SUMMARY

• Having 10 years of experience in Software Quality Assurance with emphasis on web based and Client - Server applications using Manual and Automation Testing. Skilled in QA analysis, testing and production-related problem solving.
• Over 8 years in software development in requirement analysis, coding, application administration, and support with total 18+ years of IT experience.
• Excellent knowledge in Software Test Life Cycle (STLC)
• Vast knowledge in Software Development Life Cycle (SDLC)
• Skilled in creating and executing Test Plan, Test Cases, and Test Scenarios
• Extensive experience in Manual and Automated Testing
• Strong knowledge in Unit, Functional, Integration, System and Regression Testing
• Experienced in GUI applications, Client Server and Web Applications Testing
• Proficient working in Agile, Scrum, Waterfall, V-Model, and WBS model complex projects
• Good customer relations in order to make a contribution to continuous improvement
• Excellent communication and analytical skills, broad and in-depth technical knowledge
• Well experienced in coordinating with Development, Business/Users and Senior Management teams

TECHNICAL SKILLS

Testing Tools: HP UFT/QTP (Unified Functional Testing/Quick Test Professional) 12/11/9, ALM/QC (Application Lifecycle Management/Quality Center) 12/11, SoapUI, Fiddler, JIRA

Internet Technologies: IIS Server, ASP, .NET, JavaScript, HTML, CSS, DHTML, XML, XSL, XSLTs

Web Browsers: IE, Firefox, Google Chrome and Safari

Relational Databases: MS SQL 2014/2005, Oracle 10/9, MS Access 2013/2010/2003

CRM: Metrix Customer Relationship Management application, Remedy

Programming Languages: QTP Script, Java, C#, Visual BASIC 9/6, VBA, PL/SQL 8.0, Lotus Notes Script, Notes Formula Language

Operating Systems: Windows 10/8/7/Vista/XP/2000/NT, UNIX

Network: Windows 2008/2003 Server/DNS/Client, VM Ware, Citrix XenApp

Applications: Visual Studio 2008/2005, Eclipse, Toad, FrontPage 2007, Visio, Outlook, Exchange, Share Point, Project, PowerPoint, Microsoft Visual Source Safe (VSS), Lotus Domino 8.5/7/6.5/5.9/4 , LEI, Team Studio, Notrix, Sametime 9, Crystal Reports 11, MicroStrategy, SnagIt 8

Domains: Financial Services, Insurance, Telecommunications, State Taxation, Retail

PROFESSIONAL EXPERIENCE

Confidential, Ann Arbor, MI

Sr. QA Analyst

Responsibilities:

• Responsible for UI, Functional, Web Services, cross browser, Automation, Reporting, J2EE applications.
• Responsible for Setting up Web Services project using Restful in SOAPUI and provided setup help to other team members.
• Testing of Web Services using SOAP UI to track request and response SOAP Messages.
• Developed Test Cases using Restful web service files which defines Web Service Request, Response, Header, methods/operations, Payload, End Point of web service to be tested.
• Involved in daily meeting with Team members to keep track of defects and provided update on testing progress to the Team Lead.
• Performed Back-end Testing-using SQL queries, to ensure data integrity and validate the inserted and updated data.
• Involved in end-to-end testing of the Web/Mobile applications.
• Performed compatibility testing with various mobile handsets to ensure that functionality.
• Interacted with Business Analysts and Developers in requirements analysis, design reviews, testing and documentation for application developed in agile environment.
• Participate in review meetings to resolve bug related issues with developers.
• Manage the testing process, schedule batch tests, log and track defects using JIRA.
• Worked during weekend during Production Implementation to perform Sanity Test, by doing testing in production environment.

Environment: Java, jQuery, Oracle 11g, SOAP UI, REST, SOAP UI, Jira, Agile, UFT, ALM

Confidential, Hilliard, OH

QA Analyst

Responsibilities:

• Developed an automated testing scripts and framework using UFT/QTP Script language
• Interpreted system flows and created manual and automation test cases
• Attended meetings, transferred knowledge offshore, and coordinated Onshore-Offshore teams
• Documented incident reports specifying issues and work with team members to test resolutions
• Reported defects in JIRA
• Participate in bug review meeting, discuss with developer and resolve the issues
• Tested Web services using SOAP UI, tracked request and response of SOAP messages
• Escalated defect related issues to developers and verified fixes
• Created daily defect report from ALM and sent to the project team
• Attended weekly defect triage meeting and presented defect fix progress updates
• Created database queries to Create, Read, Update and Delete (CRUD) data for back-end data testing and data flow between multiple applications
• Coordinate the UAT testing. Created test data for UAT team
• Involved in the Quality Assurance Activities and Testing of different modules of the Web application which was designed and developed in-house.
• Responsible for maintaining clear communication between onsite and offshore testing teams

Environment: UFT, ALM, Fiddler, SOAP UI, Oracle, jQuery, C#, Jira, Agile, Citrix virtual desktop/VM

Confidential, Columbus, OH

QA Analyst

Responsibilities:

• Analyzed requirements, identified components for Functional Tests, and executed them using QTP
• Responsible for conducting the Defect triage meetings with Users, SME, and Stack holders
• Tracked defects, fixes, and reported the progress of the defects
• Developed automation test scripts in QTP and executed them
• Conducted Oracle database manipulations by creating PL/SQL statements
• Tested different interface forms used for high volume data import
• Data import using interface files and tested it by coordinating with IVR team
• Validate Data movement from multiple sources (flat files, IVR, Web page, databases) to target
• Responsible for logging the defects in Quality center (QC)
• Prepared Test Data for positive and negative and boundary value scenarios

Environment: HP ALM, QTP, Agile Methodology, VBScript, Oracle, Toad, Engage One, IBM Enterprise Service (ESB), IBM FileNet, Eclipse, Interactive Voice Response (IVR)

Confidential, Columbus, OH

QA Tester

Responsibilities:

• Developed Test Cases and tested SQL Stored Procedures for data transfer with multiple applications
• Created and executed SQL queries to perform Database testing on MS SQL Server
• Created the test data for automation scripts in Excel sheets
• Modified QTP scripts in expert mode and written various user-defined functions
• Developed descriptive scripts for data driven testing using QTP
• Developed Test cases and executed the Test cases using manual testing
• Responsible for functional, regression testing after each build
• Reported bugs in QC, discuss with development team for bug resolution and retested to confirm the bug fix
• Tested GUI applications for aspects windows compliance standards, screen validations and standard actions
• Discussed with Business Analyst and Development teams and transferred knowledge to the QA team to create Test Scenarios, Test Cases and detailed Test Steps

Environment: QTP, QC, VBScript, IE, ASP.Net, Share Point, MS SQL 2008

Confidential, Perrysburg, OH

Test Automation Engineer

Responsibilities:

• Translated user stories and epics to Test Cases for an Agile project
• Tested user stories within a sprint and confirmed that the stories were developed as committed
• Created Test Cases for Financial Reporting modules
• Executed Test Cases and reported Defects and tracked them to closure
• Worked on validating ASP.NET pages using Custom and inbuilt validation facilities in .Net environment
• Front-end designed with UI components using list controls, data grid controls validation controls provided by ASP.NET
• Executed tests on Web Service APIs that enables integration with other systems
• Tested the Interactive Voice Response (IVR) system used to update the delivery information
• Identify risks and issues proactively and mitigate them to reduce the impact on application
• Developed and executed automation test scripts for Functional, Integration and Regression tests
• Monitored and controlled defects prioritization through the defect fix efforts

Environment: QTP, JavaScript, XML, Visual Studio 2005, .NET, IIS, ASP, MS SQL 2008, MicroStrategy.

Confidential, Malvern, PA

Test Lead

Responsibilities:

• Wrote VBScripts for Functional Testing using QTP, ran, and updated the QTP Scripts
• Key person in communicating weekly on Test progress, issues, and time constraints to stakeholders
• Performed Automation and Regression Testing
• Maintained the test logs, test reports, test issues, and defect tracking using Quality Center
• Tracked and communicated test statuses in Agile-Scrum environment within a sprint cycle

Environment: QTP, VBScript, JavaScript, IE, Firefox, .NET, C#, MS SQL 2005, SnagIt 8

Confidential

QA Analyst

Responsibilities:

• Tested SQL procedures, T-SQL user defined functions
• Created Test Cases in QC and executed it for Functional Testing
• Coordinated User Acceptance Testing (UAT)
• Used Visual Source Safe (VSS) for version control and back-up frozen source codes
• Conducted Smoke Tests after collecting the details of interdependencies among various components

Environment: IE, Visual Studio, VSS, .NET, C#, IIS, ASP, MS SQL 2005, Lotus Notes 6.5, VM Ware

Confidential

QA Tester

Responsibilities:

• Tested the Client Server application manually
• Performed Functional, System Integration, and end-to-end testing
• Carried out White Box and Sanity Tests
• Documented and presented Test Strategy, Test Plan to project and business leaders
• Identify and solve technical and test related issues and follow it through completion

Environment: JavaScript, Ajax, C#, Visual Studio 2005, Access, Lotus Notes 7