SUMMARY

• Over 9 years of experience in IT industry in Software Quality Assurance & testing in multi - tier client/server web based applications and web portals.
• Extensive Knowledge of Quality Assurance standards, Methodologies, Software Development Life Cycle (SDLC), Agile Methodologies and Scrums.
• Solid experience wif creating Test Plans, Test Scenarios, writing and executing Test Cases from requirements, Bug Reporting and Tracking Defects in Quality Center.
• Strong in database Concepts and writing SQL scripts wif multiple joins.
• Extensively involved in Black box, Back End, Functional, Regression, Integration, System, User Acceptance, and data driven testing.
• Experience in creating test cases from Requirement Documents, FRD and BRD.
• Experience in using testing tools like JIRA, QTP, ALM and Quality Center (QC).
• Expert in testing Web applications wif comprehensive noledge of browsers
• Involved in Maintenance and Enhancement testing in Production environment.
• Created Test plans for End to End Testing.
• Strong teamwork skills and the ability to communicate well wif all management levels.

TECHNICAL SKILLS

Testing Tools: Mercury Quality Center 9.0/11.52, Quick test professional 11.0, Jira 7.0Bugzilla 4.2.1, ALM 11.52.

Operating systems: UNIX, LINUX, AS/400, Windows XP, HP-UX, Solaris.

Database: Oracle 8i/9i/10g/11g, MS-SQL Server, MS-Access, MS Word, MS Power Point and SQL Server R2. WordPerfect 6.0, MS Project, Snag it, DB2

Protocol: HTTP, HTTPS, FTP, DHCP, SOAP and TCP/IP, LDAPTechnologies.

Programming Languages: C, C++, .NET, Java, J2EE, JavaScript, JCL, XML, HTML, PL/SQL, Visual script.

Methodologies: Agile, Waterfall, V-model.

Version Control tools: PVCS, Subversion, CVS, Clear Case.

Web Server: IIS 5.0, IIS 6.0,Apache 4.0.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Software Quality Analyst/ Back-end Tester

Responsibilities:

• SA (Scientific Analytics): PPSS (Vendor) Web based Cargo Revenue Pricing Solution Suites for Cargo Price Analysis by historical data of the customer and present the analytical reports by graphical representation.
• Q2W (Rating Service): Plug-in application from the Salesforce Apex Exchange to retrieve information from PPSS (vendor) and renders it in Salesforce for the purpose of aiding Sales Reps in preparing quotes. Prepare test cases for testing functionality according to business requirements including testing the Web Service responsible for performing callouts to PPSS. Conduct automation documentation and testing. Verifying quote creation business flow as per business requirements.
• Salesforce: A cloud based customer relationship tool dat allows subscribers build and customize their instances on the Salesforce multiple Platforms and Clouds.
• ACS (Air Cargo System): Web based applicationused for accepting, tracking, and accounting of Air cargo shipments as well as creating ARD bills.It hasfunctionality to maintainShipper/Consignee information, alongside to interfaceswif Salesforce, Q2Win and Pricing OptimizationApplications.
• SWIFT: Responsible for Airport and Aircraft Operations. Release, Turn and swap aircraft/flight from swift and then work on flight planning.
• PWB (Performance Weight and Balance): Flight planning from station wif Weight and balance adjustment by ATOG, Taxi Fuel In and Fuel Out values, commodity, passenger, General for inbound and outbound flight departure.
• Gate Management: Open, Close and assign gates to flights. Worked on “Ground Segments or Pucks depending on originator pucks, Terminator pucks and fully qualified pucks. Manually ran Optimizer batch job to assign gates to aircrafts.
• Net Tracer (Bags): Application for managing lost and found bags.
• RESERVATION SYSTEM (ALTEA/AMADEUS): Created PNR from Reservation system to interface wif Airport and Aircraft Operations application (PWB) to check all the data from ALTEA and CM (Customer Management).

Environment: MS-Office, MS-Visio, JIRA 7.0, QTP, SOAPUI, ALM 11.52, UNIX, SQL-Server, DB Visualizer C#, JAVA, XML, Windows XP, Mercury Tools, Clear quest.

Confidential, Dallas, TX

Software Quality Analyst/ Back-end Tester

Responsibilities:

• Involved in writing test cases and Web testing on Rite task and Production Support.
• Performed User Acceptance, End to End, Regression and Functional testing.
• Worked on Security testing by Payment Card Industry (PCI) standard.
• Worked on Tech Upgrade and Oracle Patching project.
• Performed File processing testing using different SFTP servers.
• Performed various tests involving different payment methods and reconciled them in Financial Reports.
• Created test data using SQL scripts for data validations (Back End testing).
• Responsible for defect management Using Quality Center and ALM (defect logging, defect tracking, status updating and defect reports and metrics).
• Participate in standard scrum rituals such as sprint planning, daily stand-ups.
• Process payment by Cash, Check, Credit, Money Order and Undo payment, Chargeback’s, Bounced Check, Credit Refund, Check Refund to reconcile them in Financial Reports.
• Reconcile Beginning, Current and Ending Deferred Revenue Balance in Financial reports.
• Created Toll Transactions, Zip Cash Toll Invoice Account Details which includes Tolls, fines, Payment Adjustments, unpaid toll escalates to different level of invoices along wif escalating invoices to collections and Legal Pending Actions and displaying them in Monthly Report.
• Performed Full, Partial and Overpayments on invoices and escalate them to next level invoices by checking Payments and Adjustments.
• Generated and reconcile different types of Financial Reports in Front end and Backend to ensure data integrity, reconciliation and validate Business Rules.
• Participate in standard scrum rituals such as sprint planning, daily stand-ups.
• Responsible for defect management Using Quality Center (defect logging, defect tracking, status updating and defect reports and metrics).
• Facilitated User acceptance testing wif business user.

Environment: Quick Test Professional 11.0 (QTP), Quality Centre 9.0.1, ALM 11.52, HTML, XML, Oracle 11G, PL/SQL, Java Script, MS VISIO, Windows XP, LINUX.

Confidential, Fort Worth, TX

Software Quality Analyst/ Back-end Tester

Responsibilities:

• Created test plans and test cases to test inventory management, inventory adjustment and inventory availability in the real-time data from point of sale.
• Created test data using SQL scripts for data validations (Back End testing).
• Involved in writing test cases and Web testing
• Interacted closely wif developers regarding defects, participated in tracking defects using Quality center, Reviewing and Analyzing bugs.

Environment: Java, HTML, XML, JavaScript, Quality Centre, Quick test Professional (QTP), MS-VISIO, Oracle 8i, Linux, PL/SQL and Windows XP

Confidential -Arlington, TX

Software Quality Analyst/ Back-end Tester

Responsibilities:

• Performed Security Testing to find patient’s history manually, using Positive and Negative Testing to ensure appropriate user authentication.
• Prepared test cases, scripts based upon the business requirements documentation (BRD), use case documentations, and functional requirements specification (FRS).
• Performed manual testing of the application
• Performed Smoke and Sanity testing, Functional Testing, Web Testing, Performance Testing, Back end Testing, UAT, Regression Testing, System Integration testing and end to end testing.
• Mapped system requirements wif Test Cases. Manually executed test cases in QC.
• Utilized SQL tool for querying and analysis of Oracle databases.
• Extensively performed backend testing on databases by writing complex SQL queries.
• Developed high level documentation of Test Cases and test data to test GUI, Security, Performance and functional requirements of the application.
• Validated the EDI reports at the middle tier-Mckenson and verified the logs for the kicked off records.
• Participated in frequently held Defect Meetings and submitted weekly defect and test status updates during the Defect Management meetings.
• Involved in getting final signoffs from Test Manager and Business.

Environment: SQL Server 2005, MS-Visio, Windows XP, Java, HTML, XML, PL/SQL 9.0, Toad, Oracle10g, Quick Test Professional 9.0(QTP), Quality Centre 9.2, ALM.

Confidential, Knoxville, Tennessee

Software Quality Analyst/ Back-end Tester

Responsibilities:

• Manually tested the application for a few modules for the functionality of the application
• Created test cases to validate the functionality.
• Extensive manual testing to ensure dat the system meets the requirements.
• Test Activities included Functional testing, GUI testing, Integration testing, Regression testing, System Testing. Involved in regression testing of the application.
• Developed and executed the test scripts and test cases.
• Involved in tracking defects and creating test summary report.
• Identified and reviewed the design outputs against the Design input requirements.
• AssistedQAteam in planning and performing User acceptance testing (UAT) for the all the modules involved in the project and ensured they are in line wif both business and functional requirements.
• Create and Administer Quality Center for Test Management and Defect reporting.

Environment: /Tools: PL/SQL 9.0, MS Office, MS Visio, Java, Rational Rose, TOAD, SQL, .Net, MS Project, UNIX, Flat files, Oracle 8i, UML, Ticket Tracker