SUMMARY:

• Over 10+ years of extensive experience in IT Industry with emphasis on Quality Assurance & Software Testing specializing in Agile & waterfall methodology.
• Expert in different types of testing that includes PVT (Production Validation Testing), Production Support, Black Box Testing, Functional, Negative, Regression, Sanity, System integration (SIT), User acceptance (UAT), end - to-end (E2E), post production application testing including Front-end testing (GUI), Back End (DB) and Browser compatibility testing.
• Hands-on experience and strong understanding of Software Testing Life Cycle (STLC) with practical exposure of Test development, execution and reporting.
• Experience in designing, documenting, and executing test plans, test scenarios/scripts & test cases, defect management, bug reporting & tracking using test management tools such as Test Director, HP Quality Center 9.2, Rational, Rally, JIRA, AOTS, Share Point, Crystal reports and Business Object.
• Experience in testing of Client Server and Web based applications using Manual testing techniques and basic knowledge on Automation Tools such as Selenium WebDriver/RC/IDE/Grid, TestNG & SOAPUI.
• Extensive knowledge in RCA (Root cause analysis) using Tleaf, Splunk, IDSS, CSR Admin & Business Object Tool to find out API’s, logs & XML’s.
• Proficiency in Back-End Testing/Database Testing specifically in developing and executing SQL queries to interact with databases.
• Good working knowledge of major Operating Systems and tested applications on windows 98/NT/2000/XP, LINUX & UNIX environments.
• Worked on a project with agile methodology as a SCRUM MASTER representing business for internal team.
• Coach teams on effective execution of Scrum ceremonies through Sprint Planning, Retrospectives, Daily Standups and Sprint commits and Reviews.
• Coach teams on how decompose high level requirements (BGOs) into User Stories using techniques such as User Story Mapping.
• Manage daily project deliverables and update rally/project plans.
• Serve as a business subject matter expert (SME) for web application team and coordinate with 3rd party teams on system needs, requirements, issue resolution and expedite solution implementation
• Experience in creating Requirements Traceability Matrix to ensure comprehensive test coverage of requirements.
• Responsible for collection of metrics/ reporting on metrics/ design preventative and corrective measures for senior management consideration.
• Independently managing multiple projects from Initiation phase of software testing life cycle till deployment and maintenance phase.
• Responsible for uploading and managing projects in JIRA tracking tool all new and existing projects.
• Extensive experience working with onsite/ off site team model; aware of the cultural issues in terms of planning efforts/ schedules etc.
• Experience in interacting with business analysts, developers, technical support & help them base line the requirement specifications.
• An effective communicator with strong analytical abilities combined with skills to plan, implement & presentation of projects

TECHNICAL SKILLS:

Operating System: Windows 98/XP/2000/2003/NT VISTA and UNIX

Testing Tools: Selenium IDE/ GRID/RC/WebDriver, TESTNG, Perfecto Mob, Eclipse, WMTAC

Defect Tracking Tools: HP QC/ALM, JIRA, AOTS, Share Point, RALLY, TDP Rational LM/QM/DM

Data Analysis Tools: Tealeaf, Splunk, Dyno Fido. Business Object, Crystal report.

Databases: MS Access 2000, MSSQL server 2000/7.0, Oracle 10g/9i/8, Toad

Browsers: Internet explorer, Mozilla Firefox, Google Chrome, Safari

Web Technologies: HTML, JAVA SCRIPT, ASP

Programming Skills: Java

Other Tools & Utilities: MS Office, Enabler, Telegence, CRM, OMS, CSR Admin, IDSS, CAPM, Quickpay, Business Object/ SOAP UI

PROFESSIONAL EXPERIENCE:

Confidential, Dallas- TX

Test lead

Responsibilities:

• Project started from scratch hence worked to build team and transitioning from other vendor
• As PM I attended initial planning phase of management and test planning' including strategy, estimation, planning, budgeting, and execution oversight for the testing life cycle.
• Coordinate activities and provide responses toclient’srequests and concerns.
• Gathering issues details from both team and clients and setting up weekly Vendors call
• Handling Weekly automation call and presenting estimate of Automation effort required by end of year.
• Ensuring team for the availability and access of all the required Tools, environment, s, admin rights and VPN access.
• SME lead of tspace module after baselining of project.
• Maintained, executed and reported huge counts of TC’s (both manual and Automation)
• Leading multiple functional and Regression deployments for all sub modules
• Single handed executing Mobile TC’s on physical device and perfecto including both ios (iphone/ipad) and Android devices.
• Beta testing after every new build on iOS.
• Providing weekly TA status and presenting roadmap of upcoming release and availability of resource
• Mapping Manual and Automation Traceability metrics and generate execution report status.
• Providing Weekly Metrics report and Defect decomposition report after every release.

Testing Tools used: Perfecto, Rally, Rational TDP, Selenium, Jenkins, Eclipse, Java.

Confidential, Bothell- WA

Test lead

Responsibilities:

• Read the USH Ticket & Understand the flow of ordering of services.
• Identify the flow within eBiz Module.
• Identify the API by using SPLUNK Tool
• Get the logs from Service Layer DB and request/response XML
• Check the parameters passed in the request are correct (from time stamp in IDSS)
• Check the response
• Analyze and hand it over to front end / back end application
• As a part of Triaging activity, identify right team, who can fix the issue. In order to understand priority, providing Volume details of number of impacted users and also sharing XMLs, Logs to quickly identify and fix the issue.
• Scheduling daily sync up calls with for SEV1 with defect managers.

Testing Tools used: AOTS, USH Portal, TLEAF, Splunk, IDSS

Confidential

Test lead

Responsibilities:

• Maintaining/Creating Daily and weekly Error reports, traffic volume details. Metrics reports with defect age & effort tracking per ticket/per hour.
• Triaging Defects - Understand Problem Statement, Providing all necessary details in Defect tracking tool, Analyzing issue, Providing other necessary information like XMLs, Logs to concerned teams to quickly identify and fix the issue.
• Prioritization assigning by providing volume details of number of impacted users and also sharing XMLs, Logs to quickly identify and fix the issue.
• Creating Defects - Identify issue in eSupport area and raising defect to fix the issue.
• Creating Business Change Request - Raising B2C (business) Request to provide Suggestion/Enhanced user experience.
• Use of Tools very effectively like CSR ADMIN - for production customer login, Tleaf- for session ID and root cause, Dyno Fido- for log bash issues.
• As a prime responsibility of Defect Management Support team, regularly tracking all open defects and following up with concerned teams to quickly fix & closure of the defects.
• Regularly attending new functionality Project meetings to understand changes in eSupport area.
• Regression and Sanity test in all data canters to make sure eSupport, Global NAV, search and other major functionalities/links are working correctly during sustainment & major release activity
• Taking ownership on 911, Sev1 other issues and delivering within SLA timeline.
• Publishing Weekly/monthly records to higher management which helps to easily find out the Team progress.

Testing Tools used: Mercury Quality Center 9.2, JIRA, Share Point, CSR ADMIN, Dyno Fido, AOTS, USH Portal, TLEAF, Splunk, IDSS

Confidential

S enior Data Analyst

Responsibilities:

• Build up new team single handed and successfully done with the leadership of transitioning entire new project from scratch from Infosys.
• Understanding the various applications present in scope
• Collect the queries related to the requirements and get them resolved by the business person (e.g. the client, business analyst, product manager or project manager) assigned to the project
• Plan, organize and lead the meetings with developer/ Backend teams to understand the module functionality and knowledge on data requirement.
• Estimate the test effort and team size and test schedule (tasks, dependencies and assigned team members
• Creating BANS with the Help of various tools like CRM, OMS, Telegence (mobility), and adding plans by sending request to Quick pay & CAPM to test the various scenarios.
• To provide centralized test data management support to Wireless / Wireline / Uverse testing and Development teams for UT, AT, IST, UAT phases.
• Data generated report for maintenance.

Testing Tools used: Citrix, SQL developer, UNIX, CRM-OMS, Quickpay, CAPM, Telegence, Mercury Quality Center 9.2

Confidential

Senior QA Lead

Responsibilities:

• Gets High Level test scenarios reviewed & signed off by developers.
• Involved in reviews and walkthrough.
• Handled the responsibility of test cases and test strategies based on requirements.
• Maintains traceability matrix for owned CRs.
• Addressing the queries to clients through query register.
• Ensures test data is setup for assigned CRs before execution starts.
• Maintaining data sheet/ SR/ DLP/ HLP for audit purpose.
• Short hands on OSS, rating, payments/adjustments, and billing activities (Overall BAN creation, Product addition and Usage and Invoicing).
• Involved in shakeout activities before execution to ensure for test environment stability.
• Ensure that all the test cases are updated in test Labs (mercury quality center) along with master test plan.
• Manages defect life cycle from logging in QC to closure on retest, escalates test blockers (defects, delays).
• Manage group of 8 team members as a Team lead, address the risk to clients in planning as well as in execution phase.
• Preparing lesson learned after every release.

Testing Tools used: Citrix, Mercury Quality Center 9.2, UNIX, Toad

Confidential

Team Lead

Responsibilities:

• Participates in CFT sessions, creates High Level test scenarios, identifies test data with components, and gets queries resolved by designers, component teams.
• Identifies test environment for end to end components connectivity and raising request for new build and connectivity.
• Scheduling Unit test cases, Test Logs and Demos.
• Setup conference walkthrough with designers, component teams, delivery managers and release managers for any risk and issue.
• Regularly updating the status of CIT Plan, Risk register.
• Responsible for CIT sign off for owned CRs into E2E testing.
• Gets High Level test scenarios reviewed & signed off by designers.
• Maintains traceability matrix for owned CRs.
• Ensures test data is setup for assigned CRs before execution starts.
• Manages defect life cycle from logging in QC to closure on retest, escalates test blockers (defects, delays).
• Presents CR specific details in the formal CIT handover session to E2E.
• Shares CR specific learning in Defect Prevention Meetings.
• Tracking all defects status (open, fixed closed) and scheduling status meeting with component team for all open defects.
• Follows CIT operational process, creates & maintains artifacts in repository

Testing Tools used: Mercury Quality Center 9.2, Expdeio IM, Flash GBS, Incident Manager.

Confidential

Sr. Software Test Engineer

Responsibilities:

• Analyzed identified and create the test cases based on requirement document of the application.
• Regression testing was performed after each new build of the application.
• Attended weekly status meeting and provide detailed status report.
• Defects were tracked, reviewed, analyzed and compared using mercury quality center.

Testing Tools used: VB.Net 2.0, ASP.Net 2.0, SQL Server 2005, IE6.0, IE 7.0,mozilla Firefox, Mercury Quality Center 9.0

Confidential

Sr. Software Test Engineer

Responsibilities:

• Writing and executing various test cases for conducting system testing and regression testing.
• Attending review meetings and walkthroughs and Projecting various presentations and development team interaction meetings.
• Qualify bugs and assigned severities to bugs using Mercury Quality Center 9.0.
• Analyzing Test Results and preparation of weekly report regarding testing and Bug status.

Testing Tools used: VB.Net 2.0, ASP.Net 2.0, SQL Server 2005, IE6.0, IE 7.0,mozilla Firefox, Mercury Quality Center 9.0

Confidential

Software Test Engineer

Responsibilities:

• Analyzed requirements documents and use cases to prepare the detailed test plans, test cases.
• Performed different types of testing like positive, negative, regression, integration and system testing.
• Updating and maintaining the results in test director for all the defects found during regression testing and follow up the bug life cycle. Keep track of bugs and perform smoke testing of every new build released.

Testing Tools used: VB.Net 2.0, ASP.Net 2.0, SQL Server 2005, IE6.0, IE 7.0,mozilla Firefox, Mercury Test Director 8.0

Confidential

Software Test Engineer

Responsibilities:

• Understanding the client requirements and functionalities and attending review meetings and walkthroughs.
• Prepared the test cases and Performed smoke testing, sanity testing, functionality testing and GUI testing.
• Documentation & preparation of test Reports, defect lists, test results.

Testing Tools used: VB.Net 2.0, ASP.Net 2.0, SQL Server 2005, IE 6.0, IE 7.0, mozilla Firefox, Mercury Test Director 8.0

Confidential

Software Test Engineer

Responsibilities:

• Understanding the requirements and functionalities.
• Prepared the test cases by covering the entire product functionality.
• Conducted various types of testing like functional testing, GUI testing, regression testing, smoke testing and compatibility testing.

Testing Tools used: C#.Net, ASP.Net 2.0, SQL Server 2000, IE 5.0, IE 6.0, Mercury Test Director 8.0