SUMMARY

• me have over 3 years of experience in technical support, analysis, design, software testing and requirement gathering.
• me am looking for an exciting opportunity where me can learn, practice and implement new technologies to not only broaden my skills but also in corporate critical thinking, problem solving, and leadership qualities.
• me work well in teams and display strong work ethic.

• Oracle Xstore Point of Sale (ORXPOS)
• Oracle Customer Engagement (ORCE/Relate)
• Oracle Xoffice Suite (Xadmin and Xcenter) miStore (mobile POS) and Oracle Xstore Mobile (Oracle MPOS)
• Business Analyst/Quality Analyst
• Product and service expertise
• Customer service - oriented
• Excellent Communicator

TECHNICAL SKILLS

Databases: My SQL, Access, SQL plus, Oracle Database 11g EE

Document Mgmt. & Collaboration: Confluence, Dropbox, Google Drive, Jira, OneDrive, SharePoint, Trello

Micros/Oracle Retail: XStore, XCenter, XAdmin, Verifone, AJB FiPay, EFT link, Relate (CE), Locate, Store and forward, SAF manager, Cayan Genius, SVS, Value link, First Data, TeleCheck, Carbon10

Microsoft Technologies: MS Office, MS Visio, MS Project

Programming Languages: Python, Ruby, Java

Project Methodologies: Agile/Scrum methodologies, use cases, user stories, requirement gathering techniques, STLC, test scenarios, test cases, and different testing techniques

SaaS tools: Demandware, Smartbutton, Merchantware

Tools: /Test Bomgar, Eclipse, Snagit, Selenium Web driver (Self-Learning)

Web: HTML, CSS, JavaScript, XML, UML, PHP, Bootstrap, WordPress

Languages: Fluent in English, Hindi & Urdu. Well versed in reading and writing Arabic.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

QA

Responsibilities:

• Consulted Kendra Scott team on site as their initial QA to support their lab wif testing and other queries. Performed daily tasks by keeping lab stores and mobile registers (MPOS) up and running on both register and server side, made sure lab stores in stage were in sync wif production registers. Deploy and ran regression testing on daily promotions and coupons before scheduling them for actual stores. Furthermore, successfully implemented and rolled out Xstore in KS stores wifin Texas.

Confidential

QA

Responsibilities:

• Supported Confidential & More wif testing on teh new Oracle Xstore v17. Performed onsite support for legacy hardware testing for POS registers wif and wifout SSD’s on different windows servers. Analyzed and documented how long it gets to finish a specific transaction to compare them wif registers dat are on different servers. Hence, identified which hardware stood out among teh other registers and consulted stores get teh latest hardware to eliminate any delays in overall performance of teh registers.
• Implemented QA expertise for one of Canada’s luxury icon Confidential . Gatheird business requirements, configurations, workarounds and processes involved in teh project. Created in depth test cases and scenarios and later ran smoke and regression testing on teh updated Xstore builds. Gave updates on testing and issues to project manager, developers and functional lead.

Confidential

BA/QA

Responsibilities:

• Gatheird requirements for functionalities such as applying private label credit card (PLCC), discount donation and MiStore PLCC. Created new and updated existing FRD’s by designing and integrating Xstore flows depicting new changes. Also, created test scripts for all teh functionalities and ran smoke/regression testing. Stayed in touch wif teh team and reported well documented defects in Jira wif logs and screenshots.

Confidential

BA/QA

Responsibilities:

• Consulted client wif BA support for new and existing FRD’s. Sent updated FRD’s to client for sign off and had sessions discussing any changes or updates dat were needed. Also, provided QA support by installing new builds in Austin lab registers. Resolved and reported defects in Jira.
• Stepped in at a crucial time in teh project where resources were short and created multiple FRD’s on new requirements including post void, pick up other store, suspend/resume web order and web look up. Got all requirements from teh stakeholders and completed task in a short time period. Tested on SaaS functionalities including Demandware, Smart Button and Value link. Documented test cases/scenarios and kept everyone in loop wif testing and other findings.

Confidential

QA

Responsibilities:

• Tested on payment functionalities such as SAF manager, Cayan Genius, Merchantware and SVS. Created test scripts and ran smoke/regression testing and SQL queries to observe transaction status including void sales, orphaned transactions, gift card transactions, Credit/debit, etc. Reported defects on JIRA wif logs and screenshots.
• Performed extensive smoke, functional, and regression testing on teh builds for retail and commercial customers including counter sales, orders, and returns. Reported well documented defects on Jira wif logs and screenshots.

Confidential, Austin, TX

Jr. Project Analyst

Responsibilities:

• Gave service and customer support during field visits or dispatches and tied workflow to schedule and document all processes. Managed and diagnosed all on site installation, repair, maintenance and test tasks. Understood customer requirements and cooperated wif technical team to share information across teh organization

Confidential, Minneapolis, MN

Desktop Support/System Analyst

Responsibilities:

• Assisted teh desktop support team in user troubleshooting, standardized machine imaging inpreparation for deployment, local development setups, user desktop configuration/support and war room deployment.

Confidential, MN

Service Desk Analyst

Responsibilities:

• Carried out day-to-day Service Desk customer support activities, including direct technical assistance to University faculty, staff and students. Acted as a first-level technical resource for supporting systems, software suites, networks, and workstations for ITS clients. Provided technical support for multiple products and services dat included client/server systems, PC, Macintosh, mobile devices, application software, peripheral devices and others. Wrote documentation and taught others how to effectively use technology in their learning, teaching or business processes.