SUMMARY

• Highly analytical and results - oriented professional with expertise in quality assurance engineering, covering more than six years of experience in manual testing and four years background in automated testing in client/server and web-based applications.
• Adept at utilizing cutting-edge technology tools and methodologies to align work performance with organizational standards and set-forth goals.
• Known for strong ability to anticipate business specific needs, identify areas of improvement, and create sound recommendation toward operational efficiency and productivity.
• Skilled Professional with 6 years of Experience in testing Web based and client server applications using both Manual and Automation.
• Experienced working in Utility company.
• Experienced with Defect Tracking and Management System and Quality Assurance.
• Experienced with customer portal and IVR.
• Involved in entire Software Development Life Cycle (SDLC), which includes Design, Development, Testing, Implementation, and Maintenance.
• Excellent experience in managing the whole testing process using Mercury Interactive Test Management tool Test Director & Quality Center.
• Experienced in Manual and Automated Testing including Functional Testing, Smoke Testing, UAT, End-End testing, Regression Testing.
• Experienced as a Quality Assurance Analyst in preparing Test Plans, Test Scripts and Test Cases for Manual testing for Web Applications, IVR Testing and Customer Portal.
• Experienced With SDLC and STLC and proficient in writing Test Scenarios, Test Cases-Functional and Integration test cases.
• Employ analytical skills in writing extensive end-to-end integration test cases in front-end testing more then 10 applications, along with business process test cases for UAT.
• Experienced with Smoke, Functional, Regression, System and User Acceptance Testing.
• Experience with Defect regression testing in QA, UAT & Prod Environment.
• Experienced in Front End Workday Manual Unit/ Functional testing.
• Experienced in Front End (IBM) Maximo Manual testing, SIT testing, Regression testing, E2E testing.
• Experienced in Front End (Oracle) Customer Care & Billing Manual testing, SIT testing, Regression testing, E2E Testing, smoke testing, QA, UAT and Prod testing.
• Experienced in Front End Salesforce Manual testing, SIT testing, Regression testing, Business process testing, E2E testing.
• Experienced in Web Service testing using SOAP UI test.
• Worked as primary liaison with Business, QA team, Development teams and Vendors for major releases, recreation of customer issues, subsequent fix and patch testing and successful release of products.
• Experienced in Complex environment and ability to write complex test cases with less requirement.
• Very Strong Analytical Skills, Technical Skills, Communication Skills and Interpersonal skills.
• Strong Knowledge in highly analytical to read, understand and correctly interpret business and technical requirements and developed scripts to test these requirements.
• Experienced in designing, developing, and maintaining integration Tests in HP ALM/Quality Center.
• Accurately monitoring and recording results in test documentation as well as in JIRA.
• Proficient in Querying and testing RDBMS such as Oracle, SQL server using SQL, PL/SQL for data integrity.
• Quick Test Professional (UFT) Automation ~ Leadership and Cross-functional Collaboration.
• Experienced in developing Functional Test scripts using QTP/UFT as a part of automated testing.
• Completed 36hr PMP certification course.
• Completed Salesforce Admin course.

TECHNICAL SKILLS

Testing Tools:  HP UFT, HP QTP, HP ALM, HP Quality Center, JIRA, and SoapUI

Languages:  C#, C/C++, Java, and VB Script

Scripting Language:  VB Script Java Script

Web Technologies:  ASP.NET, VB.NET, CSS, JavaScript, and XML

Database:  SQL Server and MS Access Oracle Bug

Reporting Tools:  HP ALM and HP Quality Center

JIRA Requirement Gathering Tools:  Rational Requisite Pro MS Visio

Operating Systems:  Windows Linux/ UNIX

Other Tools:  MS Office Tools and MS Visio

MS Project Database Query Tool:  TOAD, PL/SQL, Oracle, SharePoint, IIB, and IIS

PROFESSIONAL EXPERIENCE

User Acceptance Testing Analyst

Confidential, Charlotte, NC

Responsibilities:

• Create, prepare and deliver test plans, test strategies, ambiguity reviews and test sign offs while adhering to corporate test standards.
• Author complex test scenarios, test cases and test Scripts. Perform complex test data conditioning, regression testing and testing validation
• Log defects in ALM, execute test plans and scripts to facilitate complex testing activities
• Provide specific guidance on defects to developers. Partner with the business to engage and lead transparent testing efforts
• Interact with users to share information and clarify instructions
• Log, track, and verify resolution of software and specifications defects
• Wrote extensive UAT test cases with little to minimum requirements
• Setup formal UAT processes and ensured adherence of team to industry-accepted best practices

SR. Quality Assurance Engineer

Confidential, Folsom, NJ

Responsibilities:

• Involved in SalesForce functional testing, End to End testing and User Acceptance testing
• Responsible for Workday functional testing; by using UFT
• Extensively involved in functional testing and End to End testing in Oracle utilities (CCB) customer care and billing application and integrated with multiple applications
• Performed Maximo Functional testing and End to End testing
• Performed IVR and Customer portal Functional testing and End to End testing
• Worked in Agile and Waterfall methodology for various applications
• Wrote extensive test cases with little to zero requirement
• Prepared detailed plan through analysis of various documents and use cases
• Managed project lifecycle in coordination with business analysts, programmers, and business users
• Created and implement application test cases and entrance and exit criteria based on standards for documentation, as well as requirements tractability and test matrixes
• Ensure proper documentation and review of system integration test results with business analyst
• Drafted complete instructions based on the newly created structure in JIRA for testers
• Displayed proficiency in utilizing HP ALM for the following initiatives:
• Mapping of system requirements with test cases, while ensuring tractability;
• Manual testing of web-based and client-server enterprise applications;
• Preparation of different type of graphs, analysis of results, and generation and publishing of reports; and
• Scheduling of script execution and reporting of defects
• Performed analysis and reporting to provide meaningful reports with necessary data to senior management
• Planed and communicate QA across legacy applications as well as testing applications that were in the development process
• Set and developed QA processes to enforce industry-accepted best practices in the team
• Demonstrated in-depth understanding of product quality sensitivity to design and process specifications

Quality Assurance Analyst

Confidential, Baltimore, MD

Responsibilities:

• Facilitated analysis of various documents and use cases to prepare detailed test plan
• Collaborated with business analysts, programmers and business users throughout project life cycle
• Created and implemented test cases, entrance and exit criteria for the application being tested in compliance with the set forth standards
• Maintained proactive involvement in automation scripts development, debugging, reviews, batch scripts execution, results analysis, and defects reporting
• Created and maintained requirements traceability and test matrixes, while ensuring documentation and review of system integration test results with business analysts
• Conducted smoke, functional, regression, system, and user acceptance testing
• Employed analytical skills in writing complete instructions based on the newly created structure in JIRA for testers
• Took charge of mapping system requirements with test cases and ensured tractability of test cases back to the business requirements using HP ALM
• Executed manual testing of web-based and client-server enterprise applications and utilized HP ALM for test management
• Prepared various types of graphs, analyzed results, and created and published reports in HP ALM
• Organized schedule of script execution, published results, and reported defects as required in HP ALM
• Participated in back-end testing of the SQL database and verified correctness of data
• Took part in UAT testing, along with the business testers
• Provided pertinent data to senior management through analysis and reporting, as well as meaningful reports
• Setup formal QA processes and ensured adherence of team to industry-accepted best practices
• Obtained in-depth understanding of product quality sensitivity to design and process specifications

Quality Assurance Engineer

Confidential, Atlantic City, NJ

Responsibilities:

• Made use of testing tools to create and execute test project, suite, and scenarios for automation
• Obtained understanding of requirements to produce solutions and validate testing
• Carried out regression testing of complex internet web applications, which were viewed by millions of external users on a monthly basis
• Gathered regression test matrix to identify key findings and provide recommendations
• Served as owner of test case and data design, while implementing client coordination activities
• Contributed to functional automated testing and software development; as well as test plan and case preparation, defect tracking and reporting, and results analysis and documentation in HP ALM
• Worked closely with developers and business users to communicate defects, while taking part in replicating the bugs
• Utilized UFT to determine test cases for automation and write scripts for data-driven testing
• Ensured compliance with function and sub- procedures to support UFT scripts
• Fulfilled various tasks, such as writing SQL queries to test the database and validate data integrity; executing test cases for XML through Soap UI Tool; and resolving defect-related issues with the UAT Team
• Planned and organized daily conference/status meetings with the team to discuss reports, while scheduling and coordinating their daily activities