SUMMARY

• Over 16 years of experience in Software Testing working with IBM and encompassing a wide range of skill set & roles
• Leverage comprehensive business and technical skill sets for handling large scale delivery assignments for various platform technologies in Insurance, Mobile communication and Telecom (OSS & BSS), Health care Domain.
• Demonstrated managerial acumen and technical expertise in Quality Assurance, Test Management, Automation.
• Expertise in Mobile device acceptance testing, Mobile app Automation testing in various OS using Perfecto, Appium, DeviceAnywhere, Eggplant, Simulators & Emulators.
• Extensive experience in handling infrastructure, AWS to Azure cloud migration projects.
• Extensive experience in testing of Mobile phones, USB Modems, SIM Card, Broadband testing, Setup Box (STB)/DTV.
• Extensive Experience in working with Apple iOS, Google Android OS, Blackberry OS, Symbian OS.
• Worked with various products and projects with mobile vendors to launch their products in the Confidential Ireland Market - Apple, Sony, Samsung, HTC, Nokia, RIM.
• Effectively managed different Mobile Vendors and established communication management required for success delivery.
• Proficient in managing scope, analyze risk, software engineering activities, process management and analysis skills.
• Experience in Project plan, Test Plan, Test Strategy, Test Cases, Test Scenarios and Requirements Traceability matrix.
• Involved in Internal QA Audits, Project Metrics, Root Cause Analysis and UAT.
• Good communication skills, interpersonal skills, self-motivated, quick learner, team player.
• Responsible for defining QA strategy, approach and execution in development projects.
• Provide leadership and technical expertise within Test Automation and Quality Assurance in testing
• Accountable for the implementing Automation, continuous Integration using CI/CD tools like Bamboo, Jenkins, GITHUB, Bitbucket, mentor, and provide leadership to the QA automation testers.
• Provide technical leadership and expertise within the field of Software Quality Assurance and Testing.
• Ensuring that the development teams adhere to the principles, guidelines and best practices of the QA strategy as defined.
• Focus on continuous improvements including usage of testing tools, test techniques, test automation.
• Leading & Monitoring of all the QA activities, test results, leaked defects, root cause analysis and identifying areas of improvement. Implement steps required to improve the processes.
• Prepare and report test metrics and testing activities for the projects to key stakeholders.
• Ensure the proper usage of available tools to gain the maximum benefit of the QA effort. This includes testing tools for functional, performance, automation, etc.
• Implement and Track key metrics to meet QA SLA’s
• Manage training and ensure continuous learning support available for QA team members
• Escalations point for all matters related to testing and quality assurance. Operate as a primary point of contact for the QA teams.
• Coordination of onsite and offshore team members and management.
• Driving and improving the QA team in areas of automated testing, agile testing and transition to continuous testing and DevOps
• Responsible for estimation of effort, team utilization and allocation of work.

TECHNICAL SKILLS

Specialties: Mobile Device Management, Mobile App Testing, Carrier Acceptance Testing, Set-Top-Box Testing STB/DTV, Product management, Project management, Business Analysis, Team management (onsite-offshore delivery model), IT Governance, Software Development Lifecycle, SDLC, Risk Management, Agile and Waterfall Delivery Methodology, Change Management, Continues Delivery, Release management, RFP Response, and Review, Root cause analysis, Apple iOS, Google Android OS, Blackberry OS, Mobile phones, USB Modems, SIM Card, Broadband testing, Device Testing, AWS, Azure, DevOPS, CI/CT tools

Tools: Selenium, Appium, XCUITest, UI Automator, Appium Inspector, TestNG, Maven, Jenkins, Bitbucket, Git, Cucumber, Bamboo, Java, XML, HTML, SMTP, JavaScript, SOAP, REST, API, Nokia Phoenix, Sony EMMA III, iTunes, Odin, Kies, Blackberry DTM, Android SDK, DDMS, Xcode, Eclipse, Visual Studio Team Foundation Server 2013 (TFS), MS Visio, Rational Rose, Oracle, MS Access, Microsoft SQL Server, IBM DB2, Informatica PowerCenter, Excel, Jira

PROFESSIONAL EXPERIENCE

Test Lead

Confidential, Cary, NC

Responsibilities:

• Led and managed 10+ QA team members to test and launch the PET Mobile app successfully.
• Create automation strategy, automation scripts using IBM automation framework mSTAX and Selenium tool to support PET Mobile apps in Apple iOS, Android OS
• Provide testing expertise on the mobile testing solution on Android & Apple platform devices and cloud supporting testing platform Perfecto tool.
• Create and track the project testing activities for PET Mobile app using the Microsoft project plan tool.
• Analyze and understand business requirements for the PET Mobile app. Review requirements with Confidential business team, Application Development partners, and testing team.
• Set up the required Android and Apple devices in Perfecto tool in both private and public cloud to test the Confidential PET Mobile apps. Set up the test environment to run the automation scripts in the Confidential Virtual Digital Desktop.
• Project: Currency Projects
• Manage and coordinate with 100+ applications QA team to test and deliver the changes successfully in the production environment.
• Coordinate Functional, end-to-end, regression testing activities across testing teams. Organize the defect management meetings with the Confidential development team, Business team to triage the defects that are logged using the HP Quality Center for Windows 10, office 2016, DB2 server upgrades, .Net shared server 2016 migration, mobile projects, and track the defect status using the HP ALM.
• Connect with SPOCs (Single Point of Contacts) in getting Confidential application access for the team involved in testing. Coordination and technical skills are used.
• Connect with SPOCs and business team for Windows 10, office 2016, DB2 server upgrade, .Net shared server 2016 migration projects for project status updates. Use a client-specific Knowledge Forum (KF) reporting tool to share the daily & weekly status. Communication and technical skills are used.
• Raise all the project risks using the Knowledge Forum tool and track its progress in the tool till closure. Clearly understand issues/conflicts that arise in the projects, connect with appropriate SPOCs, suggest solutions, brainstorm on the issues, and resolve those quickly. Problem-solving skills are used. Knowledge forum tool is used to track the issues and risks.
• Generate project status reports using Acumen Portal and communicate the right project status in a timely manner to all Windows 10, office 2016, DB2 server upgrade, .Net shared server 2016 migration project, stakeholders.

Test Lead

Confidential

Responsibilities:

• Analyze and understand business requirements for Virtual Visit Mobile app.
• Meeting with the scrum master for daily scrum call, and retrospective for process improvements.
• Involved in sprint planning, resource capacity planning for each sprint.
• Responsible for estimation of effort, team utilization, and allocation of work.
• To log and monitor defects using Microsoft Test Management (MTM) tool.
• Demonstration to stakeholders Confidential each sprint. Interacting with the product owner to understand the requirement.
• Develop automation scripts to test the mobile devices in the DeviceAnywhere cloud platform
• Test the Virtual Visit Mobile app in the DeviceAnywhere cloud platform for various mobile operating devices

Senior Device Engineer

Confidential

Responsibilities:

• To undertake testing and evaluation of the performance and quality of products and services on mobile devices - Apple iOS, Android OS, Blackberry OS
• To develop test plans and acceptance criteria in line with the product/project roadmap.
• To write, develop and execute test cases for internal and external devices
• To coordinate with other testing and integration areas of the business, providing device expertise for the end-to-end service integration.
• To undertake the evaluation of device quality and performance against criteria, meeting project timescales, and customer expectations.
• To work closely with the client in shaping the future device testing procedures
• To log and monitor defects according to the Defect Management Process
• Report on the quality of software deliverables from development teams using relevant test tools
• Hold weekly conference calls with the different mobile manufacturers and escalate test issues, follow up on new software versions, manufacturer’s milestone dates.
• To contribute to the team decision making in respect to device acceptance and risk assessment, providing bug lists categorized by severity.
• To identify test equipment and facility requirements and take responsibility for ensuring test equipment version control, configuration and calibration are adhered to.
• To liaise with the Commercial and Products/Services design teams to ensure that all testing requirements are captured, and defect communications.
• Devise and implement device test initiatives Monitor and report on the quality of software deliverables from the development team

Test Lead

Confidential

Responsibilities:

• Responsible for approving the Set-Top box devices and software upgrades for various Set-top box manufacturers to launch the product under Confidential in the UK market.

Test Lead

Confidential

Responsibilities:

• Responsible for managing scope, planning, tracking, change control, aspects of the Testing Team.
• To understand the BVoIP (Business Voice over Internet Protocol) business requirements.
• To implement the business requirements into the BVoIP (Business Voice over Internet Protocol) supporting the application.
• Preparation of high-level Joint System Testing Test cases, executing the test cases, Capturing the results, logging the defects in DRTT if any found.

Test Engineer

Confidential

Responsibilities:

• Handled various Finance, Inventory Management, Supplier Relationship Management, and Web-Based Application projects for the client.