investment Guidelines and GAAP.
• Collaborated with foreign subsidiaries to identify and quantify foreign currency impacts to financial statements and ensure forecasted exposures were hedged.
• Prepared all Treasury related footnotes for financial statements.

Confidential, Kansas City, MO

Treasury Manager

Responsibilities:

• Managed $850M tax - exempt bond portfolio in accordance with Board of Director approved Investment Guidelines.
• Proposed new investment strategies to Senior Management and reported investment results to the Board of Directors.
• Projected domestic and international cash flow and maintained relationships with major brokerage houses and banks.