SUMMARY:

• Provide leadership of the QA testing team for both manual and automatic testing; and associated environments, processes, documentations including Test Strategy, Testing Scope, Test Plan, Automation Strategy, Test Scenarios (test cases), Test Bed documents and bug reports.
• Responsible for tactical leadership and expertise throughout the test lifecycle including managing the QA testing team including performance reviews; create an environment for continuous improvement initiatives and process improvement programs
• Lead, coordinate, and facilitate change management and conflict resolution as necessary to control all releases to the production environment based upon risk, IT management input, project management input and business input. Identify and assist in the removal of impediments that related to implementation and quality assurance environments.
• Establish matrixes and measurements for quality and releases reporting to IT management and the Program Management Office Director.
• Experienced in leading and managing QA teams ranging from 4 - 80, budgets ranging from $5,000 to $15 Million.
• Managed/Monitored enterprise level QA Testing efforts during integration, system, and UAT testing phases
• Experienced in Distributing test effort, supervising the progress and evaluating team members.
• Experienced in reviewing RFP responses, POCs from various testing vendors and involved in recommending test vendors for various clients.
• Extensively worked with various leadership personnel (VP’s, Sr. VP’s, CIO, and CTO) for various enterprise level project implementations.
• Experienced in coordinating testing progress between Client and Offshore teams with multiple testing environments.
• Supervised testing teams as well as participated in testing during the SIT (QA testing), UAT, and E2E testing. Mentored and monitored test team development and status.
• Expertise in all stages of Testing Life Cycle including Unit, Integration, System and Acceptance Testing phases
• Responsible for the planning and coordination of teams when scheduling, and maintaining current status and assignment of project deadlines as a Sr. QA Manager, QA Lead, and Sr. QA Analyst.
• Experienced in coordinating the testing status as/ with the Project manager(s) on daily basis.
• Designed, Developed and Maintained Testing and Automation frameworks for entire organization.
• Experienced in performing various kinds of testing like functionality testing, GUI testing, integration testing, back-end testing, performance testing, stress testing, regression testing, security, and disaster recovery testing on both Windows and Web-based applications.
• Experienced in performing various kinds of testing, manually and via automation.
• Performed the testing effort both Manually and through automation for various applications involving .Net, J2EE, Web Services, StingRay, Ajax, Servlets, Struts, JSP, ASP, ActiveX, SilverLight, Info Path, Biz Talk Server, C#, C++, Siebel, Mainframes (AS/400, UNISYS), PeopleSoft, SAP, Data warehouse, Windows, Mobile, PowerBuilder, ActiveX technologies.
• Possess excellent automation testing skills, involved with automation testing efforts for various projects involving HP Quick Test Professional, IBM Rational Functional Tester, IBM Rational Robot, HP Winrunner, and Borland SilkTest.
• Possess broad spectrum of IT industry experience ranging from Healthcare, PBM, Insurance, and Financial companies with strong business functional knowledge.
• Comprehensive understanding of various QA methodologies involving RUP, Agile (SCRUM, AUP), Waterfall, Spiral, Iterative.
• Very strong skills in back-end testing using PL/SQL, SQL queries and other utilities like SQL Toad, SQL Developer.
• Expert in Administering and Customizing ALM (previously quality center) modules to fit the needs and requirements of testing team.
• Conduct daily defect tracking sessions with development team during integration and system testing phases.
• Possess solid analytical troubleshooting and leadership skills
• Experienced in analyzing the daily testing results and updating the testing status metrics to higher management.
• Excellent team player with very good logical reasoning ability and interpersonal skills
• Experienced in setting up the test environment, performing installation, and providing support.
• Highly sort after as a liaison between developers, business analysts, clients, implementation, and QA teams.
• Possess great organizational skills, conflict resolution skills, negotiation skills, ability to multi task and maintain calm under pressure.

TECHNICAL SKILLS:

Packages: Microsoft Word/Excel/Power Point/Project/Access, Visio, XML Spy, eScrum, Rational Rose, RSA

Testing Tools: HP Functional Test (formerly QTP), HP Performance Center, IBM Rational Functional Tester (RFT), Compuware TestPartner, Rational Robot, WinRunner, LoadRunner, Rational TestManager, Rational Requisite Pro, Rational XDE Tester, Rational Test Factory, Borland SilkTest, Test Harness, Imprimatur (Open Source testing tools)

Defect Tracking Tools: HP ALM (formerly Quality Center), Test Director, Rational ClearQuest, PVCS Tracker, Bugzilla, Test Team

Scripting: JavaScript, SQA Basic, TSL, VB Script, 4Test, HTML, XML, PERL, Python.

Methodologies: Waterfall, Iterative, Spiral, Agile (Scrum, Test-Driven, AUP), RUP

Languages: Visual Basic, C, C++, C#, Java, SQL, PL-SQL

Database: Oracle, DB2, SQL server, Sybase and MS- access

Operating Systems: Windows 95/98/Nt/2000 XP, UNIX, Windows Mobile

Technologies/Environments: J2EE, .Net, ASP, Struts, AJAX, JSP, Servlets, Biz Talk, Team Foundation Server (TFS), Microsoft Team System Web Access, Web Services, WSDL, SOA, PeopleSoft, SAP, Siebel, PowerBuilder, Windows Server 2003, 2008

Terminal Emulators: Rumba, Putty, Attachmate

Others: CICS, TSO, AS400, UNISYS, XML Generator, Lotus, Cvb, Cms, Test Partner, Roscoe, MQ Series Datapackets, Trackrecord, Instant Messaging, Rightfax, Costar, Adobe, Alchemy, Novis, MSP, Fileaid, SilverLight 2, BTP, BPT, DOORS, OTM.

Healthcare: Xcelys, Facets, HIX, Diamond, Claim Check, EDI transactions (837, 835, 270/271, 276, 277, NCPDP), CDHPs, PBM (Medco, Express Scripts, WHI)), FSA, HRA, DDC, HSA, Quest, Institutional and Professional claims, HEDIS, MMIS, Payments, HL 7, HIPAA, COBRA, PHI

PROFESSIONAL EXPERIENCE:

Confidential, Tampa, FL

IT Manager

Responsibilities:

• Delivered the overall QA program for all Wellcare IT development projects to agreed quality levels.
• Ensured the coverage of business requirements through the QA program across all Wellcare IT projects.
• Involved in Development of the following for all Wellcare IT projects: Test Strategy Document, Project Plans, Functional system test plans, Automation test plans, Performance test plans
• Involved in Execution of testing program for all Wellcare IT projects.
• Analyzed and reported of testing results for all Wellcare IT projects
• Ensured the usage of Enterprise-wide QA tools and standards across all Wellcare IT projects.
• Created test plans, project plans with resource demands
• Involved in Setup and maintenance of test lab/environment, Setup and maintenance of testing software
• Coordinated development test cases.
• Involved in Performing Continuous QA and Participated in QA Test Cycles.
• Compiled and distributed release defect reports for all involved resourced on daily/weekly basis.
• Managed defects to achieve minimum bug-releases
• Maintained knowledge base of known issues and resolutions.
• Compiled and distributed the what’s new document for each release.
• Maintained the Quality Center bug-database
• Defined the QA Cycle Best Practices
• Managed teams consisting of 50 - 75 Testers. Developed Quarterly, and Yearly performance review reports for the reporting testing team members and passed on recommendations to the executive QA Leadership team.
• Involved in organizing and participating in team building activities.
• Mentored new test team members and organized sessions.
• Driven QA process to plan delivery dates
• Involved in Test Script development, Creation and Maintenance of QTP test scripts
• Provided to other employees on Testing Best Practices
• Established Bug Reporting Standards
• Defined and Managed the QA Build Process
• Extensively involved in EDI Implementations (Interactive and Batch Processing) including X12N HIPAA transactions for the 837, 270/271, 276/277, 278, 820, 824, 834, 835 and 997’s
• Identified and resolved internal customer issues
• Complete weekly Q/A status reports (in RAG rating format) and submit in an accurate and timing manner (by Thursdays at noon)
• Perform other duties as assigned

Environment: Oracle 11i, TFS, MVS, SQL Developer, MS Project, SQL Navigator, Xcelys, EDI, Softheon, Right Fax, XML, .Net, Microsoft Biz Talk, MMIS, QTP, SQL, ALM/Quality Center, Visio, UML, MS Project, Excel, EDI (834, 837, 835, 270/271, 276/277, 278, 820), CMS, SharePoint, TOAD.