PROFESSIONAL SUMMARY:

• Over 7+ years of software testing, development and quality assurance of Client/Server and Web based applications using WinRunner, LoadRunner, Test Director, Quality Center, Quick Test Pro and manual testing.
• Proficient experience in manual and automated testing of GUI and functional aspects of the client - server and web based applications on multiple levels of SDLC and Testing Life Cycle (STLC)
• Experience in writing automated scripts, designing Test procedures, Manual Test cases and preparing quality feed back to QA team & manager.
• Proficient in testing methodologies, test matrices and trace matrix.
• Responsible for integrating with Facets. Designing test scripts for testing of Claims in Development, Integration and production environment.
• Expertise in Claims, Subscriber/Member, Plan/Product, Claims, Provider, Commissions and Billing Modules of Facets 4.0
• Worked with Claims, enrollment, eligibility verification for members and providers, benefits setup, and backend payment cycle in facets
• Extensive experience in functional testing, integration testing, regression testing, GUI testing, back-end testing, browser compatibility testing, Ad-hoc testing, Black Box Testing, White Box Testing, System Testing, Build Verification Testing, and User Acceptance Testing.
• Performed Testing Life Cycle during the various phases of the application. Involved in converting manual test cases into automated scripts using TSL on Mercury WinRunner, QTP.
• Used Rational Functional tester (RFT) tool for automated testing of the application
• Experienced in analyzing Functional Requirement Specifications (FRS) and conversant with System Design Specifications (SDS).
• Familiar with HIPAA EDI transactions such as 835, 837 (P, D, I) 276, 277, 278 etc
• Developed test cases for manual testing and automated them using WinRunner, Silk, LoadRunner, Silk performer and QTP.
• Created a number of regression test scripts in Rational Functional Tester.
• Trained a number of Testers in the usage of Rational Functional Tester
• Experience designing and developing SQL statements and queries for Oracle Sybase and SQL Server 2000 database.
• Extensively used LoadRunner for Performance and Load Testing. The Avg. CPU usage, response time, and TPS are analyzed for each scenario
• Extensively used Test Director & Quality Center to write Test Cases and for reporting. All the Scripts are maintained using Test Director & Quality Center.
• Extensively uploaded test cases from MS Excel, MS Word to Test Director & Quality Center.
• Experienced in bug tracking system and process.
• Well conversant with scripting languages like Java Script, VB Script, HTML, DHTML, and XML.
• Strong in manual testing, automated testing in Visual Basic & other protocol of automation tools
• Experience in testing applications under. Net, Windows.
• Excellent verbal and written communication skills.

TECHNICAL SKILLS:

Operating Systems/Languages: Windows 98/ME/XP, UNIX, C, C++, JAVA, SQL, VB 6.0

Testing Tools: Mercury Interactive WinRunner 7.6/8.0, LoadRunner 7.8/8.0, QuickTestPro 6.5/8.0, Test Director 7.6/ 8.2, Quality Center 9.0, SOAP UI.

Conversant with Web Technologies: HTML, ASP, XML, DHTML, VB script, Java script, Java Servlets, JDBC, Applets

Documentation Tools: MS-Office, MS Visio, MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Senior QA Analyst

Responsibilities:

• Actively participated in all phases of testing lifecycle (Design, Planning, Development and Results).
• Coordinate with Development and Business team to develop high level Business and Technical documents.
• Design Test Plan and test strategies based on high level business and technical documents.
• Implemented Standardized and Unified process through out the software Development Life Cycle (SDLC).
• Involved with other team members to set up testing tools, implementation and testing environments.
• Modified previously existing test cases that were driven by the manual testing.
• Involved in Designing and Analyzing of Test Scope strategies with other Test Analyst.
• Write Unit, Integration and System Test cases using Rational Test Manger from Functional, Technical and other high level documents.
• Performed both manual and automated testing.
• Manually Conducted Positive and Negative testing.
• Extensively involved in writing Test scripts using Rational Manual Tester to perform Manual and Automation testing on the AUT under the different Programming Environment.
• Performed Sanity and Smoke Testing of the application manually after each build.
• Involved in FACETS Implementation Testing, involved end to end testing of FACETS Billing, Claim Processing and Subscriber/Member module.
• Set claim processing data for different Facets Module.
• Design, analyze and performed Integration and System testing on different leading health care software’s such as FACETS, MedPlus, Onyx etc to test all the different software components under one complete system.
• Write test cases using Rational Test Manger, Used Rational Robot and Rational Manual Tester for Functional testing.
• Validate EDI Claim Process according to HIPPA compliance.
• Test HIPPA regulations in Facets HIPPA privacy module.
• Create Data pools using Rational Robot to perform Data Driven Testing.
• Conducted System, Integrated and Regression testing to the application.
• Conduct Business, Functional, User Acceptance and Usability testing.
• Involved in creation and maintenance of Test Matrix and Traceability Matrix.
• Using UNIX manually tracking all the Logs Activities on the server.
• Write UNIX Shell Scripts to perform Backend testing.
• Coordinated for Batch Jobs scheduling for SIT (System Integration Testing) Team.
• Run the SQL queries using SQL advantage and SQL Navigator.
• Produce Reports from Oracle Database using SQL*Plus.
• Perform Backend testing by extensively using complex SQL queries to verify the integrity of the database.
• Use Rational Clear Quest for the reporting and tracking of defects.

Environment: Rational Test Manager, Rational Manual Tester V6.1, Rational Clear Quest, Facets 4.71, UNIX, Java, XML, Oracle, SQL Server, Sybase, SQL advantage, SQL*Plus, SQL Navigator, UltraEdit, Mainframe, SOAP UI, Manual Testing.

Confidential, Washington DC

Sr Data /QA Analyst

Responsibilities:

• Drive the completion and complete alignment of system design from business requirements and architectural design.
• Track, drive and coordinate program development activities, per requirements and design, with Business owners, IT PMO, and IT Development teams across US and EMEA.
• Document and analyze business requirements, functional requirements, system capabilities, and detailed design.
• Tested HIPAA Gateway Application Interface for all inbound and outbound messages (Healthcare Eligibility 270 and 271, Healthcare Claim Status request 276 and 277, Healthcare Claim 837 and 835)
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA.
• Defined Functional Test Cases, documented, Executed test script in Facets system.
• Ensure consistent and effective communication among all parties.
• Proactively identify and resolve issues by working with all portfolio teams
• Create and publish periodic executive reports.
• Defined the test criteria, project schedules and base lined the Test Plan with the help of project meetings and walkthroughs.
• Created the SQL scripts for demonstrating the prototypes and for verifying the result sets.
• Tasks included: developing new manual test case, updating existing one, developing automated scripts for the manual test cases, and finally execute and report defects using the IBM RFT tool (Rational Functional Tester)
• Involved in decision making of converting manual test cases into automated test scripts and analyzing their life time and time required to update the scripts.
• Written smoke test cases in Quality Center and modified them when they are automated.
• Prepared and executed test cases for navigational test, functionality testing and GUI testing using Test Director.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Created requirements analysis and design phase artifacts using, Rational Software Modeler and MS Visio to create DFDs, ER diagrams, Use Case, Activity/State chart, Sequence, Collaboration and Deployment Diagrams.
• Managed scope and change throughout the SDLC process of the product.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Conducted Black Box Testing on the application and validated the dataflow in the application.
• Tested security test and audit test for this particular system. Performed Black Box, functional testing, end to end testing for world points system
• Involved in creating logical and physical model of the database using MS Visio, MS SQL Server 2008.
• Manually tested the whole application before going for the automated testing.
• Involved in testing the conversion of the application into web application using XML web services.
• UAT testing performed along with call center managers to make sure that application meets their requirements.

Environment: Java, Business Object, Quick Test Pro 8.2, Mercury Quality Center,Facets, J2EE, UNIX, XML, Sybase, SQL, PL/SQL, Oracle9i, MS Vision. MS Office, Quality Center 9.0, QTP, Crystal Report, Quick Test.

Confidential, Detroit, MI

QA Analyst/Data Analyst

Responsibilities:

• Prepared test plans for each release, written test cases and executed them as part of functional testing. Prepared test reports and deliverables and submitted for version releases.
• Throughout the project, was involved in giving clarifications on domain and product functionality for the team.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.
• Regular interaction with the core developers helped us in fixing the defects in less time.
• Design, development, implementation and roll-out of Microstrategy Business Intelligence applications
• Performed Black Box testing and conducted functionality and regression testing on various phases of the Management software
• Created automated Load test scripts using LoadRunner.
• Conducted GUI and functionality testing using QTP.
• Conducted data driven testing using QTP to conduct backend testing.
• Performed White Box testing by using Expediter tool and updated some of the PROCs, JCLs and SAS programs in the Test region. Submitted batch JCLs in order to create output datasets for verification.
• Interacted with the business users in knowing the business views and gathered the reporting requirements to design the universes and business objects.
• Involved in full life cycle of Business Objects reporting application.
• Involved in Data Modeling of both Logical Design and Physical design of data warehouse and data marts in Star Schema and Snow Flake Schema methodology.
• Designed and developed the Business Objects Universes which suit the standard, analytical and ad-hoc reporting requirements of the Business Objects users.
• Conducted a proof of concept and created regression scripts using the Java based Rational Functional Tester 8.1 with the Terminal Emulator add-on
• Created a number of regression test scripts in Rational Functional Tester
• Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Established traceability matrix using Rational Requisite Pro to trace completeness of requirements in different SDLC stages.
• Performed load and stress testing using LoadRunner.
• Configured the data mapping between Oracle and SQL Server 2005.
• Automated confidence tests that run on new builds on regular basis.
• Involved in setting up different configuration environment for compatibility testing and manual testing.
• Upgraded the existing test scripts and created new scripts for client application to be able to work for new versions and patches, which improved product quality.
• Created test scripts for all the test cases in PL/SQL.
• Evaluated testing results for each potential release build using Test Director, Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.
• Created Use-Case diagrams and State diagrams using MS Visio.
• Preparing weekly action report & QA feed back to QA team & Manager.

Environment: Web Logic, Java, Quick Test Pro 8.2, MS Visio, MS Office, Mercury Quality Center 9.0, LoadRunner 8.2, Sun Java, MSJVM, Oracle 8i/9i/10g, SQL Server 2000, DB2, MS-Project 2000/2003.

Confidential, Chicago, IL

QA Tester/QA Analyst

Responsibilities:

• Worked closely with the loan officers (SMEs) to obtain a detailed knowledge of the loan life cycle process, risk analysis etc;
• Implemented the HIPAA privacy and security regulations to enhance the capabilities of the systems to process new products.
• Interacted constantly between legal and marketing departments with the PM regarding various compliances which need to be in place before anything can be finalized;
• Gathered the business requirements;
• Performed requirement analysis and gap analysis;
• Documented the business requirements for the developers,
• Designed and developed use cases and UML models using Microsoft Visio.
• Utilized Mercator as an EDI mapping tool to map the claims data that passes through the EDI gateway to the Facets claims processing application.
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Developed test cases for manual testing and automated them using WinRunner, Silk, LoadRunner, Silk performer and QTP.
• Assisted with quality audits across IT workgroups to ensure standards and procedures are being followed.
• Utilized IBM Rational Functional Tester and Performance Tester, and MS Office Suite
• Maintained and kept track of stakeholders requests for enhancements and changes using Rational Clear Quest;
• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black box testing on the application
• Worked on project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Translated business processes into Informatica Mappings for building Data marts.
• Created customized report using OLAP Tools such as Crystal Report for business use
• Wrote test cases in Mercury Quality center that would test various Test scenarios.
• Used UML notations for Object Oriented Design and Documentation.
• Interfaced with the development team utilizing ASP, JavaScript and Visual Basic and produced detailed user-interface prototypes and performed usability testing.
• Manually tested and GTS modules using Quality Center.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse. Designed the content.
• Was responsible for indexing of the tables in that data warehouse.
• Lead Business Intelligence reports development efforts by working closely with Microstrategy, Teradata, and ETL teams
• Provide implementation assessment, strategy, and mentoring services for Rational Rose, UML and RUP.
• Served as a resource for analytical services utilizing SQL Server, TOAD/Oracle, and SQL Developer.
• Developed and maintained the project plan using MS Project
• Rational ClearCase was used to manage all the changes and change requests in the projects. Worked with QA team with the aid of ClearQuest for the bug tracking and Mercury Test Director for Test Case Management.
• Designed and implemented SQL queries for QA testing;

Environment: LoadRunner, Windows NT /2000, SQL Server 2005, Sybase, Facets,MS Word, MS Excel, MS PowerPoint, Ms-Visio, Cognos BI, MS Project, PowerBuilder, Clear-Quest, Rational Test Manager, GIS Tools, Lotus Notes R6 client, HTML, XML, Notes SAS.

Confidential

Data/QA Analyst

Responsibilities:

• Reviewed requirements together with QA Manager, Vice President of Human Resources & Business Analyst
• Facilitated four-hour long round table discussion with most HR directors, managers and analysts along with QA manager to get their input ad-hoc UAT in the project
• Converted various SQL statements into stored procedures thereby reducing the Number of database accesses.
• Prepared use cases and activity flow diagrams and Work flow diagrams, considering the scope of the project with MS VISIO 2003.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Reviewed technical specs together with the team of two developers
• Wrote test plans in MS Word for manual testing, system testing, integration testing, performance testing, regression testing & reviewed their consistency with the business requirements.
• Designed DataStage ETL jobs for extracting data from heterogeneous source systems, transform and finally load into the Data Marts.
• Performed white box, black box, and usability testing
• Wrote test cases in MS Excel for user registration, access to material, and activity log-in, reviewed the test cases and finalized
• Reviewed colleagues’ test cases for testing the development of online resume, uploading users’ documents (such as application and resume), browsing through jobs, selecting and applying for the jobs
• Used SQL to test various reports and ETL load jobs in development, QA and production environment
• Documented the outcomes of all the testing in MS Word and MS PowerPoint
• Developed automated test scripts in WinRunner using Test Script Language (TSL) for functional testing, regression testing, data driven testing, usability testing, and verifying specific content through using Checkpoints
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of Business Analyst, VP of Human Resources, and the Developers
• At the end of the project period, a few defects with open status were sent back to the developers through VP and BA

Environment: Mercury Tools (WinRunner 7.0, Test Director 7.0/7.5, MS Office, MS Visio, MS project, LoadRunner 6.5/7.0, Quick Test Pro 6.5, Quality Center 9.0), NT/00, SQL, SQL Server, XML