IT Facilities Desktop Engineer Resume

OBJECTIVE:

Well - rounded mid-level IT professional with eight years of experience in desktop support and systems and network administration.
Reliable, thorough, persistent, with good problem solving skills.
Possess a high degree of professionalism and always strive to provide the end user with the best possible support.
My experience is as follows.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

IT Facilities Desktop Engineer

Responsibilities:

I was responsible for replacing outdated computers from Confidential ensuring that health care staff were equipped with up to date hardware.
Installed image, software and encrypted hard drives on new computers prior to theirdeployment to the hospital floor
Coordinated with health care staff regarding replacement of their computers
Removed old and installed new computers to their respective locations
Migrated user data to new computers as needed Configured peripheral devices (printers, scanners) to new computers as needed Updated Active Directory
Disposed of old devices per Banner Health policies

Confidential

Coordinator

Responsibilities:

I was responsible for managing customerrequests to provide critical export information, which ensured compliance with federal regulations allowing the sale of Confidential turbine engine parts to designated countries throughout the world.
Processed hundreds of customer requests per month
Coordinated with designated points of contact and engineers throughout various Confidential to ensure the completion of product export designations per allotted time frames
Resolved customer sales holds allowing Confidential to sell millions of dollars worth of products annually
Attended weekly status meetings to address problems

Confidential

Systems Administrator

Responsibilities:

As part of a two-man team tasked with the installation, configuration and management of user computers, servers, and network infrastructure used by supervisors at the census Confidential Data Capture Center
Configured and installed 5 HP ProLiant servers running MS Windows Server
Configured and installed 24 HP Confidential switches with VLAN and trunk configurations
Imaged and deployed 160+ workstations running MS Windows XP
Created and managed 480+ domain user and Confidential Endpoint accounts
Created and controlled access to shared files and folders through group policy
Installed, configured, and managed Windows Server Update Services and Print Services through group policy
Secured and monitored access to network resources
Configured and managed data backup schedule using HP Data Protector tape backup
Resolved daily trouble tickets

Confidential

Systems Administrator

Responsibilities:

I was responsible for the installation, configuration and management of user computers,servers and network infrastructure .
Configured and installed Confidential PowerEdge servers running MS Windows Server
Configured and installed 110+ workstations running MS Windows XP
Created and managed 110+ domain user accounts
Installed, configured and managed Active Directory, DNS, DHCP, group policy, FTP, remote access
Installed and configured Confidential router/firewall, switches, and printers
Installed and configured backup/restore strategy using network and tape storage
Configured and secured access to network resources such as printers, shared files and work-related software
Researched and implement document storage solution to maintain version control history for the documentation department
Resolved daily trouble tickets