Technical Support Manager Resume

SUMMARY

Sr Test Engineer with over 15 years of successful experience in teh Automotive and Construction Electronics Industry.
Strong knowledge in product planning, new product launch, design engineering, product life cycle management, automotive quality systems management, integration, validation, test and manufacturing support.
me have held several short term contract positions for specific projects, adding to my broad test engineering & IT experience.
me am best at work when interacting with customer, understand their business processes, address challenges, discover and propose solutions for improvement.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Technical Support Manager

Responsibilities:

In charge of US start up operations including office administration, sales, tech support, management of all aspects fo US Operations
Provide pre - sales configuration, quotes, estimated cost at delivery, order placement, invoices & inventory management, operations and rapidly responds to users incoming issues
Provide technical service to new or existing customers. Service include analysis, implementation, system troubleshooting, performance optimization and documentation. Service are provided both at client site and via phone, email and Internet
Effectively manage multiple projects varing priorities
Work with cross-functional engineering team, both International & US
Work with Quality & Reliability Specialist, developing plans to achieve improvement targets
Extensive experience with leading digital capabilities, to include Mobile, IoT, Cloud Based Service, Mapping and Sensor based technologies
Match customer business objectives and organization to best align product & reduce costs
Utilize Cloud Content Management, Box, Confluence and JIRA
Analyze warranty claims/data/statistics & review user concerns to ID issues & create solutions

Confidential

Sr Product Development Engineer

Responsibilities:

Develop requirements, design, implement & validate CAN Communications for Heavy Duty trucks
Delivered electrical system test procedures for all current and upcoming major programs
Review system requirements along with subsystem implementation documents in order to create vehicle level system test procedures with pass, fail criteria identified within teh procedures
Maintain a one to one relationship with requirements with full traceability, DFMEA analysis and also review DVP’s with suppliers to ensure sourced components meet requirements prior to system level testing
Implemented LEAN initiatives with corresponding test organizations in teh department to reduce retest, unnecessary redundancies and utilize existing data for analysis
Hands-on coordination with reliability laboratories to ensure smooth and flawless test execution, test report documentation, scheduling, setup, and troubleshooting of issues
Provide feedback on means to improve test plans, sample preparation and testing procedures

Confidential

Quality Assurance Analyst

Responsibilities:

Consultant with Revolution Technologies at McDonald’s US/IT Restaurant Solutions team delivering particular components of Quality Assurance and test functions for specific projects
In QA testing process, procedures into specific projects
Responsible for new products and technology, validating new concepts and prototypes to develop new technologies
Accountable for teh creation of Documentation, Test Plan, Technical Specification, Installation Guide and Comparison Spreadsheet

Confidential

Sr Product Development Engineer

Responsibilities:

Responsible for test and validation program support including responsibilities for deliverables to multiple program teams and their requirements
Performed hardware/software test with using CAN Protocol and Vector CAN tools
Review test plans with design leads prior to testing to insuring proper execution, documenting results in test reports and document any related issues
Working knowledge and experience with use of CANalyzer software tools with intuitive operation for analysis and simulation of Vehicle BUS Communication
Conduct regression tests of teh system using Confidential vehicles

Confidential

Test Engineer II

Responsibilities:

Test Lead and responsible for test and validation of teh CAES and Cat Grade Control systems on Construction vehicles software components, mainly on hardware interfacing of sensors/actuators with electronics control units
Analyze complex test data, draw conclusions and summarizes reports, act as liaison between teh Product Verification & Validation (PV&V) dept and product engineering
Develop test documentation, functional software documentation and diagnosis specifications
Setup both HIL (Hardware-in-teh-Loop) and Dspace simulation, execute verification and diagnostics of hardware and software
Utilized CANalyzer Software Tools for analysis and simulation of bus communication