SUMMARY

• Quality control professional with over 10 years of experience in testing client server, mobile and web based applications.
• Expertise in ensuring that the application adheres to established methodologies in Waterfall or Agile.
• Knowledge in performing quality assurance activities throughout the software development life cycle in Quality Center.
• Expertise in all quality related documentation (Test planning, Test cases, Test scripts, Test data and status reports).
• Previous experience creating and executing test scripts for mobile applications and emarketing campaigns.
• Quick learner and has the ability to adapt to changing priorities.
• Team player and possesses good organizational, written and verbal communication skills.
• Self - starter with minimal amount of supervision. Enjoy working as a member of a result-oriented team.
• Highly effective in promoting a positive, productive environment.
• Strong interpersonal and communication skills.
• Remain calm and work well under demanding conditions.
• Good eye for detail; well organized, skilled in setting priorities.
• Fast Learner with strong problem solving skills

TECHNICAL SKILLS

Test Management: HP Application Lifecycle Management Support, HP Quality Center, Rally Test Manager, Test Director, Salesforce, Desktop Windows UI Apps

Regression Testing: HP Functional Testing, Quick Test Professional, Eclipse, Selenium, MySQL, Charles, Postman, SQL Server Management, Perfecto

Performance/Load: LoadRunner, Blazemeter

Defect tracking tools: Quality Center, ClearQuest, JIRA, Rally, Azure, TFS, Visual Studio, VersionOne

Prog. Languages: Java, C++, Visual Basic, SQLite, SQL Server Management

Other tools: MS office, MS Project and Visio, Hockeye App, Testflight, Crashalytics, Trello, Slack, Basecamp, Zeplin, Ucon, Jabber, JAWS Machine, Android TalkBack, iOS VoiceOver

Operating systems: Windows, Mac, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Chicago, Illinois

Quality Assurance Analyst

Environment: VersionOne, Perfecto, ALM Quality Center, Visual Studio, JAWS Machine, Android TalkBack, iOS VoiceOver, Microsoft Office, Android devices, iOS devices

Responsibilities:

• Manual mobile testing on Perfecto using different Android and iOS devices for the Fifth Third banking app.
• Worked in an Agile environment, creating test plans, test cases/scenarios in ALM Quality Center
• Tracking defects in VersionOne and reporting issues to the dev team
• Worked closely with the development team and the product owners to resolve production issues
• Reported the status of defects, test plan and any other blockers that came about in the daily scrum/standup
• Worked on the Accessibility testing with the Android TalkBack and iOS VoiceOver.
• Performed Functional, Regression, UAT, end to End Testing, Data Validation Testing and Smoke testing to ensure the integrity of the application after modifications and enhancements before launching the application
• Worked under a lot of pressure to ensure that the application being delivered had no defects

Confidential, Brea, California

Quality Assurance Analyst

Environment: JIRA, VersionOne, Visual Studio, JAWS Machine, ALM, Microsoft Office

Responsibilities:

• Manual testing in different browsers and environments of the SWAT application for the U.S. Securities and Exchange Commission
• Worked in an Agile environment, creating test plans, test cases/scenarios
• Tracking defects in JIRA and reporting issues to the dev team
• Worked closely with the development team and the product owners to resolve production issues
• Reported the status of defects, test plan and any other blockers that came about in the daily scrum/standup
• Worked on the JAWS machine to do Accessibility/QCTC 508 testing
• Performed Functional, Regression, UAT, end to End Testing, Data Validation Testing and Smoke testing to ensure the integrity of the application after modifications and enhancements before launching the application
• Worked under a lot of pressure to ensure that the application being delivered had no defects

Confidential, Appleton, Wisconsin

Quality Assurance Analyst

Environment: TFS, Visual Studio, Azure, SQLite, SQL Server Management, Ucon, Postman, Mobile Devices (iOS and Android; Samsung, Tab E, iPhone, iPod), Confidential Video Cam, Ride Cam, Zeplin

Responsibilities:

• Manual and automated testing on mobile and web applications
• Used Agile methodology for creating test plans and tracking defects
• Worked on testing the Confidential ’s official website Encompass and other mobile applications for Confidential
• Worked on testing the video application of Confidential by going out driving around town and seeing if the threshold that is set to a minimum or maximum is met for the different vilations.
• Tested and made sure that the mobile application and website of Confidential has properly integrated after the developers made changes.
• Tested API’s to see if things were working in the back end as well as in the front end of the app
• Verified different tables in SQL Server Management to see if they are working correctly before the mobile application side was setup.
• Worked closely with the development team and product owner to promote a consistent testing methodology and to maintain standards for quality assurance methods, processes, system and procedures.
• Checking and updating firmware on the equipment that was being tested on
• Used Zeplin to verify the mobile application’s front end
• Taking quarterly security training classes and giving quizzes based on the needs and wants of Confidential as a company
• Reported the status of defects, test plan and any other blockers that came about in the daily scrum/standup
• Performed Functional, Regression, System, End to End, Integration, Data Validation and Smoke testing to ensure that the product works properly after the modifications and enhancements that were made by the developers.
• Developed QA plans, assessed risks, developed testing strategies, performed workload analysis, identified and created test cases.
• Identify and structure test procedures, review and assess test coverage, establish and maintain test data sets
• Oversee successful execution of test procedures, verify test results, analyze defects and submit change requests

Confidential, Chicago, Illinois

Quality Assurance Analyst

Environment: Google Sheets, Windows Applications, Confidential Website (Student/Faculty/Admin)

Responsibilities:

• Working on testing the Confidential ’s official sites web pages for students and administration to use during the Fall 2018 semester
• Developed and implemented Testing Strategies, Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications of the web sites already working at Confidential
• Use Agile methodology for creating my test plans and tracking my defects
• Analyzed the results, tracked the defects and generated reports using Google Sheets to give to the client.
• Performed Functional, Regression, User Acceptance Testing (UAT), End to End Testing, Data Validation Testing and Smoke testing to ensure product integrity after modifications and enhancements before launching the site
• Implemented/suggested Eggplant as an automation testing tool to the IT Department to use for QA testing, which is in the process of being explored.

Confidential, Chicago, Illinois

Quality Assurance Analyst

Environment: Rally, Quality Center, Charles, Postman, Blazemeter, JMeter, Crashalytics, Microsoft Office, Windows Applications, Mac, Android and iOS(Samsung, Motorola, Nexus, iPhone, iPad)

Responsibilities:

• Worked on testing mobile applications in the agriculture development area
• Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications.
• Analyzed the business requirements with the Product Analyst and Product Owner and wrote test scenarios with a BDD(Behavior Driven Development) format in Rally.
• Used Agile methodology for all projects that I have been testing on.
• Analyzed the results, tracked the defects and generated reports using Rally to give to the client.
• Performed Regression, Functional, User Acceptance Testing (UAT), API, GUI, End to End, Data Validation and Smoke testing to ensure product integrity after modification and enhancements before releasing to the App Store/PlayStore.
• Used Hockeye App and TestFlight to get app builds to test the different scenarios of the app in different environments(Test,Dev,UAT,Prod).
• Created UAT and Regression test sets to help all QA’s test for the client
• Actively participated in the QA Roundtable and QA Scrum of Scrums to present what the team worked on in the previous Sprint.
• Reported the status of defects, test plan and any other blockers that came about in the daily standup.
• Went out on the farms to analyze, research and test the apps as real customers to engrain empathy.
• Worked with the Dev’s, Product Analyst and Scrum Master to ensure that the app is delivered as best as possible to the client at the time of release.
• Developed performance testing scenarios in Blazemeter for the Robot Pepper.
• Used Charles to test throttling with 2g and 3g and used Postman to see what endpoints we are hitting.
• Maintained a log for crashes that happened on the app and showed up in Crashalytics. Also, created notes in Crashalytics to be transparent with all the dev’s/PO/PA/SM and wrote down the defect number within that crash that happened in the production environment.
• Used Trello to manage tasks that need to be completed.

Confidential, Chicago, Illinois

Quality Assurance Engineer

Environment: JIRA, Quality Center ALM, P2P, Microsoft Office, Windows Applications, Mac, Android and iOS devices(Samsung S3/4/5/6, iphone 4/5/6, ipad and itouch).

Responsibilities:

• Worked with software development teams to understand the architecture of new and existing applications.
• Planning test approaches and developed manual scripts using standard testing toolset and framework.
• Ensure best practices in test case maintainability and make sure version control is applied.
• Worked with software development teams to ensure automated tests are executed consistently and results are available for follow up and reporting.
• Worked on P2P to create new articles, videos(embedded/premium), photographs, graphics and photo galleries.
• Effectively multi-tasked and managed priorities to address testing requirements in a dynamic project setting.
• Performed functional, regression, GUI, penetration, smoke, and system testing on both Chicago Confidential and the Los Angeles Times website.
• Tested the two websites on different browsers and different devices and testing Windows User Interface Applications.
• Stay connected with industry best practices, research tools, and provided recommendations that support overallTribune Technology’s mission and goals.

Confidential, Itasca, Illinois

Quality Assurance Analyst

Environment: Microsoft Office, JIRA, Eclipse, MySQL, Selenium Webdriver, Windows Applications, Salesforce

Responsibilities:

• Developed test cases for Sprints 1-7 based on the business requirements, functional requirements and wireframes of OpenEnglish.
• Created a detailed Quality Assurance test plan and test scenarios based on the use case documents and functional specifications.
• Performed Functional, Regression, Penetration, System, End to End, Integration, Data Validation and Smoke testing to ensure that the product works properly after the modifications and enhancements that were made by the developers.
• Worked with Salesforce to do integration testing between OpenEnglish and Salesforce fields in the testing environment.
• Worked closely with the project manager and the business analyst to understand the changing requirements and internationalization of the websites.
• Analyzed the results, tracked the defects, logged the defects and generated reports using JIRA.
• Customized and executed test scripts according to the requirements in Eclipse.
• Reported the number of defects resolved/closed/reopened/new in the Scrum meeting that was held every morning with the team of Open English.
• Submitted weekly status reports of my work to the project manager, the project lead and the QA lead.

Confidential, Bolingbrook, Illinois

Quality Assurance Analyst

Environment: HP Quality Center, Quick Test Professional, SQL Server, Windows UI Applications, MS Office, Java.

Responsibilities:

• Analyzed the Business, Functional Requirements and Streamlined the Testing Activities
• Developed Test Plans, Test Scenarios, and Detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications.
• Examined application for testing, data validation, and workflow of customers.
• Created Virtual users scripts and test scenarios, executed and monitored that scenario and analyzed the test results using Load Runner
• Performed tests for Functionality, Security, API, GUI, End to End, System Configuration and Backend and also testing Windows User Interface Applications.
• Customized the scripts according to the requirements by inserting conditional statements and loops.
• Extensively used Database checkpoints, GUI Checkpoints using Quick Test Professional.
• Analyzed the results, tracked the defects and generated reports using HP Quality Center.
• Performed Regression test to ensure product integrity after modification and enhancements.

Confidential, Bellevue, Washington

QA Tester

Environment: HP Quality Center, Quick Test Professional, AMDOCS, Java, JSP, JDBC, SQL Server, Windows, MS Office Java, C++, Web Sphere, Test Director.

Responsibilities:

• Responsible for analysis of business requirements for creating test cases and scenarios
• Created various meaningful test cases which covers local and national plan coverage, converting from complex business logic which includes many rules and sub rules.
• Tested the accuracy of Confidential services in order processing and billing by creating and running both positive and negative test cases.
• Developed Test Plans and Test Cases for System, Integration and UAT testing.
• Maintained testing standards and was also involved in creating test scenarios.
• Actively participated in requirement gathering and Test Plan review meetings.
• Tested AMDOCS mobile billing and mobile payments with E-Commerce.
• Took part in the testing of different types of orders like Change of orders, order submission and cancellation of orders and service points with different statuses.
• Was involved in the regression testing after each modification and enhancements.
• Tracked the bugs and reported them using Test Director as the defect tracking tool and performed regression testing
• Reviewed and analyzed executed test results with business analysts for coverage analysis.
• Corresponded among QA Managers, Developers and Team Members.

Confidential, San Ramon, CA

QA Mobile Tester

Environment: HP Quality Center, MS Office, Windows, Quick Test Professional, Test Manager, iPhone OS, Android, Blackberry, J2ME, Test Director, SQL

Responsibilities:

• Created Test Cases as per requirement for multiple parallel releases.
• Involved in Gap Analysis Testing, Sanity/Smoke testing, Integration testing, Porting Testing, Localization Testing, Usability Testing, Performance Testing, Regression Testing, GUI Testing
• Performed Installation testing via OTA.
• Used Device Anywhere Test Center, Test Manager to perform testing of the chat conversations, send and receive pictures messages, MMS, sending SMS from the chat, calling from the conversation.
• Bugs reporting on bug tracking tool & updating the status of the bugs.
• Conducted Defect Scrum meetings
• Extensively used Performance Monitoring tools to analyze the System resources.
• Conducted tests for e-commerce functionalities for the bank.
• Provided testing Status Reports on a daily basis.