SUMMARY

• Business process partner for Six Sigma Black Belt, Lean practitioner, CMMi - ATM, ISO 9001(QMS), AS 9100D, TL 9000, ISO 20000(ITSM), ISO 27001(ISMS), ASPICE, ISO 13485, ISO 14001, ERM, ITIL V3, Agile Scrum Master, PMI & IRIS.
• Defined Quality Manual, Quality Policy, Objectives, Processes, Procedures, Checklists, and Templates.
• Program Manager and Business Analyst for in-house tools like Digite (iPrime), SAP (PS), QMS (Action Tracker, Risk Management, Online Customer Feedback, Audit Tool), SKIMS.
• Be an effective learner in the field of process consulting, improvement, and contribute to business outcomes as in terms of $4.12 million in over 4 years
• Reduced the receivables days outstanding from and amount from 4.7 to 2.3 million
• Motivated the team to deliver the line's productivity from 75% to 85% and also improved the NCR count 1:189 lines to 1:225
• Streamlined the appraisal process, KRAs for an offshore team, Hiring and Termination process
• Reduced the attrition 29% to 17%, developed retention process, normalization, streamlined the level and designations
• Hands-on experience in Learning and Knowledge Management
• Thorough understanding of the Software Development Life Cycle (SDLC), lead in various phases like Requirements, Analysis/Design, Development and Testing
• Define Business Processes / Work Instructions, Project Prioritization, Continuous Process Improvements, Defect Analysis and Categorization; identify the risk, doing risk analysis, and providing baseline acceptance criteria and deliverables
• Periodic Reviews and Audits of the projects and report Non-compliance to top management
• Imparting Quality, CMMi, AS9100, ASPICE, ISO and QMS related trainings
• Defining, collecting, reporting key process indicators (KPI’s) at account/ department, project level, engagement level, relationship level
• Gap Analysis - As-Is and To-Be/ future processes, including re-engineering where required, Business requirement elicitation, and solution designing
• Conducted Internal & External Surveys and recommended actions and implemented
• Provide a bias-free report to senior management on process implementation and improvements to help them make informed decisions
• Having hands-on experience in strategy development at the department level, handling bids, proposals
• Successfully implemented and achieved CMMI-Dev ML3 and established High maturity practices to achieve ML5

PROFESSIONAL EXPERIENCE

Confidential

Sr. Manager

Responsibilities:

• Acting as a Management Representative and achieved ISO 9001:2015, AS 9100D:2016 certifications
• Defined, implemented QMS within 90 days to achieve ISO 9001 certification
• Identified, defined, implemented the Quality Manual, Quality Policy, Objectives, Processes, Procedures, Work Instructions, Process flows, Checklist, and templates
• Scheduling, managing and performing the Internal, external, vendor audits
• Planning and conducting process compliance audits at regular intervals to verify the process compliance at the project level and release audits on the work products being released to the customer to ensure that the work products have been reviewed/tested before delivery.
• Identified, defined, measured, and established reporting mechanism on a project level, operations, and business metrics
• Instrumental Data Analysis, Auditing, SPC, PPM, RCA (8D, 5Why, Cause, and effect analysis), FMEA, CAPA, APQP, PPAP
• Participating in project Kickoff, Project Progress Review, CAR meeting and Closure meeting of the assigned projects.
• Performed Time and Motion study to eliminated non-value/ redundant activities and optimized the processes
• Established MIS tools ETE, Time Sheet; redesigned the company site, developed an in-house management system (SKIMS) to manage and track the projects from lead generation, quote, project management, purchase, shipment tracking, invoicing, account receivables.
• Motivated the team to deliver the line's productivity from 75% to 85% and also improved the NCR count 1:189 lines to 1:225
• Streamlined the appraisal process, KRAs for an offshore team, Hiring and Termination process
• Reduced the attrition 29% to 17%, developed retention process, normalization, streamlined the level and designations
• Established the Learning and Development team - Induction Training Program, New Join Training program for 90 days, on job training programs Technical, Communication, Beheverial

Skills: Project Management, Customer Relationship, ISO 9001, AS9100D, ASPICE, Six Sigma.

Confidential

Quality Manager

Responsibilities:

• Managed process and project management functions for telecom accounts(all enabling functions)
• Managed all support functions of the devison (Quality-1, PMO-1, Billing-4, MIS-1 and HR-1)
• SPOC for project management tool (E3)
• Optimized the engineering design cycle process from minutes, reduced cycle time.
• Reduced the invoice life cycle from 587 days to 82 days and 4.7 million to 2.3 million.
• Developed customized billing matrix for each type of work/ Account.
• Analyzed the rejections and hold data, acted top 3 categories periodic basis.
• Established Client, Supplier, and vendor management RACI; developed the swim line relations ship processes and controls.
• Defining the Key process indicators (KPI’s) for the new accounts and Project Level, Engagement Level, Relationship level for a department.
• Analysis and Reporting of project metrics to Top Management.
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Partner and Guide project teams in Root cause analysis to develop corrective and preventive methods.
• Defined the QA estimations & KRAs across the organization.
• Increased process awareness through Process Workshops and Key Trainer for Org Level processes and tools.
• Executed green belt projects on Review effectiveness, Defect management, Reduction of Rework.

Skills: TL 9000, CMMI, ISO 9001, ISO 27001, Six Sigma, Lean, SPC, Auditing, and reviews.

Confidential

Quality Consultant

Responsibilities:

• Managing QA function for high-end Power Train CoE
• Identified gaps between ePT and PMBD process and defined the process to make common
• Identified the gaps between CMMI vs ASPICE and laid out a road map for implantation strategy
• Overseeing Project Management and providing the report to higher management on the delivery and risks
• Provide consultancy to projects in the account of process and quality
• Developed Process/ swim-lane diagrams using Visio
• Planning and conducting Audits, providing Training at the account level
• Periodic Reviews and Audits of the projects and report noncompliance to top management
• Implemented the IBM - RTC tool

Skills: MSP, ASPICE, CMMI, IBM - RTC, Lean practitioner, Gap Analysis, Risks, and Visio.

Confidential

Business Process Consultant

Responsibilities:

• Provide consultancy to projects in the account on process and quality.
• Defined and implementation of Metrics at various levels like project, account and CoE level.
• Conducting Management Review Meetings at various levels.
• Defining account level processes such as tailoring and deviation, defining the Key process indicators (KPI’s) for the new accounts and Project Level, Engagement Level, relationship level for a department.
• Developed Process/ swim-lane diagrams using Visio.
• Planning and conducting Audits, providing Training at the account level.
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Identification of Improvement initiatives and delivering to the customer as Systematic Continuous Improvements.

Skills: ITIL, Agile Scrum Master, CMMi, MSP, Process Definition, Process Implementation.

Confidential

Account Quality Manager

Responsibilities:

• Managing QA function for high-end customer visible critical account.
• Provide consultancy to projects in an account of process and quality.
• Ensuring Quality delivery of product/service and QA SOPC for the customer.
• Providing Process metrics to a customer and bringing customer confidence in process implementation.
• Identification of Improvement initiatives and delivering to the customer as Systematic Continuous Improvements.
• Planning and conducting Audits, providing training at the account level.
• Defining account level processes such as tailoring and deviation, defining the Key process indicators (KPI’s) for the new accounts, and Project Level, Engagement Level, relationship level for a department.
• Analysis and Reporting of project Metrics to senior management
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Delivered 3 Customer Value Add’s and 1 Lean project on Backlog tickets reduction from 12.6% to 3.4%.
• Implemented lean techniques:
• Visual dashboards, Kanban, Value Stream Mapping and Standardization
• Silent hour, DILO (Day in the life of), Huddle meetings, and Standup meetings

Skills: CMMI Dev and Svc, Lean, Six Sigma, ISO 9001, ISO 20000, Process Improvements

Confidential

Implementation Consultant

Responsibilities:

• Hold responsible for enabling the LOB to function as a well-managed organization.
• Testing Center of Excellence establishment effort including roadmap development, tools/environment selection, methodology/process/template development, training development, rolling out the TCoE.
• Key trainer for the LoB and SPOC for the Learning and Development team.
• Partnering in LOB-specific processes and metrics definition, implementation, and recommended improvements.
• Mentored in Improvements Projects which is created a value of 4.12 million across Line of Businesses.
• OATS and Automation of process
• Reduction of MIPS
• Reduction of cycle time and elimination of manual task
• Played a mentor and coach role at Organizational Transformation initiatives such as Systematic Continuous Improvements, Transformations, and innovations in technology space.
• Imparting Training/workshops on transformational and transactional quality such as
• Project management, metrics, estimations, Systematic improvement techniques, lean principles, Generating Ideas, etc.
• Enabling the MIS system to automate metrics reporting
• Implemented the compliance scorecard and Conducted a survey on the current processes and identified the gaps.
• Provide consultation/coach in improvement projects and Automated the decision-making Management Reporting System. Developed the lifecycle-specific estimation templates.

Skills: Six Sigma Black Belt, Process Improvements, Generating Idea sessions, SPC, Learning and Knowledge Management, CMMI, Lean.

Confidential

Senior Quality Analyst

Responsibilities:

• Played as Quality Analyst across multiple critical and high customer visible projects
• Periodic audits on Processes compliance at the Project level and org level.
• Planning and conducting Audits, Training across the organization.
• Participated as a QAG SPOC in Sr. management reviews, provided Org level process implementation insight to Sr. Management.
• Analysis of metrics data and Developing PCB’s for project-level & Org. level.
• Providing visibility to Senior Management on Process adherence of their accounts through Weekly reports, Monthly reports & Quarterly Reports
• Coordinating and implementation of iPrime (Digital) (Project management tool)
• SPOC for external audits such as ISO, CMMI, etc.
• Instrumental in achieving ISO 20000 & ISO 9001 certification.
• Institutionalization of organizational level PCB’s at Quarterly/Half yearly and annually.
• Actively participated in IT service Manual and Intelliway processes ware developed based on Run-SAP methodology.

Skills: CMMI Dev, ISO 9001, ISO 20000, Six Sigma, Lean, Data Analysis, Auditing, and reviews.

Confidential

Team Leader

Responsibilities:

• Managed QA function, lead the 5-members team for high-end customer visible critical accounts.
• Ensuring Quality delivery of product/service and QA SOPC for the customer.
• Providing Process metrics to the customer and bringing customer confidence in process implementation.
• Independent release inspections w.r.t process compliance and provided insight to Sr Management in Go/No Go decision.
• Defining account level processes such as tailoring and deviation, defining the Key process indicators (KPI’s) for the new accounts, and Project Level, Engagement Level, relationship level for a department.
• Analysis and Reporting of project metrics to Senior Management.
• Periodic Reviews and Audits of the projects and report noncompliance to top management.
• Partner and Guide project teams in Root cause analysis to develop corrective and preventive methods.
• Defined the QA estimations & KRAs across the organization.
• Increased process awareness through Process Workshops and Key Trainer for Org Level processes and tools.
• Developed the First Article Inspection process.
• Institutionalized Quality Circles as Defect Prevention initiation across the organization.
• Played as a business analyst role to establish in-house tools for process implementation such as Online Customer Feedback Tool, Knowledge Management Tool, Risk Management Tool, Review / Action Tracker, Time Sheet, Defect-Tracking Tool, etc.
• Conducted GAP analysis for an existing in-house tool with SAP-PS and involved in the implementation of SAP-PS.
• Achieved Org level “Associate of the Year” award from CMD, Confidential Limited in the year 2007
• Developed domain-wise Tailoring process and Developed Estimation template.
• Defined Key Metrics First Time Right and On-time delivery (FTR & OTD) for engineering projects, which resulted in high throughput.
• Institutionalized Quality Circles as Defect Prevention initiatives.
• Executed green belt projects on Review effectiveness, Defect management, Reduction of Rework.

Skills: CMMI, ISO 9001, ISO 27001, IRIS, ISO 13485, Six Sigma, Lean, 21 CFR Part 820, Data Analysis, Auditing, and reviews, VSS & SQL