TECHNICAL SKILLS

Languages: Java, SQL, PL/SQL

IDEs: WSAD/RAD, Eclipse

Java/J2EE Environment: Java, JDBC 2.0, XML (DTD, XSL, JAXP), XSL, XSLT, HTML

Databases: Oracle 9i / 8.i, DB2 UDB, SQL Enterprise Manager, SQL profiler, SQL Query analyzer, MS Access.

Client - Side Technologies: HTML/DHTML, JavaScript, and CSS

Operating Systems: Sun Solaris 2.X, AIX 5L, UNIX, Windows 2000/ NT/98

Application Servers: WebSphere, RAD, Eclipse, TomCat, Computer Telephony Integration (CTI)

Genesys/3rd Party: Avaya PBX, VCS, Genesys CTI, Tserver, TXML, Nuance (Scansoft) ASR/OSR, URS, STAT SERVER, CME, Iserver, TXML

Testing Tool: HP Quality Center, QTP, WLoadRunner, Test Directory, Cyara

PROFESSIONAL EXPERIENCE

Confidential, Basking Ridge, NJ

Sr.IVR/ Genesys Tester

Responsibilities:

• Involved in unit testing, Integration testing for various combinations using manual and automated scripts.
• Effectively involved in plan, define test strategy / test cases, provide QE estimates, provide test management and test reporting throughout the testing cycle
• Testing with WWE (Agent Desktop) CTI custom softphone applications.
• Executed/Enhanced Regression test scripts using Cyara
• Performing Functional, Integration, and Regression testing of the VOIP,
• Built for testing/developing/demonstrating Call Center IVR and CTI applications.
• Testing was done through different phases - Baseline, Regression and Sanity Testing.
• Involved in Genesys call routing, WWE (Agent Desktop) CTI custom softphone applications; IVRs validation and agent skills.
• Involved in routing override. Hoop setup. worked in designing and developing scalable, flexible, and cross-platform automation test frameworks.
• QA status reporting and escalate risks in a timely manner to management and assist in resolution.
• Participating in building the strategy around test cases and end to end test framework to maximize the test coverage.
• Experience in playing a significant role in DevOps, CM/RM, delivery automation, and experience with Maven, Jenkins.Genesys/Cisco Framework, reporting, routing and multi-channel components.
• Experience using Agile Central, and Cyara for automated testing.
• Worked closely with product owners and Scrum Masters to determine acceptance criteria for testing
• Created test cases, perform manual / automated testing and log defects in Rally and valiidated logs in splunk. ·
• Involved in Genesys/Cisco Framework, reporting, routing and multi-channel components.
• Effectively plan and test strategy / test cases, provided QE estimates, provided test management and test reporting throughout the testing cycle.
• Collaborate with project teams to understand project architecture and business requirements of device and automation test strategy and test plans.

Environment: JAVA, J2EE (JSP, Servlets, EJB, JNDI, JDBC), VXML, XML/XSL, DB2, Splunk, WWE (Agent Desktop), CTI, VOIP,SQL, Genesys, Iserver, Tserver, Rally, Simulator,Gax,Cyara, Hoop tool, Avaya PBX, Siebel CRM, AS/400.

Confidential, Austin TX

Sr.QA Tester and automation Tester

Responsibilities:

• Involved in design and creation of test plans and development of detailed test scripts based on the functional specs
• Worked with developers on Application design Architecture.
• Conducted sanity and regression testing during each deliverable to QA environment.
• Extracted data to test various call flows such as Customer Menu, Technical Menu in the VRU system.
• Utilized Web services in testing the patients and providers information.
• Tested NOSPEECH and NOMATCH functionality of the IVR Call Flows.
• Escalated issues and risks that were found during testing to the QA management.
• Tested IVR Web URLS to validate Customers and Business customers Information.
• Verified Segmentation phases of the IVR Strategies.Tested GVP Port status.
• Tested GUI and functionality of the application under test using multiple operating.
• Tested MIS and Desktop applications and reported the defects using HP Quality Center and Fog Buz
• Worked with Business and validated the actual results with the expected results and ensured
• Designed Testing Strategies and involved in developing different test-scripts using Cyara and selenium
• Escalated IVR project issues and risks to the QA management.
• Tested Routing Strategies to see if the they have been invoking the right application when dialed In.
• Ran IVR tests against the each dialogue states in the existing call flow design and verified the IVR Reports.
• Developed Performance test plan for load testing of using Cyara.
• Using Quality Center and Fog Buz for storing, maintaining the test repository, bug tracking and reporting.
• Participated in QA status meetings and escalated any issues that management needs to know.
• Conducted IVR Speech Recognition test to validate callers’ inputs.
• User both DTMF and Speech methods during the IVR testing.
• Performed functional, System Testing, Integration Testing, Backend Testing, Regression Testing and Performance Testing.
• Extracted data using SQL to test various IVR call flows such as Customer Menu, Business Menu in the VRU system.
• Tested in the CTI such as Log file creation, VRP, Transfer of Call Control.
• Worked in flexible schedules to delivery the project on time.
• Estimated time durations in executing the test scripts during each build drop to QA.
• Prepared documentation for some of the recurring defects and resolutions and business comments for those defects.

Environment: JAVA, J2EE (JSP, Servlets, EJB, JNDI, JDBC), VXML, XML/XSL, DB2, Struts, JUnit, RAD, AIX, Log4j, VOIP,SQL, Genesys,CTI, Iserver, Tserver, HP Quality Center, Siebel, FogBuz,Selenium, Avaya PBX, Cyara Testing Tool, Siebel CRM, AS/400.

Confidential, Lenexa, KS

Sr. QA Analyst/Business Data Analyst

Responsibilities:

• Analyzing the Business, Functional requirements and prepared Use cases diagram and Use Cases.
• Preparing the traceability Matrix to ensure the coverage of requirements, and test artifacts like test plan, test cases and test data for execution.
• Worked with the developer on outstanding defects and followed the defect management cycle.
• Test front end data functionalities and content loading like images, carousals and ensure data integrity. Tested Web application UI.
• Prepared flat files for ETL testing, data loading and did data validation on the target servers.
• Verified data loading at staging tables, verify the logs after the data loading, validate the tables at target servers.
• Scheduled jobs and run the process and maintain the application servers, validate the date integrity in the database.
• Validated stored procedure and prepared medium to complex queries for data analysis on the tables.
• Maintained test execution with Quality center and developed defect/executing summary.
• Actively involved in validating and follow up meetings Portal migration issues with developers and vendors. Worked extensively on Data Modeling for the purpose of designing and analyzing data requirements to support the application
• Provided pre deployment, production and post-deployment support and resolved timely manner.
• Provided various data reports based on the business requirements and work extensively on Main frame (AS400) server on data validation and process verifications.
• Reported the bugs to Developers through Microsoft TFS.
• Worked closely with developers to understand the functionality and validate the data replication after the data is loaded using ETL informatica.
• Performing Data Quality Analysis to determine cleansing requirements developed detailed Test Plan, Test Cases and executed. Working as Tier2 support & contact for all Web Logic Portal IT issues, working with developing teams for timely resolutions. Follow up with Portal build schedules and alerts.
• Tested various notifications and alerts using Content Management Systems (CMS) also updating content and populating security alerts, notifications.
• Build coordination after test execution, deployed code in QA, and Staging.
• Created medium to complex SQL queries in testing the back end and data validation and extensively used SQL for data integrity testing at the backend.
• Working on pre and post the deployment and production issues and actively involving in UAT testing.
• Support staff in diagnosing problems and reporting bugs and enhancements to development.
• Developed Defect Summary Report and Test Summary Report and documented test results

Environment: HP Quality Center, .Net Framework, Rally, TFS,Clear City, Check Box, Share point, Microsoft SQL Server 2012, SQL server Management Studio, Agile methodology, QTP.

Confidential - Minneapolis, MN

Sr.IVR specialist III

Responsibilities:

• Implemented/tested voice natural language processing (NLP), DTMF, call routing treatment, TFNs, voice/Text to speech (TTS) prompts, barge ability, call trees, call module mappings. Etc.
• Managing user stories/bugs from backlog to accepted.
• Performed user stories grooming/refinement.
• Involved in Genesys/Cisco Framework, reporting, routing and multi-channel components.
• Worked on IVR call flow diagrams, Business requirements documents. Etc.
• Managed execution and maintenance of Cyara automation regression bed in UAT.
• Tested and diagnosed APIs through postman.
• Delivered products within committed time and budget.

Environment: JAVA, J2EE (JSP, Servlets, EJB, JNDI, JDBC), VXML, Hp Quality center, Excel,, DB2, Struts, Cyara, JUnit, Oracle server

Confidential, Cary, NC

QA Tester

Responsibilities:

• Involved in design and creation of test plans and development of detailed test scripts based on the functional specs
• Worked with developers on Application design Architecture.
• Conducted sanity and regression testing during each deliverable to QA environment.
• Extracted data to test various call flows such as Member Menu, Provider Menu in the VRU system.
• Utilized Web services in testing the patients and providers information.
• Tested NOSPEECH and NOMATCH functionality of the IVR Call Flows.
• Escalated issues and risks that were found during testing to the QA management.
• Tested IVR Web URLS to validate Member and Provider Information.
• Verified Segmentation phases of the IVR Strategies.Tested GVP Port status.
• Configuring VOIP with Server IP and updating the Firmware.
• Tested GUI and functionality of the application under test using multiple operating.
• Tested MIS and Desktop applications and reported the defects using HP Quality Center
• Worked with Business and validated the actual results with the expected results and ensured
• Escalated IVR project issues and risks to the QA management.
• Tested Routing Strategies to see if the they have been invoking the right application when dialed In.
• Ran IVR tests against the each dialogue states in the existing call flow design and verified the IVR Reports.
• Developed Performance test plan for load testing of using LoadRunner.
• Using Quality Center for storing, maintaining the test repository, bug tracking and reporting.
• Participated in QA status meetings and escalated any issues that management needs to know.
• Conducted IVR Speech Recognition test to validate callers’ inputs.
• User both DTMF and Speech methods during the IVR testing.
• Performed functional, System Testing, Integration Testing, Backend Testing, Regression Testing and Performance Testing.
• Extracted data using SQL to test various IVR call flows such as Member Menu, Provider Menu in the VRU system.
• Tested in the CTI such as Log file creation, VRP, Transfer of Call Control.
• Worked in flexible schedules to delivery the project on time.
• Estimated time durations in executing the test scripts during each build drop to QA.
• Prepared documentation for some of the recurring defects and resolutions and business comments for those defects.

Environment: JAVA, J2EE (JSP, Servlets, EJB, JNDI, JDBC), VXML, XML/XSL, DB2, Struts, JUnit, RAD, AIX, Log4j, VOIP,SQL, Genesys, Iserver, Tserver, HP Quality Center, Siebel, LoadRunner, Avaya PBX, Siebel CRM, AS/400.

Confidential, NC

QA Tester/ Ivr Tester

Responsibilities:

• Played a major role in system regression test required after Informatica ETL software upgrade.
• Involved in Test Design, Test Plan, Test Development and Test Results for Data warehouse system.
• Wrote source and target SQL queries to test ETL code.
• Testing various sync enabled handsets with My TMO web user interface, with newly provisioned, call forwarding features, I/O calls etc.
• Configure Network with Wireless Routers and wireless bridge. Configure and Troubleshoot Wireless Printer
• Configuring VOIP Phones. Managing users using Active Directory in DHCP. Further promoting forest in the domain using DNS feature.
• Used System Center Operations Manager to manage VOIP facility and providing proactive measures.
• Automation of VoIP application (SIP based application) using Empirix Hammer Tool.
• Automated execution of test queries using UNIX shell scripts and Maestro scheduler.
• Reviewed and Understood IVR Scripts based on Designed flow diagram of Loan Process through VRU.
• Created Scripts in Quality Center for VRU testing based on Business Requirements.
• Performed manual testing of VRU which included Call routing, Call monitoring.
• Positive and Negative testing of VRU based on Business Requirements.
• Involved in the documentation of Test planning and prerequisites.

Environment: Test Director 7.0, SQL, Informatica Power Center 6.0, Hp Quality Center, Cognos, Edify IVR, Genesys, UNIX, Oracle 9i database and Maestro Scheduler.