SUMMARY

• Results - oriented IT professional with over 8 years of experience as Sr. Quality Assurance Analyst in Retail and E-commerce domain.
• Almost 8 years of expertise in IBM Sterling Order Management System and WebSphere Commerce application.
• Over 8 years of experience in managing on-shore & offshore model with various vendors.
• Immense experience in implementation for Content Management, Order Capture, Customer Profile, Inventory Management, Pricing, Item Creation, Order Fulfillment, Financial Reconciliation and Warehouse Management.
• Experience testing Windows Desktop Applications, Back-end Services (APIs), Web application and Multiple Ecommerce Web channels (.com sites, Mobile browser and Mobile apps - iOS and Android).
• Thorough understanding of SDLC(Software Development Life Cycle) and STLC(Software Testing Life Cycle), Bug Life Cycle and strong knowledge in Agile (e.g., Scrum) methodology and Water Fall model.
• Experience in analyzing user stories, and preparing Test Plan, Test Scenarios, Test Cases, Traceability Matrix, and Test Summary Reports on multiple projects.
• Hands on experience with Test Execution, Defect Management, Defect Tracking and Reporting.
• Proficient in performing different test types like Smoke, Functional, Adhoc, Integration, System, E2E, Regression, Performance, and Security Testing.
• Experience in writing SQL queries to perform Backend Testing for data verification.
• Contributed to the development of the “definition of done” by verifying each user story meets the acceptance criteria.
• Analyzed requirements by performing Requirement Ambiguity Testing for various projects.
• Created and submitted Daily, Weekly and Monthly Status Report on various projects to QA Manager and Core team members.
• Expert with Sterling DOM applications like Sterling CoC Application, Webstore, RCP SOM.
• Experience with various Retek products such as RMS, RPM, RIB, RETL & People soft.
• Excellent Documentation Management and Presentation skills for the complete QA Project Team including Test Plan, Test Case Specs, Test Requirement, Test Case Matrix and Defect Reports.
• Possess problem-solving skills, Ability to follow industry standards and procedures. Quickly master new concepts and applications. Strong communication and Interpersonal skills.

TECHNICAL SKILLS

Defect Tracking Tools: Team Foundation Server, Jira & HPQC 12, Zephyr IBM Sterling Apps (Version 9.2 < 9.5) Application Console, Call Center for Commerce, Web Store, RCP SOM, COM, WMS

Oracle Suite (Retek): Oracle Suite(RMS, RPM, RESA, People Soft RIB) SIM IBM WCS WCS Aurora, PIM,CMC

Warehouse Mgt System: Exeter

Financial/Fraud Detect Applications: Cardinal, Payeezy, Red CSI, First Data, Kount

Third Party Apps: Radial Vendor net, RSPIM, Splunk, Browser Stack, Head Spin, IBM Service Now, MQ Explorer

Databases: Oracle SQL Developer, TOAD, DB Visualizer

SD methodologies: Agile, Waterfall, V model

XML Technologies: XML, SOAP, Web Services

Operating Systems: MS-DOS, Windows 9X/2000/NT/XP/7

PROFESSIONAL EXPERIENCE

Confidential

Sr. QA Analyst

Responsibilities:

• Managing the overall QA Delivery and single point of contact for Business communication
• Managing past 8 years Onshore & Offshore model acrossmultiple projects
• Been part of various implementations from Oracle Retek Suite integration with e-Commerce, Sterling Upgrades (From 9.1 till 9.5) with Integration to WCS and Vice-Versa.
• Handled successfully multiple projects like Sterling Upgrades, SOF, BOPIS, STS and Payment Projects.
• Creating Test Strategy & Test Closure Reports for each sprint releases and projects.
• Continuously updated Testing suites (Application Regression Suite, Smoke Testing Suite, Release regression suite & E2E testing suite) as per the release.
• Daily connect with offshore functional & Automation Leads for work allocation and providing onsite daily updates.
• Analyzing the Daily Automation run via Jenkins for script failure reasons and working with Automation lead for next script success.
• Working with Automation Lead to keep Smoke & Regression Suite updated with upcoming Release changes
• Analyzing Performance Results for each release and share report with stakeholders if any deviation from Defined SLA’s.
• ProvidingDaily &Weekly StatusReportto all stakeholders across projectsusing Confluence using Live Dashboard for program health
• Used HPQC & JIRA to report/track all issues and defects
• Actively participating in Daily Agile activities like Scrums and Grooming Session
• Defect Analysis using SPLUNK& Chrome Dev Toolsand sharing the observations with Dev Team
• Exposure to usage of Cloud Application Browser Stack and Head spin for Functional Mobility testing
• Engaging in Daily stand up meetings and calling out blockers & critical issues
• Leading the Daily defect triage meetings with Project IT Leads
• Used Postman for Daily Testing like triggering Agents and posting XML’s in 4 Wall Testing of Sterling OMS and Projects like Inventory Projects
• Been part of implementation and used various Payment and Fraud Tools for E2E, Functional and supporting various projects.
• Strong Knowledge of Full E2E/Integration from Item Creation->Item Enrichment->Item Utilization->Item or Sku flow in Website & OMS->Order Creation till Checkout->Order Fulfillment->Financial Validation.

Confidential, Jacksonville, FL

SQA Analyst

Responsibilities:

• Create test plans and test cases validating application requirements.
• Participated in all stages of agile test-driven software development lifecycle while maintaining existing code for PolicyCenter product and adding new features. Actively participated in SCRUM development process.
• Design, document and execute test cases, record, document and analyze test results utilizing Visual Studio Team Foundation Server and Microsoft Test Manager
• Monitored and tracked progress of project following agile methodology
• Diagnose, troubleshoot and resolve project and test issues
• Identify, confirm, report and manage defects through resolution using TFS
• Conduct test case reviews to ensure requirement coverage
• Perform Functional & Integration Testing
• Ensure project milestones and deliverables are met
• Establish and maintain strong working relationships with cross functional team members
• Identify, recommend and document quality assurance and test practices
• Research tools, methods and technology trends to support testing objectives
• Experience with Scrum framework
• Experience testing and troubleshooting with Microsoft Services
• Working knowledge of Source control and defect tracking tools: Microsoft Visual Studio 2010, Team Foundation Server
• Working knowledge of Test Management tool: Microsoft Test Manager
• Working knowledge of Microsoft operating systems and Windows environments
• Experience with Microsoft Office applications (Outlook, Excel, Word)
• Identify, confirm, report and manage defects through resolution using TFS

Environment: Agile, Scrums, Quality Center, Microsoft Test ManagerQTP, ORACLE, XML, HTML, JavaScript, TOAD, SQL